Jobs at NI (National Instruments)

Lead and manage the sales team to drive revenue growth by setting targets, developing strategies, building client relationships, negotiating major deals, optimizing processes, reporting forecasts, and analyzing performance to meet company goals.

Provide administrative and operational support to Sales Operations: maintain CRM data, support lead allocation and pipeline updates, assist merchant onboarding and KYC coordination, log and monitor tickets/SLA compliance, prepare routine reports and trackers, and liaise with cross-functional teams to ensure smooth sales operations.

Support the full project lifecycle within the PMO: coordinate project activities, maintain plans, schedules and budgets, manage risks and issues, document decisions, prepare reports and presentations, facilitate stakeholder meetings, enforce methodologies and governance, and contribute to PMO process improvements to ensure timely, cost-effective delivery.

Supervise e‑commerce production integration support across multiple payment gateways, manage Tier 1–3 incident resolution, coordinate with internal teams and vendors, deploy and monitor code, maintain knowledgebase and reporting, and participate in complex projects to ensure system availability and stability.

Lead regional general ledger and statutory reporting to ensure accurate, compliant, and timely financial statements under IFRS and local GAAP. Manage month‑end/year‑end closings, audits, intercompany accounting, reconciliations, and regulatory filings. Provide technical accounting guidance, drive standardization, automation, and improvements, and lead a regional GL/statutory reporting team while partnering with Tax, Treasury, FP&A, and Group Finance.

Lead end-to-end delivery and onboarding of payment switching solutions for Egypt, managing integrations with issuing/acquiring/schemes, overseeing certification, UAT, go-live, performance, compliance, and handover while building a local implementation team.

Own end-to-end merchant experience for key online merchants: acquire and grow merchants, manage technical integrations, troubleshoot payment issues, analyze transaction and authorization data, conduct business reviews, prepare commercial proposals, and coordinate internal teams for onboarding, pricing, and optimizations.

Process card financial and non-financial requests within SLA and system cut-off times; handle email inquiries, follow up with other departments for approvals, update MIS tracker and daily scorecards, attend meetings and training, meet deadlines including weekends and month-end extended hours, ensure SLA compliance, resolve queries and complaints, and adhere to operating policies, confidentiality and office discipline.

Create and maintain clear API and developer documentation (references, guides, integration docs, FAQs). Support product lifecycle, provide integration guidance, manage content versioning, track documentation utilization, and collaborate with product, engineering and support teams to improve developer experience and adoption.

Manage and administer SFTP/MFT and SMS servers, perform advanced Windows Server administration (IIS, basic SQL, CA), develop and maintain PowerShell/Batch automation, troubleshoot incidents, enforce access and security, monitor workflows and transfers, and collaborate with application, security, and infrastructure teams for stable, secure operations.

Monitor card and account transactions 24/7 to detect and investigate suspicious activity, contact cardholders and acquirers, action and report fraud cases, clear alert queues per shift, recommend rule enhancements, and ensure SLA, audit, and compliance adherence while providing timely client communication and recovery support.

Monitor 24/7 card transactions, review alerts from fraud detection tools, identify and act on fraudulent trends, contact cardholders, notify client banks, escalate critical issues, compile and publish issuing reports, ensure SLA and audit compliance, support ad-hoc management tasks, and maintain confidentiality and high integrity.

Perform daily settlement and reconciliation tasks for card transactions, process end-of-day closings, send and verify files with card schemes and banks, handle chargebacks and fee collections, act as maker/checker, respond to bank inquiries, follow regulatory mandates, use RPA for process checks, and support unit manager including work on nights and public holidays.

Manage daily POS deployment operations: release, track, verify and reconcile POS terminals; coordinate field engineers and agents; handle merchant inquiries and escalations; maintain tracking records, monthly reviews, archival, and invoice reconciliation.

Serve as a strategic HR partner to assigned departments, driving workforce planning, talent management, employee relations, performance and change management, HR program implementation, and HR analytics to improve engagement and align HR strategies with business goals.

Provide first-line and escalated support for the authorization (TW-Online) system: troubleshoot issues, enforce scheme compliance, manage user access, produce reports, document actions, train users, liaise with clients and vendors, and review team activities.

Lead design, administration, and improvement of Windows infrastructure and end-user virtualization. Own AD, DNS, Exchange, clustering, SQL HA, IIS, Citrix CVAD, patching, and vulnerability remediation. Act as escalation point, mentor engineers, produce runbooks, and ensure secure, highly available services and audit readiness.

Lead end-to-end delivery of a portfolio of payments and fintech projects across Africa. Manage planning, execution, budgets, risks, stakeholders, UAT/certification, go-lives, and post-go-live stabilization while driving quality, reporting, and commercial outcomes.

Monitor ATM statuses, open and dispatch tickets to vendors and internal teams, follow up until resolution, perform minor first-line fixes via ATM switch/remote connections, report cash issues, run queries to identify errors, and ensure SLAs and handovers are maintained.

Provide CMS support to banks: analyze and resolve complaints, manage and update Jira issues, liaise with vendors, perform testing and vendor upgrades, document and train, and support pilot phases and bank statements.