Jobs at ooba careers

Provides administrative support across the short-term insurance claims lifecycle. Coordinates with clients, third-party administrators, insurers, assessors, and internal stakeholders; validates documentation, monitors claim progress, resolves queries and complaints, maintains accurate records, supports compliance, and contributes to customer retention, feedback, reporting, and referrals.

Analyze digital customer journeys, product performance, conversion funnels, and customer behavior to define requirements, KPIs, tracking specifications, and optimization opportunities. Create user stories, acceptance criteria, dashboards, and functional specifications; support feature delivery, A/B testing, experimentation, and post-launch measurement. Collaborate with Product, UX, Engineering, Data, Marketing, and business stakeholders to improve customer and business outcomes through evidence-based product decisions.

Supervise and motivate an insurance retentions team to achieve sales, retention, conversion, quality, and KPI targets. Responsibilities include coaching consultants, conducting performance reviews, managing escalated client queries, identifying cancellation risks, ensuring regulatory compliance, monitoring call quality, analyzing performance, preparing reports, and maintaining accurate operational administration.

The Telesales Consultant role involves contacting clients to promote insurance products, closing sales, achieving targets, and ensuring accurate record-keeping.

Engage existing insurance clients in retention discussions, manage cancellations, lapses, arrears, and follow-up backlogs, and refer qualified leads to Capital Legacy. The role requires achieving daily and monthly retention and lead-generation targets, supporting new insurance product sales, compiling accurate reports, and maintaining strong service, communication, and data-quality standards.

Lead end-to-end short-term insurance claims operations, overseeing an outsourced Claims Administrator, ensuring regulatory compliance, strong financial controls, and high-quality customer experience. Manage complaints, governance, reporting, process improvement, SLA/SOP implementation, and stakeholder engagement while developing the claims team.

Promote the sale of short term insurance products to new and existing customers, achieve sales targets, and ensure excellent customer service.

The Data Engineer will analyze data requirements, design data models, manipulate data for application use, ensure data quality, and mentor developers. Requires strong SQL and data architecture expertise.

The DevOps Engineer will design and manage CI/CD pipelines, automate infrastructure, monitor performance, and collaborate with teams to enhance deployments. Responsibilities include implementing IaC using tools like Terraform, optimizing cloud performance, and applying security best practices.

The BI Developer will work on enterprise level BI development, utilizing Oracle SQL, BI Publisher, and Microsoft Power BI. Requires a diploma or degree in Data Science or ICT.

The Java Developer will create and support large-scale J2EE applications while collaborating with the team to enhance fintech solutions and optimize ICT services.

The role involves consulting in insurance sales, requiring proven sales experience especially within financial services, with a client-oriented focus and strong communication skills.

The IT Project Manager will manage business change projects using Agile methodology, facilitate stakeholder communication, and ensure project governance and prioritization.

The Data Engineer will analyze data requirements, design data models, implement solutions, ensure data quality, and mentor developers, focusing on data architecture and governance.

The role involves promoting sales of insurance products to clients, ensuring excellent customer service, and meeting various performance targets.

The National Acquisitions Manager will drive sales growth and market share through lead acquisition and business development in the home loans sector nationwide.

Manage claims from clients and related parties, process new policies, handle negotiations, and ensure effective communication with clients and insurers on claims matters.

The Application Architect will define and maintain the architecture blueprint, mentor developers, assist in project scoping, and communicate effectively with stakeholders while managing multiple projects in an Agile environment.

The Technical Business Analyst will gather requirements, analyze systems, support projects, document processes, and ensure quality assurance while liaising with stakeholders.

The Solutions Architect will define and maintain strategic architecture while working on multiple projects, guiding teams in Agile methods and ensuring compliance with architectural standards.