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Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Lead the design and deployment of machine learning, statistical, and analytics solutions for fraud detection across travel, payments, and expense workflows. Develop fraud models, anomaly detection, graph analysis, rules, and real-time monitoring systems. Own the model lifecycle, conduct loss attribution and root-cause analyses, collaborate with engineering and product teams, mentor junior staff, and shape fraud strategy and roadmap.
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Lead quality assurance for a 24/7 fraud operations team by auditing transaction decisions, analyzing error patterns, coaching analysts, maintaining SOPs and knowledge resources, delivering training, monitoring quality metrics, and partnering with Product and Engineering to improve systems and processes.
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Leads Navan’s North America Travel Services organization, overseeing customer support operations, service quality, workforce planning, cost efficiency, and team development. Drives scalable operating models, operational transformation, AI and automation adoption, technology partnerships, and data-informed improvements. Partners cross-functionally to enhance enterprise traveler experiences, manage vendors, and ensure operational readiness during travel disruptions. Requires extensive senior leadership experience in large-scale contact center or service operations, preferably within corporate travel, airlines, travel management, or travel technology.
