We are looking for a Project Manager to take the lead on managing a portfolio of cross-functional projects to support and grow Helpshift’s enterprise customers. You will ensure that all teams work within the Helpshift Agile framework, and will implement excellence in collaboration and communication across the Enterprise teams. You will own processes and tools to support our team’s drive to further success and will also be responsible for generating reports for stakeholders across Helpshift and Keywords Studios Player Engagement.
You will bring strong organisational and analytical skills, excellent communication and EQ, an ability to influence stakeholders across multiple disciplines, and a natural curiosity in how organisations work and how they can work better, and will be key contributors to Helpshift’s continued sustainable growth.
Must Have:
- Strong knowledge of Atlassian Suite products (Jira and Confluence).
- Able to create dashboards and reports.
- Manage end-to-end development lifecycle from ideation to closure.
Role:
Day-to-day project management of Enterprise projects
- Working transversally across Product, Engineering and Solutions to deliver high-impact, multi-team strategic projects
- Build and track milestone plans
- Own stakeholder management and reporting
Driving cross-functional efficiency
- Identify gaps and efficiency opportunities in our cross-functional processes and find and implement solutions to improve these
- Ensure alignment and focus on problem-identification and problem-solving between Product, Engineering and Solutions teams
Execution of transformational projects
- Act as internal Agile evangelist within the Enterprise team to drive adoption of an evolving Agile framework
- Work with Director, Strategic Projects on strategy, prioritisation and implementation of internal improvement projects
Requirements
Domain Understanding:
- Experience managing multiple agile teams
- Some experience applying agile and Scrum/Kanban frameworks.
- PMP or CSM certification a plus
Collaboration and Communication:
- Experience with stakeholder management, including project- and portfolio reporting and risk management
- An ability to effectively listen, advocate, influence and connect the dots across multiple teams
General:
- Entrepreneurial approach to work, always looking for opportunities to drive improvement
- Excellent time management
- Driven to learn and improve
Benefits
- Hybrid setup
- Worker's insurance
- Paid Time Offs
- Other employee benefits to be discussed by our Talent Acquisition team in India.
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, colour, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
Top Skills
What We Do
Keywords Studios is an international technical and creative services provider to the global video games industry and beyond.
We bring to life digital content that entertains, connects, challenges and educates people worldwide.
Established in 1998, and now with more than 65 facilities in 22 countries strategically located in Asia, the Americas, Australia and Europe, we provide integrated art creation, marketing services, software engineering, testing, localization, audio and customer care services across more than 50 languages and 16 games platforms to a blue-chip client base of more than 950 clients across the globe.
