Jobs at Hootsuite

Provides ongoing technical consulting, optimization, and product adoption guidance to enterprise customers using Hootsuite and Talkwalker. Supports presales, integrations, APIs, account growth, renewal, project planning, consumption reporting, and customer advocacy. Partners with Professional Services and account teams to solve complex business and technical problems, improve service offerings, and drive customer value and revenue.

Research priority global strategic accounts, identify buying groups and timely commercial signals, and execute personalized outbound engagement through email, phone, LinkedIn, and other channels. Create account intelligence assets, maintain Salesforce and Gong Engage data, and partner with strategic account executives to prioritize accounts and generate enterprise pipeline.

Owns the end-to-end revenue recognition function under IFRS 15 and ASC 606, leading policies, monthly close, deferred revenue and commissions schedules, disclosures, forecasting, internal controls, process improvements, and audit coordination. Partners with Sales, Revenue Operations, Legal, FP&A, and senior leaders while ensuring compliance across jurisdictions and training stakeholders on technical accounting practices.

Manage high-value enterprise customer relationships for Hootsuite, driving onboarding, adoption, retention, expansion, advocacy, and business outcomes. Lead account planning, success reviews, value workshops, health monitoring, and social strategy guidance. Collaborate with Account Managers to identify expansion opportunities, advocate for product improvements, and meet customer success targets. The role requires significant customer-facing or account management experience, SaaS knowledge, social media expertise, strong communication, problem-solving, prioritization, influence, and fluency in French and English.

Acquire and close new mid-market business for Hootsuite by managing sales cycles from lead response through negotiation and closing. Develop territory and account plans, conduct product demonstrations, recommend solutions, complete RFPs, forecast revenue, and track activities in Salesforce, Sales Navigator, and 6sense. Partner with pre- and post-sales teams to support customer transitions, educate existing commercial customers, and help onboard and develop new sales team members.

Provide privacy and commercial legal support, including drafting policies, negotiating SaaS and data protection agreements, responding to customer assurance inquiries, and advising stakeholders on global privacy laws. Maintain privacy initiatives, risk controls, data inventories, and operational processes while supporting procurement, sales, product, training, legal research, and compliance activities.

Build and execute global B2B SaaS demand generation programs across Enterprise and Mid-Market segments. Manage integrated campaigns, account-based marketing, intent signals, partner-led programs, sales activation, and performance measurement across North America, EMEA, and Emerging Markets. Collaborate with Sales, RevOps, Product Marketing, BDRs, and partners to create, accelerate, and convert demand into qualified pipeline.

Develop, maintain, and operate backend tools, libraries, automation, and services. Design and evolve the infrastructure platform, evaluate new technologies, reduce toil, support developer experience, run on-call rotations, diagnose distributed systems, perform maintenance and migrations, and produce documentation and demos.

Designs, delivers, and maintains onboarding and ongoing training (instructor-led and eLearning) for global Customer Support teams. Facilitates workshops, assesses new hires, develops content with product and support leadership, reports training results, maintains courseware and knowledge base, and researches learning technologies to improve support performance.

Full-cycle enterprise sales role responsible for prospecting and closing new enterprise customers for Hootsuite. Own outbound pipeline, forecast revenue, lead complex negotiations with C-suite stakeholders, respond to RFIs/RFPs, coordinate with pre/post-sales, and track activity in Salesforce, Sales Navigator and 6Sense. Hybrid role based near London with some travel to meet prospects.

Manage a portfolio of customers to drive adoption, retention, and growth of Hootsuite and partner products. Onboard customers, develop mutual success plans, lead reviews, monitor account health, analyze metrics, log updates, collaborate with sales and professional services, and meet quarterly renewal, adoption, and advocacy targets.

Sell Hootsuite enterprise solutions end-to-end to new customers within landmark industries. Prospect and build outbound pipeline, demo products, respond to RFPs, negotiate and close deals, collaborate with pre/post-sales and SDRs, track activity in Salesforce, and support customer handoffs and expansion strategies to meet quota.

Design, build and operate backend services and an infrastructure platform. Support developer experience, maintain production environments, diagnose and repair distributed systems, perform maintenance and migrations, reduce toil and alert noise, provide tooling and interfaces for teams, participate in on-call rotation, and document work.

Own full sales cycle to acquire new enterprise customers, build and execute territory and outbound strategies, manage complex evaluations and negotiations, present to C-suite, handle RFP/RFI and security/privacy reviews, coordinate with pre/post-sales teams, and track activities in Salesforce, Sales Navigator and 6Sense to meet quota.