Jobs at JumpCloud

Manages a high-volume B2B accounts receivable portfolio, contacts customers about overdue invoices, monitors aging reports, forecasts collections, and posts daily payments. Resolves billing discrepancies with Sales, Renewals, Operations, and Finance, records activities in NetSuite and Salesforce, assesses bad-debt risks, and supports governance calls and ad hoc projects. The role requires strong communication, analytical and organizational skills, advanced Excel capability, English fluency, and flexibility for early European time-zone coverage.

Lead and develop a distributed, multi-country Sales Engineering team supporting international SaaS revenue growth. Coach discovery, demonstrations, and Proofs of Value; improve technical win rates and POV efficiency; optimize technical resource allocation; and partner with Sales, Professional Services, Customer Success, and Product. The role also handles strategic deal reviews, escalations, executive customer discussions, performance analysis, competitive enablement, and implementation handoffs.

Own program management across the security organization, including project standards, intake, prioritization, capacity planning, status reporting, interruption tracking, and roadmap execution. Partner with security leadership, engineers, and AI engineering to improve AI-assisted program management systems. Maintain transparent reporting, identify risks and overcommitment, evolve operating standards, and represent security program management across the company in a remote-first environment.

Lead and scale a global account management organization of 20+ account managers and three managers. Own net revenue retention, expansion, upsell, cross-sell, account planning, pricing, QBRs, and customer growth across multiple regions. Coach teams selling a technically complex cybersecurity and IT platform to enterprise buyers, engage directly with customers, and collaborate with Product, Marketing, Alliances, Sales, and Professional Services to improve adoption and customer outcomes.

Define and drive next-generation platform architecture, embed AI capabilities into identity and device management systems, guide executive technical strategy, design globally scalable cloud systems, mentor engineering teams, evaluate competitors, and adapt architecture to emerging AI, security, and privacy requirements.

Own the commercial segment strategy, align Sales, Marketing, Product Marketing, and Product, identify execution gaps, analyze cross-functional data, and deliver performance insights to executives. The role prepares Board materials, builds custom reports independently, translates product value into market strategy, and uses generative AI to improve operational output. It requires strong knowledge of identity and access management, sales operations, executive communication, and fast-paced SaaS environments.

Lead and optimize product and developer documentation using Docs-as-Code workflows, GitHub, Markdown, static site generators, and CI/CD pipelines. Create technical guides, API references, release notes, and in-app onboarding content. Validate product features, API endpoints, and UI flows while collaborating with Engineering, Product, and Design. Apply generative AI and prompt engineering to improve documentation workflows, ensuring accuracy, security, consistency, and effective retrieval by humans and AI systems.

Leads JumpCloud’s India-based Professional Services team, overseeing customer implementations, migrations, custom integrations, automation, and technical delivery. Manages distributed technical teams using Scrum, drives service growth and adoption, tracks performance metrics, improves processes, and collaborates with Customer Success, Engineering, Product, and global leadership. Provides architectural guidance across directory services, identity protocols, cloud platforms, and operating systems while supporting customer retention and expansion.

Provide Tier 1 technical support for JumpCloud customers through email, phone, chat, and remote sessions. Troubleshoot Windows, directory services, SSO, RADIUS, networking, and platform issues; manage escalated tickets; reproduce defects; and collaborate with Support, Engineering, Product, Learning, Account Management, and Implementation teams. Maintain knowledge-base content, support customer onboarding, improve support processes, and participate in on-call shifts. The role requires fluent English and Portuguese and remote work from Brazil.

Provides Tier 2 technical support for JumpCloud customers through email, phone, chat, and remote sessions. Resolves complex and mission-critical issues, manages escalations, reproduces defects, maintains technical knowledge, and collaborates with Product, Engineering, Account Management, and Implementation teams. The role also develops knowledge-base content, supports customer onboarding, improves support processes, and participates in an on-call outage response rotation.

Leads product experience and design strategy for JumpCloud’s B2B SaaS platform. Owns multi-year experience vision, core workflows, onboarding, research, accessibility, design systems, AI-enabled design practices, and experience measurement. Builds and manages distributed design teams, partners with Product and Engineering leadership, and improves adoption, usability, security, and customer satisfaction across interface, AI-assisted, agent-driven, and headless experiences.

Develop, test, and deploy scalable authorization and IAM services using Go, Node.js, or Python. Design automated tests, improve CI/CD quality gates, define monitoring alerts and runbooks, and support reliable zero-downtime deployments. Partner with Product and UX across time zones to refine requirements and align technical roadmaps with business value. Contribute technical leadership, documentation, process improvements, and AI-assisted development practices in a distributed, remote-first environment.

Lead product marketing strategy for JumpCloud’s SaaS platform, including pricing and packaging, competitive intelligence, positioning, sales enablement, and go-to-market initiatives. Create battlecards, pitch decks, demo scripts, and AI-enabled workflows that accelerate sales. Build cross-functional alignment across product, sales, and marketing, while serving as a technical evangelist through customer demos, industry events, webinars, and executive briefings.

Provide Tier 1 technical support for JumpCloud customers through email, phone, chat, and remote sessions. Troubleshoot and reproduce complex or mission-critical issues, manage support tickets, collaborate with Engineering, Product, Account Management, and Implementation teams, and maintain technical knowledge-base content. The role requires strong macOS, MDM, directory services, iOS management, software management, REST API, and customer escalation experience. It is fully remote in Mexico, with an MDT weekday shift, occasional weekend work, and on-call participation.

Manage SaaS renewals, deal structuring, quoting, pricing, approvals, audits, and CRM opportunity closure across the Americas. Partner with Sales, Account Management, Finance, Billing, Legal, and Operations to govern complex deals, support retention, identify expansion opportunities, and surface revenue risks. The role requires Salesforce and CPQ expertise, financial modeling, revenue recognition knowledge, strong communication, and sound judgment in a high-volume environment.

Serve as Chief of Staff to the CTO, driving cross-functional strategic programs, operational cadence, executive and board deliverables, leadership meeting preparation, customer and partner engagement, M&A coordination, and organizational communication. The role requires strong executive communication, follow-through, process improvement, accountability management, and the ability to operate effectively in a fast-growing SaaS environment.

Leads a 5–7-person Commercial Direct Sales team focused on acquiring and expanding B2B SaaS customers. Responsibilities include achieving team quota, building outbound pipeline, implementing AI-driven prospecting, coaching with MEDDPICC and Gong, forecasting ARR in Salesforce, developing channel partnerships, and recruiting and retaining sales talent.

Leads Product Strategy and Operations as a trusted partner to Product leadership. Owns portfolio planning, prioritization, governance, executive reporting, Pendo adoption insights, customer feedback processes, advisory board operations, product and packaging analytics, and KPI systems. Partners with Finance and go-to-market teams on monetization while building AI agents and workflow automations to improve reporting and identify risks. The role is remote in India and requires close collaboration with global teams in English.

Provides Tier 1 technical support for JumpCloud customers through email, phone, chat, and remote sessions. Responsibilities include troubleshooting Windows and identity-management issues, managing escalated tickets, reproducing defects, collaborating with Product and Engineering, maintaining knowledge-base content, supporting customer onboarding, and participating in an on-call outage response rotation.

Guide enterprise customers through complex identity and directory migrations to JumpCloud. Lead discovery sessions, technical workshops, architectural planning, hands-on deployments, and directory cutovers involving Active Directory, Okta, and Google Workspace. Advise on authentication, provisioning, device management, and zero-trust architectures while managing customer milestones. Create technical documentation, improve internal processes, support go-to-market enablement, collaborate cross-functionally, and mentor team members.