Jobs at New Era Technology

Provide Tier 2 IT support for Microsoft environments by troubleshooting technical issues, resolving tickets, installing and configuring hardware and software, maintaining equipment inventories, documenting client systems, and communicating with customers and vendors. The role also performs desktop-level fixes, researches solutions, tracks labor, supports network infrastructure, and identifies recurring issues to improve service delivery.

Build and operate AWS-native AI platforms and production machine learning services for insurance operations. Responsibilities include solution architecture, Terraform infrastructure, CI/CD, SageMaker MLOps, generative AI, RAG, computer vision, serverless pipelines, model monitoring, governance, observability, and enterprise integrations. Senior engineers mentor teammates and lead design reviews; junior engineers implement well-scoped features with guidance.

Develop and maintain Java-based software solutions using Java 8+, Spring Boot, microservices, APIs, PostgreSQL, Git, Jira, Linux, and CI/CD workflows. Collaborate with technical and business teams in a remote environment, with opportunities to support B2C applications and frontend development. The role requires strong communication skills and deployment at a client in Malaysia.

Drives recurring revenue growth for managed services by partnering with sales, architecture, delivery, finance, and technology partners. Leads customer discovery, consultative executive engagements, ROI and TCO analysis, value-based selling, account expansion, and managed services positioning across cloud, cybersecurity, networking, infrastructure, and support solutions. Coaches field sales teams, develops enablement materials and repeatable sales motions, and aligns proposed services with customer operating models, governance, SLAs, and transformation goals.

Supports technology infrastructure deployment projects by tracking deliverables, updating centralized repositories, manipulating and uploading spreadsheets, quality-assuring data, coordinating with vendors and client departments, recording meeting minutes, and preparing routine metrics and reports. The role is primarily administrative and requires strong accuracy, communication, time management, and Microsoft Office skills.

Manages technology infrastructure deployment projects across client locations, coordinating vendors, engineering teams, field resources, and stakeholders. Tracks site conversions, network refreshes, hardware deployments, circuit installations, testing, documentation, and project milestones. Maintains status logs, provides regular reporting, oversees deployment readiness, and supports routers, switches, cellular devices, and SD-WAN equipment. Requires strong organization, communication, technical familiarity, and flexibility for occasional after-hours or weekend work.

Oversee work order execution, operational process improvement, and adherence to PMO standards. Lead and coach service coordinators, resolve escalated operational issues, analyze KPIs, collaborate with stakeholders, and implement risk, quality, compliance, and continuous improvement initiatives. The role supports projects across US and EMEA teams during an early-morning Philippines schedule.

Coordinates project delivery by scheduling work orders, allocating resources, tracking progress, documenting completion, monitoring timelines and service standards, and communicating updates to stakeholders. The role supports vendor and onsite team coordination, billing documentation, operational compliance, and issue resolution while working remotely on US-based hours.

Designs, develops, and maintains AWS and Kubernetes-based platforms across hybrid cloud environments. Responsibilities include Infrastructure as Code with Terraform, GitHub Actions and GitOps deployment automation, EKS management, monitoring, observability, security, backup and disaster recovery, troubleshooting, and cost optimization. The role also involves technical design, project leadership, cross-functional collaboration, mentoring, and improving platform reliability and operational efficiency.

Manage and coordinate IT infrastructure and communications components of construction, renovation, and capital projects. Collaborate with NYU IT, architects, engineers, vendors, and contractors throughout planning, design, procurement, installation, and operational transition. Review designs, bids, statements of work, invoices, and documentation; maintain infrastructure databases; monitor risks, schedules, and deliverables; uphold communications standards; and support project closeout and transition into operations.

Provide onsite and remote IT support: troubleshoot hardware, OS, software and network issues; install, configure, and maintain PCs, servers and network infrastructure; support Microsoft Intune and Microsoft 365 services; contribute to projects, documentation, and SLA-driven service delivery while meeting utilization and customer service targets.

Develop and execute technology sales strategies, grow client accounts, prospect new business, and sell equipment, services, and infrastructure solutions. The role manages client relationships, qualifies requirements, supports solution design and proposals, maintains sales data and forecasts in ConnectWise, presents account updates, represents the company at events, and collaborates with delivery teams. Regular travel across the Lower North Island and monthly travel to Nelson/Marlborough are required.

Design, develop, and maintain scalable AWS data platforms, pipelines, data lakes, and warehouses for enterprise analytics, reporting, and regulatory needs. Build ETL/ELT and batch or near-real-time processing using Python, SQL, PySpark, Apache Iceberg, and Terraform. Support data governance, quality, security, disaster recovery, monitoring, CI/CD, and business continuity. Collaborate with stakeholders, document solutions, conduct knowledge transfer, mentor junior engineers, and apply AI-assisted development practices.

Manage end-to-end IT and technology implementation projects, including scope, planning, budgets, resources, risks, governance, stakeholder communications, vendor coordination, execution, change control, and closure. The role requires ensuring regulatory compliance, resolving technical issues, tracking milestones and metrics, managing project teams, formalizing support models, and conducting post-implementation reviews. Experience with insurance systems, digital transformation, data, cloud, Agile, Waterfall, and Kanban methodologies is preferred.

Develops and executes organic social media strategies for enterprise brands across major social platforms. Collaborates with brand, medical affairs, paid media, analytics, creative, IT, and agency teams; guides content through pharmaceutical MLR and FDA compliance reviews; analyzes audience and channel performance; creates leadership reporting; and maintains social media best practices and strategy playbooks.

Drives New Zealand business growth by developing enterprise client relationships, generating new business, managing the full sales cycle, presenting tailored UC/AV/GVC solutions, and expanding existing accounts. The role maintains customer satisfaction, forecasts sales, manages CRM records, supports project delivery, conducts demonstrations and training, and consistently achieves revenue targets.

Coordinates client technology installations and projects, including planning, scheduling, staffing, stakeholder communication, service-call tracking, status reporting, risk monitoring, data entry, and schedule changes. The role supports software, hardware, server migration, and infrastructure deployments while maintaining client satisfaction, safety standards, and effective cross-department relationships. It is remote with a shifting schedule and requires IT infrastructure knowledge, project coordination experience, ServiceNow proficiency, vendor coordination, and strong organizational and communication skills.

Oversee multiple technical client projects from scope definition through delivery, ensuring they remain on time, within budget, and within scope. Coordinate internal teams, vendors, and stakeholders; develop project plans and documentation; manage risks, changes, schedules, and costs; report progress to leadership; and maintain client relationships. The role requires technical knowledge of wireless and wired networks, enterprise infrastructure, and strong communication, organization, and leadership skills.

Own end-to-end UX and visual design for enterprise search experiences, including user flows, interaction patterns, wireframes, and high-fidelity UI. Contribute search components and guidelines to shared design systems, collaborate with product and engineering teams, and ensure usability, feasibility, and design integrity across digital platforms. The role requires expertise in UX, information architecture, visual design, enterprise design systems, and implementation collaboration.

Manage multiple technical projects from scope definition through delivery, coordinating internal teams, vendors, clients, budgets, schedules, risks, documentation, and communications. The role requires networking knowledge, strong stakeholder management, project planning, change control, and the ability to work under pressure and shifts. PMP certification, a bachelor’s degree or equivalent experience, Microsoft Office proficiency, and project management software experience are required; CCNA knowledge is advantageous but not mandatory.