Jobs at NI (National Instruments)

Supports regional procurement activities, including purchase requisitions and orders, procure-to-pay workflows, supplier onboarding, due diligence, contract administration, sourcing, supplier performance, spend analysis, savings initiatives, governance compliance, KPI reporting, and process improvement. Collaborates with Finance, Legal, Risk, Technology, Marketing, and Operations teams across South and East Africa, with occasional regional support for the UAE and Middle East.

Processes and posts daily client and third-party settlements within service-level agreements. Maintains accounting entries, performs reconciliation clearing, handles rejects and reprocessing, updates management reports and dashboards, resolves settlement queries, monitors discrepancies, supports compliance, and escalates issues. The role also contributes to backup coverage, process improvements, templates, automation, and macros while maintaining accurate and confidential customer information.

Designs and governs end-to-end architecture for card issuer processing across issuing, authorization, settlement, fraud, wallets, tokenization, analytics, security, and digital channels. Leads cloud and platform modernization, scheme and vendor certifications, regulatory compliance, API and integration strategy, resilience, and DevOps standards. Supports RFPs and presales, develops technology roadmaps, manages vendors, presents to executive stakeholders, and mentors architecture and engineering teams. Requires deep payments expertise, including Way4, Base24, card schemes, PCI-DSS, EMV, and cloud platforms.

Monitors card transactions around the clock, reviews fraud alerts, contacts cardholders to verify suspicious activity, identifies fraud trends, and takes appropriate action. The role requires documenting and escalating cases, notifying banks and internal teams, coordinating investigations, maintaining service-level agreements, and ensuring timely alert clearance and case closure. It also supports reporting, audit and compliance requirements, issue resolution, and process improvements while working rotating shifts in a fast-paced call center environment.

Oversee ATM cash reconciliation, including transaction matching, cash variance investigation, dispute handling, captured-card processing, and reconciliation of Visa and Mastercard payments against ATM disbursements. Coordinate with banks, cash-in-transit providers, vendors, and internal teams to resolve discrepancies, meet service-level agreements, document corrective actions, and prepare detailed client reports.

Provides live support for the TW-Online authorization system, troubleshooting application issues, managing user access, supporting system operations and enhancements, documenting resolutions, preparing performance reports, training users, ensuring scheme compliance, and coordinating with clients, vendors, and cross-functional teams.

Lead end-to-end card management system (CMS) migrations for issuer and acquirer clients: scope, functional analysis, data mapping, parameter setup, interface specification, UAT, cutover execution, risk escalation, and documentation to ensure compliance with Visa/Mastercard and client requirements.

Manages IT systems and infrastructure personnel, projects, budgets, standards, vendors, and operational procedures. Designs, deploys, and supports VMware virtualization, Windows servers, Active Directory, directory services, PKI, DNS, security, backup, disaster recovery, and business continuity solutions. Ensures high availability, monitors system performance, performs upgrades, maintains compliance with PCI DSS and related standards, and recommends infrastructure improvements aligned with business needs.

Sell payment and fintech products to prospective merchants in Rwanda, meeting sales targets through prospecting, cold calling, presentations, networking, and client meetings. Manage accounts through the sales process, support existing clients, maintain CRM records, report sales activity, and collaborate across functions. Monitor industry, competitive, and regulatory trends while participating in sales events and roadshows.

Sell DPO Pay POS solutions by prospecting and acquiring customers, conducting presentations and product demonstrations, negotiating terms, and closing deals. Maintain customer relationships, resolve escalated issues, and identify upselling and cross-selling opportunities. Track sales activity, update pipelines, analyze competitors and market trends, and meet or exceed sales targets while working independently and collaboratively.

Drive revenue growth and market expansion in Nigeria by acquiring new clients, growing key accounts, increasing transaction volumes, negotiating commercial agreements, promoting card and payment solutions, conducting market and competitor analysis, and building strategic partnerships with banks, processors, merchants, and regulators.

Ensure reliability and availability of production applications by monitoring systems, troubleshooting incidents, performing maintenance and patching, collaborating with development teams to improve performance, documenting resolutions, and participating in shift and on-call rotations for after-hours support.

Lead and manage the architecture team to design, govern and integrate cloud and on‑prem IT systems across the platform. Maintain the architecture repository, ensure secure enterprise solutions, translate business needs into technical designs, govern IT change, and collaborate with stakeholders to balance standards, risk and cost for financial-services solutions.

Process card financial and non-financial requests within SLA and system cut-off times; handle email inquiries, follow up with other departments for approvals, update MIS tracker and daily scorecards, attend meetings and training, meet deadlines including weekends and month-end extended hours, ensure SLA compliance, resolve queries and complaints, and adhere to operating policies, confidentiality and office discipline.

Monitor ATM statuses, open and dispatch tickets to vendors and internal teams, follow up until resolution, perform minor first-line fixes via ATM switch/remote connections, report cash issues, run queries to identify errors, and ensure SLAs and handovers are maintained.

Manage daily POS deployment operations: release, track, verify and reconcile POS terminals; coordinate field engineers and agents; handle merchant inquiries and escalations; maintain tracking records, monthly reviews, archival, and invoice reconciliation.

Lead and mentor project managers to deliver a portfolio of card and payments projects from initiation to delivery. Coordinate cross-functional stakeholders, remove roadblocks, manage scope and risks, run steerco meetings, improve PM processes, assign resources, and maintain client escalation and status reporting.

Prepare executive-ready planning and performance reports, run receivables and sales reporting, lead NPS surveys, build market, competitor and customer models, generate insights to support strategy, and drive process improvement using automation and dashboards.

Design and lead software architecture and implementation, produce architectural blueprints, perform reviews and hands-on coding as needed (PHP/Java/Go/Python), recommend tools and processes, ensure quality, and collaborate with product teams on large-scale, microservices-based applications.