Teams at ooba careers

Provides administrative support across the short-term insurance claims lifecycle. Coordinates with clients, third-party administrators, insurers, assessors, and internal stakeholders; validates documentation, monitors claim progress, resolves queries and complaints, maintains accurate records, supports compliance, and contributes to customer retention, feedback, reporting, and referrals.

The CRM Technology Lead manages the Zoho CRM platform, optimizing customer journeys, ensuring data integrity, supporting automation, and driving platform adoption across business units.

Lead end-to-end short-term insurance claims operations, overseeing an outsourced Claims Administrator, ensuring regulatory compliance, strong financial controls, and high-quality customer experience. Manage complaints, governance, reporting, process improvement, SLA/SOP implementation, and stakeholder engagement while developing the claims team.