Jobs at OneSource Virtual

Own the enterprise AI strategy, roadmap, governance, investment priorities, and measurement framework. Identify and prototype high-value AI use cases, guide pilots into production, establish responsible-AI standards for sensitive data, and communicate outcomes to executives. Build adoption through enablement and reusable practices while coordinating technology, business, legal, security, data, and vendor partners. Lead the emerging AI strategy function and hold teams accountable for delivery and value realization.

Builds and leads an in-house supplier recruitment and retention calling team for virtual card programs. Responsibilities include making supplier calls, developing scripts, recruiting and training callers, managing performance, tracking KPIs, improving conversion and save rates, reporting results, handling supplier assistance, and establishing workflows with the Payment Optimization and Operations team. The role begins hands-on and evolves toward coaching, performance management, staffing strategy, and program leadership.

Leads simple customer implementation projects under close supervision, supporting project plans, schedules, task tracking, documentation, status reporting, governance, risk escalation, and customer communication. The role also assists project managers and the PMO with administrative activities while learning OSV’s delivery methodology, platforms, and tools.

Leads tax notice resolution operations while maintaining an active caseload of complex federal, state, and local payroll tax issues. Provides technical guidance, manages queue priorities, researches filings and payments, coordinates with tax agencies and customers, supports quality assurance, and coaches specialists. Identifies recurring issues and process gaps, contributes to documentation and improvements, and ensures accurate, timely, compliant case resolution.

Processes client payroll settlements and on-demand payments in Workday, manages control reports and treasury exceptions, maintains support documentation, and provides customer-focused payroll service. The role requires strong organization, communication, mathematical, problem-solving, and time-management skills while handling multiple customers and tight deadlines.

Senior Database Administrator responsible for optimizing MySQL and AWS Aurora query performance, indexes, execution plans, stored procedures, and database architecture. Supports SQL Server and AWS RDS environments, cloud migrations, schema refactoring, data modeling, maintenance, backups, and operational tuning. Collaborates with developers and QA teams on database code reviews and mentors engineers on query optimization. The role requires extensive DBA experience, cloud database migration expertise, and strong relational data modeling skills.

Provides day-to-day HR support across the employee lifecycle, including employee relations, performance management, onboarding, HRIS administration, compliance processes, investigations, and manager coaching. Administers HR programs and systems, maintains accurate employee data, supports reporting and process improvements, and partners with HR Business Partners and Centers of Excellence on initiatives.

Manages a technical application support team responsible for payroll tax platforms. Oversees monitoring, incident triage, troubleshooting, customer ticket resolution, escalations, service levels, and platform health. Leads hiring, performance management, coaching, delegation, and professional development. Drives process improvement, automation, AI adoption, root-cause analysis, and customer communication while coordinating with development, compliance, customer success, and leadership teams.

Develop and maintain software using C#, .NET, web technologies, SQL Server, and AWS. Participate in the full SDLC and Agile Scrum processes, including design, development, unit testing, defect resolution, backlog refinement, and collaboration with product and QA teams. Build solutions using Microsoft-stack technologies, optimize databases and stored procedures, and support cloud-based application delivery.

Supervise a payroll team processing customer payrolls on Workday. Review payroll runs for accuracy and compliance, resolve escalations, monitor workloads and performance, coach employees, support onboarding, communicate with customers, maintain regulatory knowledge, and ensure adherence to policies, SOC controls, and data security standards.

Leads the platform and ecosystem product strategy for TaxEx, Treasury, and BPaaS solutions, expanding OSV beyond Workday. Owns product vision, discovery, roadmaps, commercialization, partner ecosystems, integrations, and market expansion. Builds relationships with payroll, HCM, ERP, processor, and channel partners while collaborating across engineering, operations, compliance, sales, and marketing. Establishes product governance, develops high-performing product teams, and drives adoption, recurring revenue, partner outcomes, and scalable platform capabilities.

Supports domestic North American payroll tax operations by setting up and indexing tax tickets and notices, auditing data for accuracy, meeting processing quotas, managing aged tickets, researching client account information, and processing critical tickets promptly. The role also supports special projects and requires strong data entry, research, organization, customer service, and time management skills, with availability for split shifts, evenings, weekends, and holidays.

The Tax Consultant leads customer tax-service implementations from requirements gathering through transition to operations. Responsibilities include configuring TaxEx, analyzing tax needs, collecting legal documentation, resolving data and scope issues, monitoring project milestones, and guiding customers through implementation. The consultant partners with deployment and internal teams, conducts customer checkpoints, ensures accurate federal, state, and local tax setup, and drives customer satisfaction.

Processes full-service payroll for managed clients, resolves customer inquiries and escalations, monitors service-level agreements, performs root-cause analysis, maintains procedures, supports payroll configuration and testing, trains clients, and participates in implementations, deployments, and cutovers. The role requires frequent customer interaction, strong payroll expertise, and effective issue resolution in an outsourcing environment.

The Procurement Director will design and implement procurement strategy, policies, and procedures; own the source-to-pay lifecycle; manage sourcing, RFPs, contracts, vendors, and onboarding; and lead cost-saving initiatives. The role establishes procurement workflows, systems, reporting, approval controls, and performance metrics while partnering with Legal, IT, and business leaders. It requires progressive procurement experience, strong negotiation and vendor management skills, analytical ability, and experience scaling a procurement function.

Provides Canadian payroll tax services for assigned customers, managing daily cases, customer communications, tax remittances, and year-end T4, T4A, Releve 1, and Releve 2 activities. Researches and resolves multi-jurisdiction payroll tax issues, supports escalations, maintains service-level and quality targets, safeguards confidential data, and collaborates with internal teams to stabilize service delivery.

Performs daily, monthly, and quarterly payroll tax reconciliations across U.S. jurisdictions. Researches and resolves tax discrepancies, analyzes employer and employee payroll data, performs calculations, ensures compliance with federal, state, and local tax requirements, and communicates findings and corrective actions to customers. The role supports multiple customers in a fast-paced outsourcing environment.

Owns the design, documentation, launch, and continuous improvement of post-sale customer journeys and experience programs. The role uses customer metrics such as NPS, effort, retention, expansion, and adoption to improve customer success, time to value, and revenue retention. Responsibilities include cross-functional collaboration, customer advocacy, change management, journey mapping, workflow integration, stakeholder alignment, and program measurement across varied customer segments.

Manage high-volume commercial contracts and complex procurement transactions. Draft, review, and negotiate customer and vendor agreements, including MSAs, SaaS and subscription agreements, data processing agreements, SOWs, and NDAs. Resolve routine and moderately complex contract issues independently, escalating novel or high-risk matters. Partner with Sales, Product, and Technology to align contract terms with business strategy and risk tolerance.

Serve as Product Owner for Payroll Tax (TaxEx) product: gather and translate business and technical requirements, manage backlog, support Agile ceremonies, design solutions, assist QA/user testing/training, and document processes for payroll tax imports, remittances, filings, and workflows.