Jobs at JumpCloud

Manage a portfolio of high-value B2B SaaS accounts in Mexico, serving as a strategic advisor to IT executives. Drive onboarding, adoption, retention, customer health, executive business reviews, and expansion opportunities. Develop success plans, mitigate churn risks, handle escalations, advocate for product improvements, and advise customers on IT infrastructure, identity, access management, and security best practices. Collaborate cross-functionally with Sales, Support, Product, Engineering, and Professional Services.

Leads Product Strategy and Operations as a trusted partner to Product leadership. Owns portfolio planning, prioritization, governance, executive reporting, Pendo adoption insights, customer feedback processes, advisory board operations, product and packaging analytics, and KPI systems. Partners with Finance and go-to-market teams on monetization while building AI agents and workflow automations to improve reporting and identify risks. The role is remote in India and requires close collaboration with global teams in English.

Provides Tier 1 technical support for JumpCloud customers through email, phone, chat, and remote sessions. Responsibilities include troubleshooting Windows and identity-management issues, managing escalated tickets, reproducing defects, collaborating with Product and Engineering, maintaining knowledge-base content, supporting customer onboarding, and participating in an on-call outage response rotation.

Guide enterprise customers through complex identity and directory migrations to JumpCloud. Lead discovery sessions, technical workshops, architectural planning, hands-on deployments, and directory cutovers involving Active Directory, Okta, and Google Workspace. Advise on authentication, provisioning, device management, and zero-trust architectures while managing customer milestones. Create technical documentation, improve internal processes, support go-to-market enablement, collaborate cross-functionally, and mentor team members.

Leads customer implementations and migrations to the JumpCloud platform, including discovery, architecture planning, directory integrations, configuration, troubleshooting, environment reviews, and adoption strategy. Partners with Customer Success Managers and customer stakeholders to achieve milestones, provides technical guidance, documents outcomes, tests use cases, supports ongoing engagements, and contributes to professional services process improvements and team onboarding.

The Business Development Representative will research North American prospects, execute multichannel outbound campaigns, qualify leads using frameworks such as BANT and MEDDPICC, communicate JumpCloud’s value proposition, schedule qualified meetings, maintain accurate Salesforce records, and partner with Account Executives. The role focuses on generating qualified pipeline, meeting outreach and SQL targets, and developing sales skills for progression into an Account Executive position.

Provides technical consulting and sales support for organizations evaluating the JumpCloud platform. Responsibilities include tailored demonstrations, needs discovery, trial setup and configuration, technical Q&A, implementation guidance, evaluation frameworks, partner enablement, co-selling, and identifying opportunities for product improvements. The role requires strong communication skills, cloud and SaaS knowledge, identity and directory expertise, scripting, API integration, and fluency in Spanish and English.

Manage CEO and founder initiatives across the organization, coordinating cross-functional programs, objectives, metrics, communications, leadership reviews, customer and employee engagement, and board meeting preparation. The role drives alignment, transparency, executive follow-up, and operational consistency while representing the CEO with internal and external stakeholders in a fast-paced SaaS environment.

Build and operate reliable, highly available cloud infrastructure across AWS and GCP. Develop observability, monitoring, automation, disaster recovery, Kubernetes, GitOps, and Terraform solutions. Participate in incident response and on-call rotations, define SLI/SLO practices, reduce operational toil through Python or Go, and improve resilience, cost visibility, and production maturity across microservices.

Architects and operates highly available, multi-region cloud infrastructure, Kubernetes platforms, microservices, and authentication systems. Leads disaster recovery, failover automation, observability, SLOs, incident response, FinOps, infrastructure-as-code, and reliability improvements. Develops automation in Python or Go, manages GitOps deployments, mentors engineers, authors technical documentation, and participates in on-call rotations.

Lead India-based data engineering and machine learning teams, overseeing architecture, production MLOps, data pipelines, governance, modeling standards, and SaaS reliability. Partner with Finance, Sales, Product, Platform, Security, and executive stakeholders to deliver trusted analytics and production ML outcomes. Hire, mentor, and manage geographically distributed engineers, establish monitoring and rollback practices, and guide model development, evaluation, serving, and continuous improvement.

Troubleshoot complex customer and internal issues, develop internal SaaS tools, support Product and Engineering teams, manage incidents, monitor alerts, coordinate stakeholders, and participate in an on-call rotation. The role requires programming experience, strong SQL and database skills, observability tooling knowledge, API and SDK familiarity, device administration experience, and excellent communication.

Guide customers and partners through JumpCloud implementation and onboarding plans. Build customized rollout strategies, configure or migrate customer environments, resolve technical and API integration issues, and support AD/LDAP, Microsoft 365, Google Workspace, and enterprise MDM integrations. The role also provides remote technical assistance, knowledge transfer, customer communication, project and account management, and ongoing recommendations to improve platform adoption and customer satisfaction.

Leads the Product organization’s operating system, including portfolio planning, prioritization, governance, executive reporting, Pendo adoption analytics, customer advisory processes, pricing and packaging analysis, and product performance reporting. Builds AI agents and workflow automations to synthesize customer evidence, identify portfolio risks, and reduce manual operations work while partnering closely with Product leadership, Finance, and go-to-market teams.

Lead architectural strategy and hands-on development for secure, scalable microservices and privileged access management systems. Architect solutions using C#, .NET, Go, TypeScript, gRPC, PAM platforms, cloud infrastructure, Kubernetes, and multiple databases. Drive cross-team technical alignment, RFCs, incident resolution, CI/CD automation, testing rigor, and AI-assisted development governance. Mentor senior engineers and participate in on-call rotations.

Lead the architecture and development of secure, scalable microservices and cross-platform applications using C#, .NET, Go, and TypeScript. Design enterprise PAM and IDAM integrations, implement Zero Trust and least-privilege controls, own CI/CD and automated testing, and establish observability and reliability practices. Champion AI-assisted engineering workflows, mentor engineers, review RFCs, manage technical debt, and participate in incident response and on-call operations.

Lead the architecture and development of scalable microservices and cross-platform applications while integrating PAM and IAM solutions. Build automated CI/CD and testing pipelines, implement observability and reliability practices, establish AI-assisted engineering workflows, mentor engineers, review architecture, manage technical debt, and participate in incident response. The role requires expertise across C#, .NET, Go, cloud infrastructure, databases, Kubernetes, and enterprise security technologies.

Architects and delivers native Swift and Kotlin mobile security features for authentication, password management, and identity verification applications. Implements biometrics, secure storage, autofill, encryption, and OIDC/OAuth2 integrations. Owns mobile testing, CI/CD, app-store releases, telemetry, incident response, and troubleshooting. Mentors engineers, reviews RFCs, and guides AI-assisted development workflows. Participates in on-call rotations and collaborates with backend platform teams.

Sell JumpCloud’s Cloud Directory Platform to enterprise customers with 2,000+ employees. Responsibilities include territory planning, strategic prospecting, full-cycle sales, C-suite engagement, product demonstrations, value-based selling, negotiation, contract execution, cross-functional collaboration, CRM management, and sales forecasting. The role requires consistently exceeding seven-figure quotas and managing 6–12 month enterprise SaaS sales cycles.

Provide advanced technical support for Windows and Active Directory integrations in a SaaS environment. Troubleshoot complex escalations using logs, network traces, memory dumps, and structured issue reproduction. Communicate with executives and enterprise customers, coordinate with engineering and product teams, document troubleshooting methods, mentor peers, and participate in on-call incident response.