ooba careers

Claims Administrator

Posted Yesterday

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2 Locations

Remote or Hybrid

Mid level

Fintech • Software • Financial Services

The Role

Provides administrative support across the short-term insurance claims lifecycle. Coordinates with clients, third-party administrators, insurers, assessors, and internal stakeholders; validates documentation, monitors claim progress, resolves queries and complaints, maintains accurate records, supports compliance, and contributes to customer retention, feedback, reporting, and referrals.

Summary Generated by Built In

The Claims Administrator is responsible for providing efficient, accurate and customer-focused administrative support throughout the claims lifecycle. To act as the primary liaison between clients, the outsourced Claims Administrator (TPA), insurers, assessors and internal stakeholders, ensuring claims are progressed within agreed service levels while delivering an excellent customer experience. The role is responsible for monitoring claim progress, maintaining accurate records, resolving routine queries, coordinating communication and supporting compliance with insurer, regulatory and company requirements ResponsibilitiesClaims Administration
Claims Validation & Documentation
TPA, Insurer & Service Provider Liaison
Client Communication & Customer Service
Claims Resolution
Client Retention
Referral Generation
Customer Feedback & Surveys
Query & Complaint Resolution
Compliance & Risk Management
Reporting & Administration

Required skills & competencies:

• Self-motivated with a consistently positive approach

• Dynamic individual who is able to multi-task

• Flexible (adapts easily to change)

• Ability to deal with staff on all levels

• Ability to establish, build, maintain and manage sound interpersonal relationships on both a verbal and written level (both internally & externally)

• Strong customer service orientation

• Able to work well in a team and/or individually

• Attention to detail and accuracy

• Commitment to Treating Customers Fairly (TCF) principles

Qualifications

Matric

FAIS and RE compliant (mandatory or advantageous

3 - 5 years short term insurance experience in Personal Line Claims is mandatory

Computer literate (Microsoft Office Suite)

Experience working on Cardinal C360 and insurance administration systems (advantageous)

Skills Required

Matric qualification
FAIS and RE compliance
3–5 years of short-term insurance experience in Personal Line Claims
Computer literacy and proficiency with Microsoft Office Suite
Strong customer service orientation
Attention to detail and accuracy
Ability to multitask and adapt to change
Strong verbal and written interpersonal communication skills
Ability to work independently and collaboratively
Experience with Cardinal C360 and insurance administration systems

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The Company

HQ: Cape Town, Western Cape

7 Employees

Year Founded: 1998

What We Do

Make ooba a new home for your career! At ooba (www.ooba.co.za), we’re proudly contributing to the growth of our country and the economy by transforming the South African home ownership market. Not only do we empower people by ‘opening doors’ to a secure financial asset for them and their families, we also help them protect their assets through our competitive range of insurance products. We do this by being pioneer and the leading brand in home loans origination for South Africa. We’re a growing and innovative business offering meaningful work with rewarding careers. At ooba, we believe in empowering our people by the introduction of innovative technology enablers and progressive people practices. Want to find out more about a career at ooba, check out our careers site at: www.careers.ooba.co.za