Teams at JumpCloud

Sell JumpCloud’s Cloud Directory Platform to enterprise customers with 2,000+ employees. Responsibilities include territory planning, strategic prospecting, full-cycle sales, C-suite engagement, product demonstrations, value-based selling, negotiation, contract execution, cross-functional collaboration, CRM management, and sales forecasting. The role requires consistently exceeding seven-figure quotas and managing 6–12 month enterprise SaaS sales cycles.

Provide advanced technical support for Windows and Active Directory integrations in a SaaS environment. Troubleshoot complex escalations using logs, network traces, memory dumps, and structured issue reproduction. Communicate with executives and enterprise customers, coordinate with engineering and product teams, document troubleshooting methods, mentor peers, and participate in on-call incident response.

Provides internal IT support, resolves end-user requests, configures accounts and hardware, supports onboarding and training, maintains IT asset records, troubleshoots computers and peripherals, manages vendors, and contributes to IT projects involving documentation, system configuration, and integrations.