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GTM leaders trust Mindtickle’s Revenue Enablement Platform to drive behavior change across customer-facing roles.
The Role
Who we are
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!
Job Snapshot
As the Engineering Manager / Technical Product Owner- II (TPO- II) for the Core Components (CoCo) team at Mindtickle, you’ll lead a team that owns foundational services powering every product line across the company. These include mission-critical platforms like Notifications, User Management, Authentication, Rule Automation, LLM Gateway, and more.
You’ll bring structure, clarity, and focus to a team managing a wide variety of systems - many of which are legacy, high-impact, and cross-cutting in nature. You’ll work closely with engineering, product, and infrastructure leaders to bring consistency, predictability, and operational maturity to a domain that acts as the “spine” of Mindtickle’s platform.
Why this role matters
Mindtickle’s platform strength depends on how well our core systems scale and evolve. From onboarding new users to triggering LLM-based workflows, the CoCo team ensures reliability, speed, and extensibility. Your leadership will help transform a resilient but stretched team into a focused, high-impact engine of platform excellence.
Key Problem Areas
- Modernizing Foundational Systems: You’ll get to shape and evolve the core services that power every part of Mindtickle’s platform—from Notifications and User Management to Rule Automation and beyond. Many of these systems have been around for years, offering both the challenge and opportunity to streamline, consolidate, and upgrade.
- Creating Focus from Breadth: The CoCo team owns a wide range of services. You’ll help bring clarity and structure by introducing ownership models, SME (Subject matter expert) roles, and documentation practices, ensuring depth in expertise while maintaining agility.
- Driving Stability and Scalability: These services need to work with high uptime. You’ll lead initiatives that improve reliability, reduce alert fatigue, and harden operational processes so that our platform remains trusted and responsive at scale.
- Bringing Clarity to Cross-Team Interfaces: The team often acts as a glue layer across Mindtickle. You’ll help define clear ownership boundaries, smoothen collaboration with other teams, and ensure there’s no ambiguity about who owns what.
- Enabling Scalable Growth: As the company scales, so does the complexity of our systems. You’ll play a key role in helping the team move from reactive firefighting to proactive planning, creating systems and rituals that support long-term velocity and team health.
What’s in it for you?
- Drive sprint planning, backlog grooming, and delivery tracking with technical leads and PMs.
- Shape and enforce clear ownership boundaries for CoCo systems; lead service consolidation and scope redefinition.
- Champion creation of runbooks, escalation paths, system dependency maps, and KT sessions to raise team baseline.
- Manage stakeholder expectations and actively resolve blockers across product, infra, and adjacent platform teams.
- Lead the team through incidents, root cause analysis, and preventive action to ensure high system availability.
- Foster a psychologically safe, feedback-driven team culture that values learning, visibility, and impact.
- Provide strong technical judgment during prioritization discussions, planning trade-offs, and roadmap alignment.
What we are looking for
- 8+ years of total experience, with at least 2–3 years leading or owning backend/platform teams or core services.
- Strong technical fundamentals in building and maintaining high-scale distributed systems (notifications, auth, infra integrations, etc.).
- Proven experience driving clarity in ambiguous problem spaces and upholding system boundaries across teams.
- Strong project management and execution discipline—can set up and run sprints, manage dependencies, and measure delivery health.
- Excellent collaboration and stakeholder management skills—comfortable driving cross-functional discussions and tradeoffs.
- Hands-on experience or working knowledge of technologies like Postgres, Kafka, Redis, Python/Node.js microservices, or similar.
- Bonus: Familiarity with event-driven systems, on-call rotations, and developer experience in platform teams.
Our culture & accolades
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.
Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.
Mindtickle is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.
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The Company
What We Do
Mindtickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand affinity. Its purpose-built applications, proven methodologies, and best practices are designed to drive effective sales onboarding and ongoing readiness. With Mindtickle, revenue and sales leaders can continually assess, diagnose and develop the knowledge, skills, and behaviors required to effectively engage buyers and drive growth. Companies across a wide range of industries use Mindtickle's innovative capabilities for onboarding, training, bite-sized mobile updates, gamification-based learning, call recording, coaching and role-play to ensure world-class sales performance.
