Teams at New Era Technology

Provide Level 1 internal IT support via phone and ticketing for global employees. Troubleshoot Windows OS and applications, own incident resolution and escalation, maintain audit trails, follow service desk procedures, and support rotational 24/7 shifts including nights and weekends.

Design and implement datacenter and cloud infrastructure solutions including hypervisors, networking, storage, and BCDR. Scope migrations to Azure/AWS, produce SOWs/BOMs, recommend architectures, oversee deployments, document designs, and train field engineers.

Manage enterprise customer accounts to retain and grow revenue through upsells, renewals, and demand generation. Qualify opportunities, run outreach and meetings, update CRM, and collaborate with cross-functional teams to meet daily and monthly sales goals. Provide timely customer responses and cultivate executive-level relationships to expand strategic solution adoption.