Jobs at Mindtickle

Own strategic post-sale relationships with enterprise clients, driving product adoption, measurable ROI, renewals, and expansion. Diagnose business challenges, create success plans, lead executive reviews, manage risks, track engagement and revenue metrics, and influence cross-functional product and service decisions. The role requires consulting-style problem solving, enterprise SaaS knowledge, commercial acumen, data-driven decision-making, and the ability to influence senior stakeholders.

Serve as the strategic advisor and primary liaison for major enterprise customers. Drive product adoption, measurable ROI, renewals, retention, and account expansion through consultative engagement, executive stakeholder management, QBRs, health metrics, and strategic account planning. Collaborate with internal teams to deliver successful client programs and align Mindtickle’s SaaS solutions with customer business goals.

Lead strategic customers from SaaS implementation through adoption, value realization, and expansion. Design deployment plans, solution architectures, and adoption playbooks; demonstrate product and AI capabilities; guide customers through integrations, APIs, SSO, workflows, and change management; influence product roadmaps through customer insights; and build executive relationships. Success is measured through deployment success, time-to-value, product adoption, customer health, retention, expansion, and satisfaction.

Owns portfolio governance, financial visibility, sourcing analysis, strategic initiatives, escalations, process improvement, and executive reporting across Mindtickle’s Services organization. The role tracks revenue, costs, margins, capacity, utilization, vendors, and delivery risks; leads cross-functional programs; supports account recovery; standardizes operating processes; and transforms operational data into leadership narratives and decisions.

Lead strategic, customer-facing Professional Services programs across implementation, content delivery, managed services, and technical workstreams. Responsibilities include program governance, delivery planning, risk mitigation, resource allocation, executive communication, customer relationship management, reporting, pre-sales support, process improvement, and mentoring program managers. The role focuses on predictable delivery, operational excellence, scalable frameworks, and measurable customer outcomes across multiple concurrent programs.

Provides frontline technical support for a global enterprise SaaS platform and AI solutions. Troubleshoots and resolves complex customer issues involving cloud systems, backend services, APIs, data platforms, UI interactions, and AI capabilities. Collaborates with global customers and internal engineering teams, communicates effectively, owns issues through resolution, and develops deeper technical expertise in a fast-paced environment.

Lead product design for Mindtickle’s B2B SaaS content platform. Define strategy and user experiences for AI content creation, governance, analytics, and sharing workflows. Conduct research, analyze data, create wireframes, prototypes, and high-fidelity designs, and establish scalable design patterns. Collaborate with product, engineering, and research teams while mentoring junior designers and influencing cross-functional stakeholders.

Own end-to-end product design for AI-powered seller experiences, from research and problem framing through prototyping, high-fidelity design, launch, and iteration. Partner with product, engineering, UX research, and content design teams to create trusted AI-native workflows, support multiple user roles, contribute to design systems, and measure product impact. The role requires strong interaction and visual design skills, systems thinking, B2B SaaS experience, and a portfolio demonstrating design rationale.

Own Mindtickle’s category narrative and product marketing strategy for ElevateOS. Develop positioning, message architecture, buyer-specific value propositions, competitive differentiation, and proof frameworks across website, sales, demos, analyst briefings, launches, and executive communications. Partner cross-functionally with Product, Sales, Customer Success, Analyst Relations, and leadership to ensure consistent messaging, validate claims against revenue-market feedback, and improve competitive wins, renewals, and expansion outcomes.

Manage information security, privacy, compliance, customer security requests, and third-party risk for a cloud SaaS platform. Responsibilities include responding to RFPs and questionnaires, maintaining security controls and evidence, coordinating audits, managing policies, conducting vendor assessments, tracking corrective actions, and collaborating with engineering, legal, privacy, HR, and customer teams across SOC 2, ISO, HIPAA, and related frameworks.

Build the company’s central AI intelligence engine by integrating product, CRM, marketing, and support data. Develop scalable APIs, middleware, webhooks, agentic workflows, RAG systems, and LLM-powered applications. Ensure AI outputs are grounded, evaluated, secure, and governed. Collaborate on data pipelines and use SQL and cloud data warehouses to support reliable real-time automation across business functions.

Lead end-to-end instructional design projects: conduct needs analysis, storyboard and script learning modules, develop eLearning assets using authoring tools, manage SMEs and clients, ensure quality reviews, deliver scalable learning solutions (SCORM, video, job aids) and support LMS deployment and engagement.

Build security automation, integrations, and internal tooling that automate compliance evidence collection, control checks, identity and endpoint security tasks, reporting, dashboards, and alerting. Develop lightweight API-driven pipelines across security, IT, identity, and compliance systems using Python, GCP, Claude Code, and MCP tools. Document reliable automations and partner with security, privacy, compliance, and IT teams.

Own early-stage outreach to identify and qualify prospects for Mindtickle. Conduct calls, emails, and LinkedIn outreach; set discovery meetings; maintain accurate outreach records; respond to prospect queries; collaborate with marketing and sales; meet activity and learning goals to drive pipeline growth.

Serve as the SME and escalation point for global endpoint and identity platforms. Architect, secure, and automate device management (Jamf, Intune), identity provisioning (Okta/Entra ID), collaboration suites (Google Workspace, M365), lifecycle automation, and runbooks. Partner with InfoSec on compliance and conditional access, mentor junior engineers, and drive infrastructure automation using scripting and cloud tooling.

Provide L2 technical support for a multi-tenant AI-powered SaaS platform: diagnose and resolve complex backend, API, data, UI and AI issues; analyze logs and traces; script automation; own tickets end-to-end; build runbooks and knowledge; collaborate with Engineering, Product, QE, and DevOps to remediate systemic issues and improve reliability.

The Staff Engineer at Mindtickle will lead technical initiatives, mentor teams, design scalable systems, enforce architectural standards, and foster innovation to enhance software development practices.

The Lead Design Engineer at Mindtickle will design and prototype interactive UI components, manage the design system, and enhance team capabilities through innovative practices.

Lead Behavior and Performance Intelligence product strategy for an AI-powered revenue enablement platform. Define what correct judgments about sales rep performance look like, run design partnerships, own roadmap and customer relationships, drive pricing and business outcomes, and run AI-native evals, prototyping, and agent-driven workflows to deliver trusted insights to managers and revenue leaders.