Jobs at InterSystems

Works within the TrakCare product team to analyze healthcare workflows, define product requirements and use cases, configure localized functionality, and support product enhancements. Collaborates with developers, implementation teams, internal stakeholders, and customers across UKI. Participates in Agile sprint planning, product demonstrations, release documentation, customer training, presentations, and GoLive support while serving as a healthcare domain subject matter expert.

Implement and support InterSystems TrakCare’s Medications Management module as a pharmacy informatics subject matter expert. Advise healthcare customers on workflows, solution fit, standard implementations, and maximizing system benefits. Lead customer training, workshops, presentations, process mapping, functional documentation, testing, and stakeholder engagement. The role requires hospital pharmacy experience, EMR knowledge, strong communication skills, and frequent customer-site travel, potentially up to five days away from home weekly.

Deploys, administers, monitors, and improves hosted infrastructure and services. Responsibilities include data center and hardware deployment, network and storage administration, VMware and Linux/Windows management, automation, troubleshooting, backup operations, ITIL processes, service metrics, customer support, and 24x7 on-call participation. The engineer also supports security, availability, performance, documentation, operational readiness, and junior colleague development.

Leads Tier 1 technical support operations, coaching staff, monitoring service levels, improving processes, and ensuring quality customer service. Coordinates technology projects with Tier 2 teams, including rollouts, training, user adoption, and post-implementation support. Oversees knowledge management, ticket audits, satisfaction reviews, escalation processes, and performance metrics. The role also evaluates emerging AI, prompt engineering, generative AI, and automation opportunities for IT service management and end-user support.

Build and modernize internal full-stack applications and developer tools that improve software development workflows and productivity. Responsibilities include system design, DevOps, CI/CD enablement, technology integration, observability, secure authentication, modernization of legacy tools, code quality, collaboration, and mentoring.

Entry-level marketing graduate supporting B2B field marketing campaigns, conferences, customer events, webinars, and regional market engagement. Responsibilities include event logistics, campaign and content localization, supplier and agency coordination, sales collaboration, CRM and marketing technology use, lead tracking, reporting, and performance analysis. The role provides structured learning, mentorship, and exposure to campaign management, events, marketing operations, and technology-sector marketing.

Administers and supports international data center network infrastructure for hosted services. Responsibilities include monitoring availability, capacity, performance, and security compliance; configuring Cisco and F5 equipment; implementing routing, firewalls, load balancing, VPNs, and failover solutions; documenting network environments; following ITIL processes; providing 24x7 operational support; consulting with stakeholders and customers; and improving service automation and efficiency.

Support system installations, upgrades, troubleshooting, performance analysis, data migrations, and technical incidents. The apprentice will collaborate with peers, clients, and internal departments to resolve critical and ongoing support issues. The role requires Linux and Windows knowledge, French and English proficiency, problem-solving ability, and interest in using generative AI for technical analysis, scripting, troubleshooting, and documentation.

Drive enterprise sales and business development across state government healthcare accounts. Build executive relationships, identify and advance opportunities, navigate public-sector procurement and funding cycles, and position healthcare data, interoperability, analytics, and AI solutions. Develop territory and account strategies, coordinate cross-functional teams and partners, manage forecasts, represent the company at industry events, and serve as a trusted advisor to government and healthcare leaders.

Design and prototype human-centered UX for complex, data-rich enterprise applications. Lead research, testing, and cross-functional collaboration to create intuitive AI-enabled workflows. Evolve UX strategy and design language, validate ideas through prototyping, and ensure clarity, control, and trust in AI-driven features.

Leads complex healthcare solution implementations from initiation through go-live and closure. Oversees multiple projects, project managers, implementation teams, partners, budgets, risks, resources, scope, governance, and customer relationships. Acts as the escalation point for customers and internal stakeholders, develops implementation plans and proposals, manages project execution, and drives communication, compliance, and continuous improvement.

Develop and maintain Kubernetes-native platform software in Go, including controllers, CRDs, reconciliation logic, and automation for managed services. Build provisioning, upgrade, scaling, recovery, CI/CD, testing, observability, and security capabilities. Troubleshoot Kubernetes workloads and collaborate with software engineering, SRE, security, and application teams. Contribute to Helm, Terraform, GitOps, and related cloud-native tooling.

Entry-level graduate role involving training on InterSystems products and processes, supporting team projects, and developing technical and workplace skills. Graduates from diverse disciplines will work with one team during a nine-month contract in Windsor or Edinburgh, receive mentorship, and may transition to a permanent position. Specific responsibilities will depend on the assigned team.

Entry-level technical graduate role for recent or upcoming STEM graduates. Responsibilities include completing product and process training, supporting technical team projects, developing technical and workplace skills, and progressing toward greater project responsibility. Candidates should have coding experience in languages such as Java, C, C++, JavaScript, AngularJS, JSON, or Python, plus technical curiosity, creativity, adaptability, and a collaborative mindset. The role is a nine-month, full-time contract based in Windsor or Edinburgh, with potential for permanent employment.

Develops Kubernetes-native platform software in Go, including controllers, CRDs, reconciliation logic, and automation for managed service provisioning, upgrades, scaling, recovery, and security. Builds tests and CI/CD workflows, integrates Kubernetes infrastructure capabilities and GitOps tooling, and creates observable, supportable software. Troubleshoots workloads and automation issues while collaborating with software engineering, SRE, security, and application teams.

Implements InterSystems healthcare software solutions by assessing customer processes, advising on standard product fit, minimizing customization, and guiding successful adoption. Conducts customer training, workshops, and presentations; creates functional documentation; maps business processes; collaborates with multidisciplinary teams; and supports product implementation. The role requires strong customer-facing and consultative skills, healthcare information systems knowledge, and willingness to travel extensively, potentially spending up to five days away from home weekly.

Develop Angular applications and REST APIs supporting FHIR servers, healthcare interoperability, and data platforms. Responsibilities include learning FHIR technologies, implementing reliable and scalable solutions, following UX and backend architecture practices, participating in code reviews and automated testing, and collaborating with developers and UX designers. The role requires current MIT enrollment and is based at InterSystems headquarters in Boston.

Build a web application interface for the Showtime integration platform. Responsibilities include gathering user needs, defining scope, designing and implementing a web interface, integrating REST endpoints, applying usability principles, testing, documentation, incorporating feedback, and demonstrating results. The role provides mentoring and experience across the software development lifecycle.

Leads InterSystems’ Australia and New Zealand business, owning regional sales strategy, revenue growth, customer relationships, partnerships, and P&L accountability. Manages sales and sales engineering teams, develops business plans and KPIs, engages senior executives, coordinates cross-functional resources, expands the customer base, and ensures customer success. The role requires extensive regional travel, enterprise software expertise, strong technical selling skills, and the ability to lead through influence across a multinational organization.

Implements and configures InterSystems TrakCare PAS solutions for healthcare customers. Responsibilities include analyzing processes, identifying solution gaps, documenting requirements and designs, configuring systems, validating data, troubleshooting issues, supporting go-live, training customer teams, and coordinating with project and product teams. The role requires deep knowledge of UK hospital PAS workflows and billing processes, strong customer-facing consulting skills, and frequent travel to customer sites.