Teams at JumpCloud

Provide Tier 1 technical support for JumpCloud customers through email, phone, chat, and remote sessions. Troubleshoot and reproduce complex or mission-critical issues, manage support tickets, collaborate with Engineering, Product, Account Management, and Implementation teams, and maintain technical knowledge-base content. The role requires strong macOS, MDM, directory services, iOS management, software management, REST API, and customer escalation experience. It is fully remote in Mexico, with an MDT weekday shift, occasional weekend work, and on-call participation.

Manage the global commissions lifecycle, including incentive plan design, payout calculations, exception resolution, deal attribution, statement delivery, and plan effectiveness analysis. Implement and drive adoption of commission management tools, configure data pipelines, create validation and performance dashboards, and deploy AI-driven anomaly detection and Q&A solutions. Partner with sales and executive leadership to align incentive plans with revenue objectives and improve automation, transparency, and accuracy.

Lead product marketing strategy for JumpCloud’s SaaS platform, including pricing and packaging, competitive intelligence, positioning, sales enablement, and go-to-market initiatives. Create battlecards, pitch decks, demo scripts, and AI-enabled workflows that accelerate sales. Build cross-functional alignment across product, sales, and marketing, while serving as a technical evangelist through customer demos, industry events, webinars, and executive briefings.