We’re looking for a Procurement Manager to help us optimize Hootsuite’s global procurement process. You’ll be working on company-wide cost saving initiatives, strategic sourcing and procurement operations to increase Hootsuite’s profitability. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in British Columbia, Alberta, or Ontario where we comply with our legal hiring entities. In this role, you will report to the Senior Manager, Procurement.
WHAT YOU’LL DO:
- Oversee and project manage purchases from across the organization, including in some cases business critical engagements, acting as a central hub that brings together business partners, Hootsuite’s control functions (like Finance, IT, Legal, Privacy, etc.) and Hootsuite’s supply chain
- Negotiate complex contracts and commercial agreements, particularly in software/SaaS category, ensuring outcomes that balance cost, risk, performance, and long-term value
- Provide advice to all levels of the organization, including executives, on departmental purchasing priorities, technology stack and negotiation strategy
- Design, build and implement purchasing related processes to drive efficiency, compliance and cost savings
- Develop and analyze systems designed to provide data driven insights into the organization’s spend, and then use those insights to continually improve processes and execution
- Manage and optimize the company’s consolidated software budget, ensuring value, accountability and efficiency
- Work with the finance department and other stakeholders to optimize the company’s intake-to-pay cycle
WHAT YOU’LL NEED:
- Significant demonstrated procurement / purchasing experience or equivalent combination of education and experience
- At least 2 years of SaaS procurement, including familiarity and comfort level with hardware procurement
- Post-secondary education with a focus on business, supply chain, finance or a related field; bonus points for CSCP, SCMP or other supply chain management certifications
- Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Demonstrates exceptional negotiation skills to influence stakeholders, resolve conflicts, and secure mutually beneficial outcomes in vendor engagements.
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
- Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
- Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
WHO YOU ARE:
- Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Dare to go beyond the expected to achieve greatness. #StepUp
One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-AK1
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What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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