Jobs at JumpCloud

Manage and grow channel partner relationships in the UAE/MEA, generate pipeline, design and execute GTM plans, support partners on positioning and deal strategy, coordinate cross-functional enablement, ensure partner compliance, and conduct executive QBRs to meet revenue targets.

As a Software Engineer, you'll design and develop scalable backend services for SaaS management, focusing on Go, APIs, and database optimization.

Lead quality efforts for major product areas, define test strategies, write and maintain complex automated tests, enable developers to shift testing left, participate in incident reviews and root-cause analysis, mentor junior QEs, and ensure releases meet reliability, performance, and security standards while partnering with architects and development leads.

Provide pre-sales technical expertise across Southeast Asia: deliver tailored demos, consult on identity and device management, enable partners, assist trial setup, assess readiness for sales cycles, and surface product feedback for improvements.

Lead the ISPM development team in India, guiding the engineering teams, driving architecture, product strategy, and quality. Manage hiring and mentoring while integrating AI and security practices.

Lead the development of JumpCloud's AI platform, focusing on architecture, AI model integration, and mentoring engineers while ensuring operational excellence and customer satisfaction.

As a Staff Software Engineer, you will lead the development of an AI-driven security platform, focusing on backend systems, stream processing, and integration of authentication standards while guiding the ISPM feature set from planning to operational excellence.

As a Software Engineer for the AI Platform, you will design, develop, and implement scalable applications, focusing on AI-driven systems and platform engineering, while collaborating with cross-functional teams.

The Engineering Manager will lead a software engineering team to build features, drive architecture, and ensure product quality while leveraging AI tools for optimization.

The Staff Product Manager will lead the strategy for JumpCloud's SSO and Identity Integrations, focusing on passwordless innovation, AI integration, and strategic partnerships. Responsibilities include overseeing automated provisioning, enhancing IT operations, and representing JumpCloud in global identity standards forums.

This role involves leading the DevOps engineering team, managing Kubernetes-based infrastructure, and improving cloud infrastructure strategy and delivery.

Manage a high-volume B2B AR portfolio in Mexico: perform collections outreach, monitor aging reports, post payments, resolve billing issues, record activities in NetSuite/Salesforce, support cash forecasting, and collaborate with Sales, Renewals, and Finance leadership.

Own post-sales lifecycle for Enterprise/Commercial customers: drive onboarding, technical adoption, platform configuration, health monitoring, escalation management, retention and expansion. Partner with Support, Product, Engineering, and Account teams to deliver value, execute success plans, and influence roadmap.

Provide Tier 1 technical support for JumpCloud customers via chat, phone, and email. Triage, reproduce, and resolve issues, escalate bugs, maintain knowledge base articles, and collaborate with internal teams to ensure successful onboarding, offboarding, and platform operation.

Provide Tier 1 technical support via chat, phone, and email for JumpCloud's platform: troubleshoot macOS, Linux, and Windows device and identity issues; reproduce and escalate bugs; maintain KB articles; collaborate with internal teams and customer success; participate in on-call shifts.

Provide technical Tier 1 support for JumpCloud customers across email, phone, chat and remote sessions. Triage and resolve high-priority macOS, MDM, directory and API issues, reproduce defects, collaborate with engineering and product teams, maintain knowledge base articles, and support onboarding/offboarding.

Work closely with the CEO, co-founders, and exec team to lead CEO-visible programs: align objectives, produce executive communications, run leadership ops reviews, prepare board materials, manage CEO outreach and follow-ups, and drive cross-functional execution and reporting to ensure organizational alignment and outcomes.

Lead and scale JumpCloud's global MSP channel: own GTM strategy, revenue, forecasting, and a team of PAEs, BDRs, and MSP Account Managers. Drive partner acquisition, retention, adoption, and expansion while collaborating with Enablement, Product, Marketing, and Channel to optimize programs, certifications, and product-market fit.

Lead and inspire the sales enablement team, deliver coaching, implement AI strategies, manage programs to enhance sales performance, and ensure alignment between product marketing and sales execution.

The role involves managing a portfolio of EMEA accounts, driving renewals and expansions, collaborating with other teams, and meeting revenue targets.