Teams at New Era Technology

Provides first-line IT support at education-sector client sites, responding to inquiries, troubleshooting hardware and software issues, managing tickets, documenting resolutions, escalating complex problems, and following up with users. The role requires strong customer service, communication, attention to detail, local site travel, and familiarity with Windows, identity management, networking, wireless, firewalls, and printers.

Design and deliver end-to-end AV solutions from pre-sales through project completion. Produce system designs, block diagrams, test plans, and cost estimates; perform site surveys; support installation, commissioning, programming, and project managers as SME; liaise on technical inquiries and ensure projects meet quality and client requirements.

Provide Tier 2 IT support for Microsoft environments by troubleshooting technical issues, resolving tickets, installing and configuring hardware and software, maintaining equipment inventories, documenting client systems, and communicating with customers and vendors. The role also performs desktop-level fixes, researches solutions, tracks labor, supports network infrastructure, and identifies recurring issues to improve service delivery.