Jobs at New Era Technology

Design, implement, and maintain production ElasticSearch search solutions. Optimize performance and relevance, build indexing/crawling/ETL pipelines, troubleshoot infrastructure, and collaborate with teams to adopt best practices including RAG and AI Agents.

Provide remote and onsite technical support across desktop, server, cloud, and network environments. Troubleshoot hardware, software, and network issues, configure and deploy PCs/servers/network gear, support virtualization and cloud platforms, maintain security and performance, lead technical projects, liaise with clients and vendors, mentor engineers, and maintain documentation and SLAs.

Analyze, transform, and migrate JCL-based mainframe batch workloads to Azure or distributed platforms. Troubleshoot JCL jobs, analyze CICS environments, convert JCL to PowerShell, automate and optimize batch schedules, collaborate with stakeholders and cross-functional teams, and maintain secure PowerShell modules while participating in Agile ceremonies.

Manage end-to-end client invoicing across projects, recurring agreements, product orders and field services. Perform pre-invoice quality audits, validate billing against contracts and POs, apply sales tax, post invoices to the GL in Dynamics, distribute invoices, respond to client inquiries, and support revenue recognition and deferred revenue processes.

Lead data-driven funnel optimization and growth experiments across the US market. Design and run A/B and multivariate tests, optimize visitor-to-lead and lead-to-opportunity paths, partner with Sales and Marketing Ops, manage HubSpot and ZoomInfo, analyze GA4 and heatmap data, create on-brand assets, track CAC/LTV and influenced pipeline, and continuously optimize paid and organic channel spend.

Execute internal and external communications to grow market presence. Develop content (blogs, social, PR, case studies, email, web), support leadership messaging, manage communication calendars and reviews, coordinate with SMEs and sales, and track brand performance metrics to optimize campaigns.

Manage and optimize enterprise Microsoft Azure infrastructure, including VMs, networking, backups (Veeam), Fortinet firewalls, Microsoft 365, Windows/Linux servers, cost management, monitoring, security, patching, troubleshooting, and documentation while meeting SLAs.

Support end-to-end payroll processing across ASPAC with emphasis on Philippines payroll. Administer timesheets and payroll inputs, reconcile and prepare payroll journals, respond to employee inquiries, liaise with HR/Finance and external providers, assist audits and reporting, ensure compliance with statutory requirements, and identify process improvements.

Provide first-line IT support across multiple client sites in the education sector: troubleshoot and resolve technical issues, document and track tickets, escalate when needed, communicate with non-technical users, complete timesheets, and travel locally within Hamilton.

Provide Tier 2 network engineering and support: troubleshoot, configure, and maintain LAN/WAN/wireless infrastructures, routers, switches, firewalls, VPNs and related services; perform upgrades, ticket management, documentation, and occasional on-site or on-call support while ensuring high customer satisfaction.

Coordinate and prioritize work orders, manage schedules and resources, track progress and billing, monitor SLAs/KPIs, communicate status to stakeholders, ensure compliance with PMO standards and provide team guidance.

Provide on-site Level 2 IT support across multiple education-sector client sites: troubleshoot hardware, software, and network issues; configure and maintain servers, workstations, and network equipment; monitor performance and security; document work; collaborate with clients and teams; travel roughly one day per week; must be NZ citizen or permanent resident with a NZ driver’s license.

First-line IT support across multiple education sites: respond to inquiries, troubleshoot and document issues in a ticketing system, escalate as needed, complete timesheets, and travel regionally. Requires NZ residency and a driver’s license; company vehicle provided for out-of-town travel. Emphasis on customer service, communication, and continual learning.

On-site first point of contact for IT issues at education client sites across Kerikeri and Kaitaia. Provide face-to-face and ticketed technical support, troubleshoot hardware, Windows and network problems, escalate complex issues, document tickets and complete timesheets. Local travel required; company vehicle provided. Strong customer service and clear communication with non-technical users expected.

Design and implement datacenter and cloud infrastructure solutions including hypervisors, networking, storage, and BCDR. Scope migrations to Azure/AWS, produce SOWs/BOMs, recommend architectures, oversee deployments, document designs, and train field engineers.

Provide presales architecture and consulting for cloud and infrastructure solutions: capture requirements, design implementable architectures, produce proposals, statements of work, and technical documentation, support sales engagements and present solutions to clients while maintaining strong collaboration with sales, technical, and project teams.

Provide onsite and remote systems engineering support for client environments: troubleshoot, repair, and upgrade hardware, networks, virtualization and cloud platforms; maintain performance, security, and SLAs; support projects with design documentation; mentor junior staff; liaise with vendors; document processes and automate tasks.

Senior individual-contributor Product Designer responsible for elevating enterprise web experiences: translate product and brand strategy into accessible, high-fidelity designs, steward design system components and patterns, collaborate with Product and Engineering, ensure compliance and usability for healthcare audiences, mentor designers, and act as the quality bar for design execution across an enterprise web platform.

The Senior Manager will lead IT audits, assess IT governance and security, develop audit plans, and guide teams on risk management practices.

The Senior Network Engineer leads complex deployments, manages change controls, optimizes network architectures, and oversees migration activities while ensuring high operational standards and documentation.