InterSytems is seeking a strategic and visionary leader to serve as the Director of Managed Services & SaaS Portfolio Strategy. In this role, you will drive the development, evolution, and execution of our global Managed Services portfolio. You will be responsible for defining the strategic rationale—the “Why”—behind Managed Services and SaaS offerings across the InterSystems product suite.
This leader will assess global market opportunities, inform investment decisions, and align offerings with customer needs and long-term enterprise value. You will oversee Product Owners throughout the service development lifecycle and lead efforts related to tooling, partner ecosystem strategy, and the establishment of global delivery standards. Focus will be on Agentic AI with low-code / no-code platforms and tools for rapid delivery of services.
This is a newly created position for the business and is pivotal to shaping the future of Managed Services at InterSystems, ensuring our offerings are market-relevant, differentiated, and financially compelling.
Key Responsibilities:
- Portfolio Ownership: Lead the lifecycle management of our Managed Services and SaaS portfolio powered by Agentic AI and other tooling and automation — from concept to sunset — with a focus on customer impact, business value, and strategic alignment.
- Market & Competitive Intelligence: Conduct global market assessments, customer segmentation, and competitive benchmarking to identify growth areas and unmet needs across industries and regions.
- Value Proposition & Differentiation: Clearly articulate the “why” behind each offering — the business problem it solves, the customer value it creates, and how it strengthens our competitive position.
- Investment Strategy: Define and prioritize portfolio investments in partnership with finance, engineering, and delivery, ensuring return on investment, scalability, and innovation alignment.
- Cross-Functional Leadership: Align with product, marketing, delivery, sales, and regional teams to operationalize offerings, drive adoption, and ensure strong go-to-market readiness.
- Performance & Optimization: Monitor and optimize portfolio health through business KPIs, profitability, customer outcomes, and usage metrics. Recommend rationalization or evolution as needed.
- Executive & Board Engagement: Provide thought leadership and strategic insights to senior leadership, influencing roadmap direction, innovation focus, and growth strategy.
Qualifications:
- 10+ years of experience in Managed Services, SaaS portfolio management, or services strategy within the technology sector.
- Proven ability to lead strategic initiatives and manage complex global service portfolios.
- Strong financial and analytical capabilities to drive investment decisions and measure business impact.
- Experience in Agentic AI, Hyper-Scalers, Private Cloud
- Demonstrated ability to collaborate across product, delivery, and commercial teams.
- Excellent executive communication, stakeholder management, and storytelling skills.
- Experience navigating both organic and inorganic growth pathways is a plus.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
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What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business.
Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries.
What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running.
If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
