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The Technical Support Analyst provides 24x7 customer support for domain name registries, troubleshooting application/system problems, mentoring associates, and contributing to a knowledge base. Responsibilities include resolving issues, preparing reports, and assisting in projects as a Subject Matter Expert while ensuring effective communication with customers.
The Product Manager at Name.com will oversee the entire product lifecycle, from defining the product vision and roadmap to collaborating with engineering, design, marketing, and sales teams. Responsibilities include developing product documents, conducting market research, managing product metrics, and driving product launches. The role emphasizes a customer-focused approach to identify and satisfy customer needs while ensuring product profitability and success.
As a NOC Analyst, you will monitor and support the Afilias India/Identity Digital registry network systems, provide technical support to the Customer Support Team, troubleshoot issues, conduct root cause analysis, and escalate issues to relevant teams. You are expected to communicate effectively with both technical and business teams while performing various reporting duties.
