Jobs at Keywords Studios

Lead and support a global project management team for game localization. Ensure account profitability, document and improve processes, oversee production coordination, manage client communications, monitor finances and forecasts, and drive technology and automation adoption. Supervise PMs, handle client issues, support training and development, and maintain high-quality, timely delivery across follow-the-sun workflows.

Designs and implements combat systems and features for a game project while collaborating with engineering and art teams. Responsible for documentation and playtesting to enhance game quality.

Design and implement complex gameplay systems and content for an AAA title, write gameplay scripts and technical design docs, collaborate with engineers and artists, deconstruct specifications into tasks, run playtests, iterate on prototypes, and polish gameplay for quality and accessibility.

Join the Singapore team as a Level Designer to prototype game levels, work with artists, conduct playtests, and enhance production pipelines.

Tests VR games and applications on-site, identifying, reproducing, documenting, and reporting bugs and gameplay issues. Performs regression testing and verifies fixes while following procedures, meeting deadlines, and collaborating with team leads and fellow testers to deliver high-quality immersive gaming experiences.

In-office VR game tester who plays and evaluates VR games, identifies/reproduces and documents bugs, verifies fixes and regression tests, follows test procedures, and collaborates with the QA team to ensure high-quality immersive experiences. Primarily afternoon/evening shifts in Montreal.

Creates graphic and video assets for internal communications, translating corporate insights and values into compelling visual narratives. Responsibilities include graphic design, video editing, illustration, typography, color theory, trend research, concept development, presentation design, and managing multiple creative projects and timelines. The role collaborates with global communications teams and studios, ensuring high-quality multimedia content that supports employee engagement and organizational storytelling.

Lead animation quality and execution for distributed game development teams, with emphasis on mentoring animators in India. Review and provide feedback on body mechanics, timing, acting, gameplay feel, and overall quality. Translate client direction into actionable guidance, monitor quality and delivery risks, support animation integration in Unreal Engine or Unity, and improve workflows, documentation, style guides, and review practices.

Investigate and resolve technical issues for developers on an unannounced AAA game project. Responsibilities include debugging builds and systems, applying corrective measures, routing issues to system owners, supporting cross-disciplinary teams, testing features, writing quality code, estimating tasks, and participating in code reviews.

Provides non-voice customer support to video game players through tickets, email, and chat. Investigates and resolves inquiries, escalates issues, maintains reports and knowledge-base content, customizes response macros, supports quality control, gathers player feedback, and assists with translations. Requires strong language proficiency, basic troubleshooting, reliable communication, flexibility, and availability for full-time work including weekends and holidays.

Provide non-voice customer support to video game players through tickets, email, and chat. Investigate and resolve inquiries, troubleshoot basic technical issues, escalate problems, gather player feedback, maintain reports, customize macros, update knowledge bases, and support quality control. The role requires strong language and communication skills, familiarity with CRM tools, full-time availability including weekends and holidays, and willingness to work onsite during onboarding and training.

Leads a technical support engineering team, manages customer escalations, SLAs, incidents, and critical outages. Oversees support metrics, capacity planning, documentation, automation, knowledge management, and release readiness. Partners with Engineering, Product, Infrastructure, QA, Customer Success, and Account Management to resolve complex technical issues, improve support operations, and ensure effective communication with strategic customers.

Develop scalable backend product features serving over 820 million monthly active users. Responsibilities include designing systems handling 100K+ requests per second, writing tested and maintainable code, reviewing code, owning feature quality, and collaborating across teams. The role requires backend development experience, computer science fundamentals, database knowledge, Git, testing, and familiarity with AI coding assistants and POSIX systems.

Create production-focused concept art for characters, vehicles, environments, props, and other game elements. Develop stylized visual designs, explore ideas through sketches and studies, produce polished concepts and paintovers, and provide callouts for 3D production. Collaborate with art leadership and multiple development disciplines, interpret creative direction, establish visual benchmarks, and iterate efficiently based on feedback.

Leads QA delivery for assigned video game testing projects, overseeing test planning, team execution, defect management, reporting, quality, schedules, budgets, and client communication. The role provides coaching and performance feedback, coordinates staffing, manages risks and issues, maintains project documentation, supports deployment activities, and ensures compliance with company processes, security standards, and client requirements.

Leads the Mexico Functionality QA department, overseeing project delivery, budgets, KPIs, quality standards, resource planning, and team development. Manages QA Project Managers and Leads, supports client relationships and escalations, drives process standardization and continuous improvement, and identifies business growth opportunities. The role also maintains operational readiness, reporting, and coordination with global leadership and Business Development teams.

Manages Functionality QA projects from planning through delivery, overseeing scope, schedules, budgets, profitability, quality, risks, resources, client relationships, and reporting. Leads project teams and FQA Leads, coordinates stakeholders, manages escalations, maintains QA processes and documentation, supports performance development, and drives continuous improvement. The role requires video game project management experience, knowledge of game development and QA testing, financial management expertise, client-facing communication, and familiarity with testing and project management tools.

Manages end-to-end recruitment for Player Engagement and player support roles, including sourcing, screening, interviewing, onboarding, candidate experience, stakeholder coordination, and basic recruitment reporting. The role supports hiring targets in a fast-paced environment and requires collaboration with internal teams to ensure efficient staffing.

Manage and grow enterprise gaming accounts for Player Engagement services, including Trust & Safety, Monetization, and VIP Concierge. Build account plans, expand adoption, identify whitespace opportunities, manage customer health, support legal and billing discussions, protect revenues, respond to RFPs, and report pipeline progress. The role requires executive-level client engagement, commercial creativity, data-driven decision-making, and collaboration across product, customer success, production, legal, and billing teams.

Manage gaming communities across social media platforms in English and Brazilian Portuguese. Respond to player interactions, create engaging content, moderate discussions, maintain reports, identify community insights, promote safe and welcoming environments, suggest growth initiatives, and share player feedback with game developers. This is a remote role supporting global gaming projects.