Jobs at JumpCloud

Provide technical Tier 1 support for JumpCloud customers across email, phone, chat and remote sessions. Triage and resolve high-priority macOS, MDM, directory and API issues, reproduce defects, collaborate with engineering and product teams, maintain knowledge base articles, and support onboarding/offboarding.

Lead and scale JumpCloud's global MSP channel: own GTM strategy, revenue, forecasting, and a team of PAEs, BDRs, and MSP Account Managers. Drive partner acquisition, retention, adoption, and expansion while collaborating with Enablement, Product, Marketing, and Channel to optimize programs, certifications, and product-market fit.

Work closely with the CEO, co-founders, and exec team to lead CEO-visible programs: align objectives, produce executive communications, run leadership ops reviews, prepare board materials, manage CEO outreach and follow-ups, and drive cross-functional execution and reporting to ensure organizational alignment and outcomes.

Lead and inspire the sales enablement team, deliver coaching, implement AI strategies, manage programs to enhance sales performance, and ensure alignment between product marketing and sales execution.

Lead OEM and strategic ISV partnerships end-to-end: build relationships, manage technical onboarding and integrations, drive joint GTM, co-marketing, sales enablement, pipeline generation, and cross-functional execution while tracking program performance and operational health.

Lead and scale strategic partner relationships across EMEA with hyperscalers and ISVs (AWS, Google, CrowdStrike). Drive co-sell, marketplace adoption, joint GTM, enablement, pipeline generation, and cross-functional deal execution to achieve joint revenue targets.

The Staff Quality Engineer will lead quality initiatives, engage in SDLC processes, architect testing strategies, and mentor teams in quality standards and automation.

Lead the development of Identity Threat Detection and Response capabilities, designing microservices, building decision engines, and preparing infrastructure for ML. Focus on operational excellence and collaboration with the Platform Engineering team.

The Vice President of Accounting will manage global accounting operations, ensuring compliance, efficiency, and preparation for the company's IPO, leading multiple teams across finance functions.

The role involves driving business growth, managing complex B2B sales cycles, and building strategic relationships for IT solutions in a remote environment.

Manage relationships with channel partners in the LATAM region, focusing on Brazil and Mexico. Build partnerships, generate customer acquisition strategies, assist partners with sales strategies, and ensure compliance with partner programs.

This role focuses on building agentic outbound systems using AI and automation to improve efficiency, pipeline generation, and productivity within GO-to-Market strategies. Responsibilities include designing workflows, automating outreach, and collaborating with cross-functional teams.

Own and scale a $1M territory through partner recruitment, enablement, and GTM execution. Build executive partner relationships, manage co-selling and pipeline, run performance analysis, and coordinate internal teams to drive channel revenue in India.

Lead and scale India-based Professional Services teams (Solutions Architects and Custom App/Script Engineers). Oversee Scrum delivery, drive service growth, implement complex integrations/migrations (AD/Okta to JumpCloud), improve processes, and collaborate with global stakeholders to ensure adoption, retention, and operational excellence.

Manage a Direct Sales SMB/Commercial team (8-10 reps) to drive new logos and ARR. Recruit, coach, forecast, and scale repeatable sales processes using tools like Salesforce, Gong, LinkedIn Sales Navigator, and Outreach. Partner cross-functionally and with Sales Enablement to onboard and develop talent, set quarterly objectives, and remove roadblocks to execution.

Manage and grow channel partner relationships in the UAE/MEA, generate pipeline, design and execute GTM plans, support partners on positioning and deal strategy, coordinate cross-functional enablement, ensure partner compliance, and conduct executive QBRs to meet revenue targets.

Lead quality efforts for major product areas, define test strategies, write and maintain complex automated tests, enable developers to shift testing left, participate in incident reviews and root-cause analysis, mentor junior QEs, and ensure releases meet reliability, performance, and security standards while partnering with architects and development leads.

Provide pre-sales technical expertise across Southeast Asia: deliver tailored demos, consult on identity and device management, enable partners, assist trial setup, assess readiness for sales cycles, and surface product feedback for improvements.

As a Staff Software Engineer, you will lead the development of an AI-driven security platform, focusing on backend systems, stream processing, and integration of authentication standards while guiding the ISPM feature set from planning to operational excellence.

As a Software Engineer for the AI Platform, you will design, develop, and implement scalable applications, focusing on AI-driven systems and platform engineering, while collaborating with cross-functional teams.