Teams at ooba careers

Provides administrative support across the short-term insurance claims lifecycle. Coordinates with clients, third-party administrators, insurers, assessors, and internal stakeholders; validates documentation, monitors claim progress, resolves queries and complaints, maintains accurate records, supports compliance, and contributes to customer retention, feedback, reporting, and referrals.

Analyze digital customer journeys, product performance, conversion funnels, and customer behavior to define requirements, KPIs, tracking specifications, and optimization opportunities. Create user stories, acceptance criteria, dashboards, and functional specifications; support feature delivery, A/B testing, experimentation, and post-launch measurement. Collaborate with Product, UX, Engineering, Data, Marketing, and business stakeholders to improve customer and business outcomes through evidence-based product decisions.

Supervise and motivate an insurance retentions team to achieve sales, retention, conversion, quality, and KPI targets. Responsibilities include coaching consultants, conducting performance reviews, managing escalated client queries, identifying cancellation risks, ensuring regulatory compliance, monitoring call quality, analyzing performance, preparing reports, and maintaining accurate operational administration.