The Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions.
What you’ll be doing:
Acting as the technical trusted advisor to provide consultative support for organizations across the South East Asia region (SEA) evaluating the JumpCloud platform
Providing tailored product demonstrations
Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges
Support direct and partner sales teams with product related questions and skill development
Building relationships with partners through technical enablement and co-selling
Assist prospects with setup and configuration of free trials
Provide technical Q&A to prospects as they progress through trial
Assess prospect readiness to enter a formal sales cycle
Understand implementation best practices to advise on the quickest customer time to value
Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve
Provide evaluation framework for prospects to follow in their POC
We’re looking for :
Excellent written and verbal communications skills with the ability to communicate in local languages such as Mandarin, Cantonese and English
Skilled at breaking down complex tasks into simple actionable steps for customers
Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
Desire and ability to learn new complex concepts
Preferred Qualifications :
3-5+ experience in a technical Sales Engineering or similar role
Strong knowledge of Cloud/SaaS technologies
Strong understanding of Active Directory environments
Understanding of networking Fundamentals
Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS, SCIM and JIT
Familiarity with MDM, RMM, or similar endpoint solutions
Familiarity with MFA technologies such as TOTP, WebAuthn
Experience configuring and deploying identity and/or directory solutions
- Experience with both direct and channel/partner sales cycles
#LI-PS1
Skills Required
- Fluent written and verbal English communication
- Ability to communicate in local languages such as Mandarin or Cantonese
- Ability to simplify complex technical tasks into actionable customer steps
- Ability to communicate with technical evaluators and IT leaders and adapt messaging
- Ability and desire to learn complex concepts
- 3-5+ years of experience in technical sales engineering or a similar role
- Strong knowledge of cloud and SaaS technologies
- Strong understanding of Active Directory environments
- Understanding of networking fundamentals
- Knowledge of SAML, OIDC/OAuth, LDAP, RADIUS, SCIM, and JIT
- Familiarity with MDM, RMM, or similar endpoint solutions
- Familiarity with MFA technologies such as TOTP and WebAuthn
- Experience configuring and deploying identity or directory solutions
- Experience with direct and channel or partner sales cycles
- Must be located in and authorized to work in Singapore
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid sick leave and holidays are emphasized, and time off is often described as easy to request with encouragement to use it. Dedicated PTO ratings and commentary point to this area as a standout strength.
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Wellbeing & Lifestyle Benefits — A remote-first setup, work-from-home support, and mental-health resources such as an Employee Assistance Program and wellness apps are highlighted. These elements can be a significant advantage for those prioritizing flexibility and wellbeing.
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Healthcare Strength — Medical, dental and vision coverage start on day one for U.S. roles, with HSA options that include employer contributions. Coverage is portrayed as useful in practice, even if experiences vary by plan.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
