Jobs at NI (National Instruments)

Drive revenue growth and market expansion in Nigeria by acquiring new clients, growing key accounts, increasing transaction volumes, negotiating commercial agreements, promoting card and payment solutions, conducting market and competitor analysis, and building strategic partnerships with banks, processors, merchants, and regulators.

Lead and manage a payments issuing team to process customer requests within SLAs, ensure compliance and confidentiality, monitor performance, escalate risks/audit issues, and maintain accurate MIS and trackers.

Perform daily reconciliation and settlement of card issuing transactions across systems and schemes, investigate and resolve breaks, prepare settlement reports and accounting entries, coordinate with banks and processors, monitor chargebacks and fees, ensure compliance, and support automation and process improvements.

Lead POS end-to-end and integration testing for payment platform: define test processes, estimate effort, create environments and test plans, execute UAT/regression, maintain test logs, drive automation, coach junior testers, and collaborate with developers and BAs to resolve defects.

Lead detection and response for issuing fraud: analyze alerts and transactions, investigate cases, escalate and remediate, collaborate with operations and product teams, and recommend controls to reduce fraud loss.

Perform fraud monitoring and investigation for payment transactions, identify suspicious activity, escalate cases, and communicate with customers and internal teams in French. Use company tools and processes to mitigate risk and support fraud prevention efforts within a payments environment.

Develop and optimize web applications using JavaScript and React. Collaborate with cross-functional teams and designers, write clean scalable code, perform code reviews, test frontend features, and debug issues to ensure high performance and quality.

Lead enterprise data architecture and governance for financial services. Design cloud-native data platforms, data lakes/warehouses, real-time processing, and analytics. Manage data engineering and BI teams, define data quality, mapping, consumption policies, and drive data-driven culture and migration automation.

Lead and enhance the Compliance and Regulatory Risk Management Framework for South Africa, advising senior management and regulators. Oversee AML/KYC/CDD processes, act as DPO and MLRO, manage regulatory reporting, conduct risk assessments and control testing, drive remediation, and promote a strong compliance culture across the organization.

Provide POS integration setup and high-level support to acquirer banks and merchants, assist with certifications and live-environment troubleshooting, ensure merchant acquiring systems and devices comply with payment schemes and regulators, and manage stakeholder communications.

Ensure reliability and availability of production applications by monitoring systems, troubleshooting incidents, performing maintenance and patching, collaborating with development teams to improve performance, documenting resolutions, and participating in shift and on-call rotations for after-hours support.

Monitor card and merchant transactions 24/7, review triggered alerts, investigate suspicious activity, contact cardholders/merchants/banks, hold funds when necessary, document cases, report to schemes and stakeholders, recommend and refine fraud rules, and support coaching and BAU operations to minimize fraud losses.

Lead client engagement and act as primary escalation for payments/card operations issues. Coordinate internal stakeholders to investigate and resolve critical cases, produce performance reports and KPIs, run monthly team reviews, identify training needs, and drive continuous improvement to increase service quality and client satisfaction.

Serve as L2 technical contact for WAY4 platform incidents, retain ownership through resolution, coordinate with L3 engineering and stakeholders, contribute to technical backlog, support deployments on Unix/Windows servers, perform functional testing and internal user training.

Lead operational risk assurance activities across the group: embed frameworks, perform risk assessments and RCSA, manage loss incident data, conduct thematic reviews, oversee vendor and fraud/credit risk assessments, and deliver risk reporting and training to ensure control effectiveness and timely remediation.

Process card financial and non-financial requests within SLA and system cut-off times; handle email inquiries, follow up with other departments for approvals, update MIS tracker and daily scorecards, attend meetings and training, meet deadlines including weekends and month-end extended hours, ensure SLA compliance, resolve queries and complaints, and adhere to operating policies, confidentiality and office discipline.

Monitor ATM statuses, open and dispatch tickets to vendors and internal teams, follow up until resolution, perform minor first-line fixes via ATM switch/remote connections, report cash issues, run queries to identify errors, and ensure SLAs and handovers are maintained.

Manage daily POS deployment operations: release, track, verify and reconcile POS terminals; coordinate field engineers and agents; handle merchant inquiries and escalations; maintain tracking records, monthly reviews, archival, and invoice reconciliation.

Provide first-line and escalated support for the authorization (TW-Online) system: troubleshoot issues, enforce scheme compliance, manage user access, produce reports, document actions, train users, liaise with clients and vendors, and review team activities.

Lead and mentor project managers to deliver a portfolio of card and payments projects from initiation to delivery. Coordinate cross-functional stakeholders, remove roadblocks, manage scope and risks, run steerco meetings, improve PM processes, assign resources, and maintain client escalation and status reporting.