Jobs at Hootsuite

Lead enterprise implementations of Hootsuite and Talkwalker, manage scoping, requirements, project plans, stakeholders and training, drive adoption (70%+), align solutions to business goals, mitigate risks, and ensure smooth handoffs from sales to delivery.

Manages a high volume of customer accounts, renewals, upsells, cross-sells, and expansion opportunities. Maintains customer relationships, provides product guidance, forecasts sales activity, monitors account health, and collaborates cross-functionally to improve customer value and meet revenue targets in a scaled, digital-first model.

Owns the end-to-end revenue recognition function under IFRS 15 and ASC 606, leading policies, monthly close, deferred revenue and commissions schedules, disclosures, forecasting, internal controls, process improvements, and audit coordination. Partners with Sales, Revenue Operations, Legal, FP&A, and senior leaders while ensuring compliance across jurisdictions and training stakeholders on technical accounting practices.

Manage high-value enterprise customer relationships for Hootsuite, driving onboarding, adoption, retention, expansion, advocacy, and business outcomes. Lead account planning, success reviews, value workshops, health monitoring, and social strategy guidance. Collaborate with Account Managers to identify expansion opportunities, advocate for product improvements, and meet customer success targets. The role requires significant customer-facing or account management experience, SaaS knowledge, social media expertise, strong communication, problem-solving, prioritization, influence, and fluency in French and English.

Acquire and close new mid-market business for Hootsuite by managing sales cycles from lead response through negotiation and closing. Develop territory and account plans, conduct product demonstrations, recommend solutions, complete RFPs, forecast revenue, and track activities in Salesforce, Sales Navigator, and 6sense. Partner with pre- and post-sales teams to support customer transitions, educate existing commercial customers, and help onboard and develop new sales team members.

Develop, maintain, and operate backend tools, libraries, automation, and services. Design and evolve the infrastructure platform, evaluate new technologies, reduce toil, support developer experience, run on-call rotations, diagnose distributed systems, perform maintenance and migrations, and produce documentation and demos.

Manage a portfolio of customers to drive adoption, retention, and growth of Hootsuite and partner products. Onboard customers, develop mutual success plans, lead reviews, monitor account health, analyze metrics, log updates, collaborate with sales and professional services, and meet quarterly renewal, adoption, and advocacy targets.

Design, build and operate backend services and an infrastructure platform. Support developer experience, maintain production environments, diagnose and repair distributed systems, perform maintenance and migrations, reduce toil and alert noise, provide tooling and interfaces for teams, participate in on-call rotation, and document work.