Teams at Identity Digital

Manages Business Operations resource allocation, daily workflows, process improvement, operational roadmaps, and cross-functional delivery for registry activities. Leads a global team, oversees hiring and performance management, prioritizes stakeholder requests, monitors KPIs, reviews deliverables, and partners with Product and Engineering on automation, bug fixes, and workflow enhancements.

Manages Business Operations resource allocation, workflows, process improvement, and operational projects for a global registry organization. Leads a distributed team, coordinates with Product, Engineering, Account Management, Technical Support, and Revenue Operations, prioritizes stakeholder requests, tracks KPIs and milestones, improves automation and reporting, and oversees hiring, coaching, and performance management.

Leads global Business Operations for the Identity Digital Registry, overseeing resource allocation, workflow improvement, operational roadmaps, reporting, project coordination, and stakeholder satisfaction. Manages teams across Toronto and Dublin, partners with Product and Engineering on system improvements and automation, and oversees hiring, onboarding, coaching, performance management, KPIs, and capacity planning.