The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” in Billing/ Healthcare Revenue Cycle Management & Claims resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following:
Essential
- Excellent communication skills and experience of conducting customer training, workshops and/or presentations
- Excellent consultative skills ability to articulate and communicate ideas
- Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
- At least 3 years’ experience working in healthcare and a good understanding of administrative and/or clinical processes/ Billing RCM
- Experience implementing software solutions
- Experience contributing to a multi-disciplined team
- Experience with writing functional documents
- Experience of business process mapping
- Knowledge of Information Systems
- Proficiency in English
- University degree
Desirable
- Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
- Experience with EMR systems
- Exposure to IT services in a customer-facing setting
- Previous experience as an Application or Configuration Specialist
- Previous experience of change management
- Good computer skills
- Experience conducting software testing
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
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What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business.
Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries.
What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running.
If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
