Jobs at New Era Technology

Drives New Zealand business growth by developing enterprise client relationships, generating new business, managing the full sales cycle, presenting tailored UC/AV/GVC solutions, and expanding existing accounts. The role maintains customer satisfaction, forecasts sales, manages CRM records, supports project delivery, conducts demonstrations and training, and consistently achieves revenue targets.

Own full-cycle recruiting for technical roles, particularly senior engineering and architecture positions. Responsibilities include sourcing active and passive candidates, screening for technical fit, partnering with hiring managers on job descriptions and interview processes, coordinating interviews, extending offers, maintaining ATS records, and building talent pipelines. The role requires strong technical sourcing, recruiting compliance knowledge, organization, relationship-building, and the ability to work independently in a remote environment.

Designs, develops, and maintains AWS and Kubernetes platforms across hybrid cloud environments. Responsibilities include Terraform-based infrastructure automation, GitHub Actions and GitOps deployments, EKS management, monitoring and observability, security, backup and disaster recovery, troubleshooting, cost optimization, and platform resiliency. The role also involves technical design, project leadership, cross-functional collaboration, knowledge sharing, and mentoring junior engineers.

Provides first-line IT support at education-sector client sites in Oamaru. Responsibilities include responding to user inquiries, diagnosing and troubleshooting technical issues, managing ticket documentation and escalation, following up on resolutions, maintaining product knowledge, completing timesheets, and traveling between local sites. The role requires strong customer service, communication, prioritization, attention to detail, and collaboration with technical teams.

Supports the Project Manager with nationwide network and technology infrastructure deployments. Responsibilities include tracking deliverables, updating centralized repositories, manipulating and uploading spreadsheets, submitting webforms, quality-assuring data, recording meeting minutes, coordinating with vendors and departments, and preparing metrics and reports. The role requires strong attention to detail, Microsoft Office proficiency, communication skills, time management, and flexibility to support project deadlines.

Coordinates client technology installations and projects, including planning, scheduling, staffing, stakeholder communication, service-call tracking, status reporting, risk monitoring, data entry, and schedule changes. The role supports software, hardware, server migration, and infrastructure deployments while maintaining client satisfaction, safety standards, and effective cross-department relationships. It is remote with a shifting schedule and requires IT infrastructure knowledge, project coordination experience, ServiceNow proficiency, vendor coordination, and strong organizational and communication skills.

Oversee multiple technical client projects from scope definition through delivery, ensuring they remain on time, within budget, and within scope. Coordinate internal teams, vendors, and stakeholders; develop project plans and documentation; manage risks, changes, schedules, and costs; report progress to leadership; and maintain client relationships. The role requires technical knowledge of wireless and wired networks, enterprise infrastructure, and strong communication, organization, and leadership skills.

Performs administrative and data-entry support for group life and disability insurance transactions. Responsibilities include uploading and entering member documents, generating barcodes, sorting information, identifying data errors and omissions, validating transactions, meeting productivity standards, and supporting special projects. Requires bilingual French and English communication, attention to detail, organization, multitasking, typing accuracy, Microsoft Office proficiency, and comfort with technology. This is a fully remote position with no travel.

Leads complex low-voltage technology projects from initiation through closeout, managing scope, schedules, budgets, resources, subcontractors, risks, quality, and profitability. Coordinates internal teams, vendors, clients, and installation staff while overseeing AV, life safety, and security system deployments. Maintains project documentation, forecasting, WIP reviews, compliance, commissioning, and customer satisfaction. Supports procurement, process improvement, sales opportunities, and transitions to managed services. Requires approximately 25% travel to client sites and internal meetings.

Own end-to-end UX and visual design for enterprise search experiences, including user flows, interaction patterns, wireframes, and high-fidelity UI. Contribute search components and guidelines to shared design systems, collaborate with product and engineering teams, and ensure usability, feasibility, and design integrity across digital platforms. The role requires expertise in UX, information architecture, visual design, enterprise design systems, and implementation collaboration.

Leads digital customer experience insights by translating behavioral, journey, Voice of Customer, and performance data into actionable recommendations. Maps end-to-end experiences, identifies friction and drop-off, maintains experience health dashboards, and partners with product, marketing, UX, and engineering on experimentation and optimization. Communicates findings to leadership and supports customer-first product decisions through analytics, competitive benchmarking, and proactive insight delivery.

Manage multiple technical projects from scope definition through delivery, coordinating internal teams, vendors, clients, budgets, schedules, risks, documentation, and communications. The role requires networking knowledge, strong stakeholder management, project planning, change control, and the ability to work under pressure and shifts. PMP certification, a bachelor’s degree or equivalent experience, Microsoft Office proficiency, and project management software experience are required; CCNA knowledge is advantageous but not mandatory.

Coordinates technology installation projects by scheduling technicians, labor, materials, vendors, and subcontractors. Communicates status to customers, gathers deliverables, documents progress, verifies technician activity, tracks budgets and contracts, closes work orders, supports billing, and obtains vendor invoices. The role monitors project metrics, deadlines, margins, and invoicing while maintaining customer and field-team relationships.

Own high-fidelity visual design for a customer-facing Account Hub across screens, components, and end-to-end flows. Apply UX judgment to improve usability, collaborate with UX, product, engineering, and design-system teams, and maintain or extend enterprise design-system patterns. Prepare visual specifications, interaction notes, and engineering handoffs while translating complex requirements into production-ready interfaces.

Manage FP&A activities across APAC, including budgeting, forecasting, rolling financial plans, reporting, and performance analysis. Partner with finance and business leaders to improve profitability, operational efficiency, and decision-making. Lead finance projects involving reporting enhancements, system improvements, entity consolidation, process standardization, change initiatives, and stakeholder training. Deliver monthly commentary, actionable insights, and ad hoc analysis while maintaining accurate and timely reporting.

Leads enterprise customer data strategy, governance, privacy compliance, consumer insights, and data democratization. Manages analysts and engineers while partnering with Marketing, Product, and Sales leaders to turn customer data into strategic recommendations, improve client experiences, support campaigns and product launches, and deliver trusted dashboards, catalogs, and self-service analytics tools.

Designs end-to-end user experiences and visual solutions for global navigation and search across complex digital ecosystems. The role shifts between workstreams, solves UX and interface architecture challenges, maintains cross-surface consistency, and contributes reusable patterns to the global design system. It requires strong visual craft, systemic thinking, adaptability, collaboration with product and engineering teams, and proficiency with Figma and modern prototyping tools.

Executes campaign targeting across marketing channels, analyzes and validates customer data, measures campaign performance, and develops insights to guide communication strategy. The role supports segmentation, targeting feasibility, reporting, ad hoc analysis, and data-driven decisions in partnership with Digital Communications, Lifecycle, and eCommerce Marketing teams. This is a remote position with no travel required.

Provides client-site audiovisual and videoconferencing support, maintenance, troubleshooting, installation, configuration, and operational readiness monitoring. Supports conferences and events, coordinates videoconference requests, manages loaner equipment, trains clients, updates documentation, and recommends repairs or upgrades. Requires flexible scheduling, local travel, physical equipment handling, and strong client-service skills.

Provides expert remote and onsite technical support across enterprise infrastructure, LAN, WAN, servers, and security environments. Troubleshoots complex issues, designs and implements infrastructure solutions, manages technology projects, monitors system performance, documents systems, and supports client requirements. Serves as a senior escalation point, contributes to technical presales and solution architecture, mentors junior engineers, collaborates with vendors, and drives automation and continuous improvement.