Jobs at Mindtickle

Lead end-to-end instructional design projects: conduct needs analysis, storyboard and script learning modules, develop eLearning assets using authoring tools, manage SMEs and clients, ensure quality reviews, deliver scalable learning solutions (SCORM, video, job aids) and support LMS deployment and engagement.

The Senior Solutions Architect will lead enterprise implementations, ensuring scalable and secure solutions while mentoring others and managing technical delivery and customer partnerships.

Build security automation, integrations, and internal tooling that automate compliance evidence collection, control checks, identity and endpoint security tasks, reporting, dashboards, and alerting. Develop lightweight API-driven pipelines across security, IT, identity, and compliance systems using Python, GCP, Claude Code, and MCP tools. Document reliable automations and partner with security, privacy, compliance, and IT teams.

Own early-stage outreach to identify and qualify prospects for Mindtickle. Conduct calls, emails, and LinkedIn outreach; set discovery meetings; maintain accurate outreach records; respond to prospect queries; collaborate with marketing and sales; meet activity and learning goals to drive pipeline growth.

Serve as the SME and escalation point for global endpoint and identity platforms. Architect, secure, and automate device management (Jamf, Intune), identity provisioning (Okta/Entra ID), collaboration suites (Google Workspace, M365), lifecycle automation, and runbooks. Partner with InfoSec on compliance and conditional access, mentor junior engineers, and drive infrastructure automation using scripting and cloud tooling.

Provide L2 technical support for a multi-tenant AI-powered SaaS platform: diagnose and resolve complex backend, API, data, UI and AI issues; analyze logs and traces; script automation; own tickets end-to-end; build runbooks and knowledge; collaborate with Engineering, Product, QE, and DevOps to remediate systemic issues and improve reliability.

Lead customer advocacy, voice-of-customer, lifecycle, retention, and communications to build a data-driven proof engine that drives adoption, retention, expansion, and sales enablement. Partner cross-functionally to capture outcomes, grow references and stories, run VoC programs, and operationalize customer communications and in-product engagement.

The Staff Engineer at Mindtickle will lead technical initiatives, mentor teams, design scalable systems, enforce architectural standards, and foster innovation to enhance software development practices.

The Product & Engineering Operations Manager drives strategy execution, operational efficiency, automates processes, and supports leadership initiatives at Mindtickle.

The Lead Design Engineer at Mindtickle will design and prototype interactive UI components, manage the design system, and enhance team capabilities through innovative practices.

Lead Behavior and Performance Intelligence product strategy for an AI-powered revenue enablement platform. Define what correct judgments about sales rep performance look like, run design partnerships, own roadmap and customer relationships, drive pricing and business outcomes, and run AI-native evals, prototyping, and agent-driven workflows to deliver trusted insights to managers and revenue leaders.

Owner of initial outreach and qualification for enterprise prospects: research targets, run multi-channel outbound (calls, email, LinkedIn), set discovery meetings, log activity in tools, respond to prospects, and collaborate with marketing and sales to hit activity and learning goals.

The Senior Manager, Business Development – Enterprise leads the Enterprise BDR team, develops pipeline strategies, partners with sales leadership, and fosters team growth and alignment in the Americas.

Lead and grow a global team of Customer Success Engineers to deliver enterprise-grade technical support. Drive AI adoption, automation, and data-driven operations; manage high-severity incidents; build dashboards and feedback loops; partner with Product and Engineering to resolve root causes; recruit, train, and upskill technical support talent while ensuring operational excellence and customer trust.

Manage end-to-end India payroll and statutory compliance, support US payroll and PEO/EOR processes, maintain HRIS data in HiBob/GreytHR, handle employee grievances and advisory, optimize HR processes and ticketing workflows, and collaborate cross-functionally to support people initiatives and audit readiness.