Every organization now runs on identities, devices and, increasingly, AI agents. Someone has to decide who and what gets access to what, and keep it secure. At JumpCloud, that is often a small IT team responsible for an entire workforce across Mac, Windows, Linux and mobile, using one platform in place of several. For them, the experience is the product. When it is clear, a lean team runs what once took a stack of tools and a much larger staff. When it is not, people get locked out and risks go unseen.
That experience will change more in the next two years than in the last ten. Admins will ask an assistant instead of opening a console. AI agents will need identities, permissions and oversight of their own. Some of our most important experiences will have no screen at all.
We are looking for the design leader who will define what comes next. You will set the experience vision for the platform, decide where design invests across the interface, AI and headless experiences, and build a team known for its craft and its judgment. You will sit with Product and Engineering leadership as an equal partner, and your measure will be simple: how much easier, safer and faster our customers' work becomes.
What we're looking for:
Ownership of outcomes. You hold design to outcomes for customers and the business. You write down your plans, make decisions with Product and Engineering partners, and follow the work through to adoption.
A clear view of where experience is going. Users increasingly work through AI assistants, agents and APIs as well as through our interface. You can turn that shift into priorities: what to improve in the UI, what to make AI-assisted, and what to make headless, backed by data.
Craft and a high bar. You model the quality bar yourself, give specific and candid feedback, and build the standards and systems that keep quality consistent across a broad product.
Hands-on with AI. In the last two to three years you have changed how a design team works with AI, in practice, from prototyping in code to research synthesis. You can show what worked and what did not.
A leader who builds teams. You grow designers and managers across locations, hire well, and build shared ownership with Product and Engineering. You run the critiques and skillshares that sharpen the craft, add strength in end-to-end experience design, and build a team designers want to join.
What you'll own:
Experience vision: a multi-year vision for the platform and the priorities that follow from it, across the admin console, the end-user experience, and AI-assisted and agent-driven workflows, in partnership with Product owners.
Core workflows: with Product partners, our most important end-to-end workflows, held to one bar: consistent, intuitive, self-service, and reliable on both the success and failure paths.
Trust and security in every flow: permissions, policies, sign-in, recovery and alerts, designed so admins act with confidence and employees stay secure without friction.
Adoption and onboarding: how customers discover, learn and adopt what we build, through in-product guidance, announcements and onboarding, measured by adoption of key workflows.
Measuring experience: a clear measure of user satisfaction that brings together NPS, product feedback, support and research, and the actions the team takes on it.
Research practice: discovery, usability testing and post-launch measurement that shape decisions before they are made and show what changed after.
Quality and craft: design reviews that hold a clear bar, accessibility standards, and the strategy and governance of our design system, including how it carries through from Figma to code.
Team and capacity: how the team is organized, where its time goes, and the design operations (documentation, standards and workflows) that help a distributed team move fast, so design investment follows company priorities.
AI-enabled design practice: how the whole team uses AI, from discovery and synthesis to prototyping in code, made practical and repeatable.
What you bring:
10+ years in product design, including 4+ years leading design managers and multi-disciplinary teams in B2B SaaS.
A track record of experience improvements with measurable results, such as adoption, task success, support volume or NPS.
Experience shaping AI-powered or agent-driven product experiences, with a point of view on where they are heading.
Experience designing complex, technical or security-critical products. Identity, security, device management, IT or developer tools experience is a strong plus.
Hands-on building and prototyping in code with AI tools such as Claude or Cursor, plus advanced Figma fluency: components, variables, tokens and design systems at scale.
Clear, confident communication with senior leaders, including when the answer is no.
Good to have:
Experience leading distributed teams across time zones (US, India, & Turkey are where our designers are).
A portfolio with two or three case studies that show your work from problem to shipped outcome, including how you use AI.
#LI-PS1
Skills Required
- 10+ years of experience in product design
- 4+ years leading design managers and multidisciplinary teams
- Experience working in B2B SaaS
- Track record of measurable experience improvements, such as adoption, task success, support volume, or NPS
- Experience shaping AI-powered or agent-driven product experiences
- Experience designing complex, technical, or security-critical products
- Hands-on building and prototyping in code with AI tools such as Claude or Cursor
- Advanced Figma proficiency, including components, variables, tokens, and design systems at scale
- Clear and confident communication with senior leaders
- Located in and authorized to work in India
- Fluent written and spoken English
- Experience leading distributed teams across time zones
- Portfolio with two or three case studies showing work from problem to shipped outcome, including AI usage
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — Multiple medical plan options (including an HSA with employer contribution) plus dental, vision, EAP, disability, and life insurance are explicitly offered. Feedback suggests the overall healthcare package is a core strength.
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Retirement Support — A 401(k) with company match is clearly provided and repeatedly highlighted in company materials and employee commentary. Feedback suggests retirement benefits contribute meaningfully to total rewards.
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Leave & Time Off Breadth — Flexible/unlimited PTO, paid sick leave, and parental leave are standard, and feedback suggests the time‑off policy is genuinely usable and encouraged. This breadth of leave is consistently noted alongside a remote‑first setup.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
