Overview
The Clinical Knowledge Management Specialist leverages strong clinical knowledge and product expertise to bridge the gap between core development and regional teams via documentation collateral and engagement. This role ensures product adoption by translating complex product features into meaningful guidance and assisting with the feedback loop to the core product team. The ideal candidate is a problem solver with strong communication and instructional skills.
Responsibilities
- Develop and maintain high-quality EHR product collateral for stakeholders including sales, implementation, support, training teams, and customers.
- Simplify complex product features into clear documentation, videos, diagrams, and other collateral.
- Collaborate with agile teams on design, usability, and workflow mapping to improve product experience.
- Provide guidance on system capabilities, configuration options, and best practices.
- Ensure accuracy and consistency of collateral by reviewing product updates and specifications.
- Create and deliver multimedia content for new releases and feature enhancements.
- Partner with regional teams to integrate best practices into training programs.
Qualifications
- Minimum 3 years of hands-on experience in healthcare organizations (quality, safety, care management, care coordination, PAS, analytics, etc.)
- Background in EMR implementation, training, or product support.
- Strong understanding of healthcare workflows.
- Excellent communication skills with the ability to simplify complex concepts.
- Strong attention to detail, organizational skills, and ability to work both independently and collaboratively.
- Experience working in agile development environments.
- Proficiency with documentation and multimedia tools (e.g. Confluence, Camtasia).
Education
- Bachelor’s degree in Healthcare Administration, Clinical Informatics, Health IT, Communications, or a related field preferred.
- Additional certifications in EMR systems or healthcare IT documentation are a plus.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Top Skills
What the Team is Saying
What We Do
InterSystems has been the information engine behind the world's most important applications in healthcare, business and government for over 40 years. Our software products provide advanced data management, integration, and analytics technologies used daily by millions of people in 80+ countries.
Why Work With Us
Because we are a highly profitable, privately-held software company, we place our clients first in everything we do. We value intellectual curiosity and a relentless desire to outperform competitors. With many MIT and Ivy League alumni, along with experienced subject matter experts, you will work with the best of the best.
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InterSystems Teams
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OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
