The Product Specialist – EHR Product Collateral is responsible for creating, maintaining, and organizing clear, accurate, and user-friendly documentation to support InterSystems' Electronic Health Record (EHR) solutions. This role plays a key part in enabling knowledge transfer across teams by translating complex technical and clinical concepts into accessible content for diverse internal stakeholders including sales, implementation, training, and support teams.
Responsibilities
- Develop and maintain high-quality EHR product collateral including written content, diagrams, and videos.
- Interpret complex healthcare and software information in collaboration with development and product teams.
- Ensure documentation remains current with product updates and development cycles.
- Improve the quality, clarity, and usability of existing collateral.
- Collaborate within agile teams and the product collateral group to meet documentation goals.
- Identify and disseminate existing resources to support new product features and development processes.
- Leverage tools and technologies to manage and deliver documentation efficiently.
Qualifications
- Minimum 3 years of hands-on experience in a healthcare setting in patient administration, billing, or clinical practice.
- Experience working with Electronic Medical Records (EMR) systems, particularly in implementation, training, or product support.
- Strong written communication skills with the ability to simplify and clearly explain complex topics.
- Familiarity with agile methodologies and collaboration within cross-functional teams.
- Strong attention to detail, organizational skills, and ability to work independently.
- Ability to communicate effectively with a global and diverse audience.
Education
- Bachelor’s degree in Healthcare Administration, Clinical Informatics, Health IT, Communications, or a related field preferred.
- Additional certifications in EMR systems or healthcare IT documentation are a plus.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems’ is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Top Skills
What the Team is Saying
What We Do
InterSystems has been the information engine behind the world's most important applications in healthcare, business and government for over 40 years. Our software products provide advanced data management, integration, and analytics technologies used daily by millions of people in 80+ countries.
Why Work With Us
Because we are a highly profitable, privately-held software company, we place our clients first in everything we do. We value intellectual curiosity and a relentless desire to outperform competitors. With many MIT and Ivy League alumni, along with experienced subject matter experts, you will work with the best of the best.
Gallery
InterSystems Teams
InterSystems Offices
OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
