Jobs at Holland America Group

Analyzes e-commerce performance, customer behavior, testing, and marketing data to identify trends and generate actionable recommendations. Delivers ROI analysis using econometrics and control-cell testing, maintains reports and dashboards, supports personalization and testing activity, manages insight repositories, and conducts ad hoc deep-dive analyses. Communicates findings clearly to business stakeholders to improve customer acquisition, retention, conversion, and revenue growth.

Leads enterprise-wide business change across Carnival UK’s transformation portfolio. Owns change strategy, governance, impact assessment, readiness reporting, risk management, sequencing, and stakeholder insight. Coaches change champions, embeds consistent change practices, manages cumulative change saturation and dependencies, and assures delivery quality across complex programmes. The role is hybrid, permanent, and focused on improving organisational change maturity and transformation outcomes.

The General Accountant manages general ledger activities, period-end closing, account reconciliations, accounts payable and receivable, tax compliance, statutory audits, regulatory requirements, treasury validations, employee reimbursements, and invoice processing. The role also supports process improvements and maintains accurate accounting records under local GAAP or IFRS.

Implements and operates application security controls, scanners, governance processes, and cloud infrastructure. Automates security reporting and controls through scripts and APIs, maintains Kubernetes environments, conducts threat modeling and adversarial testing, reviews applications and releases, and guides development teams in remediating vulnerabilities and following software security best practices.

Analyzes learning effectiveness, training compliance, governance, and compensation programs using data from multiple systems. Develops dashboards, reports, metrics, and visualizations; validates data integrity; identifies trends and improvement opportunities; supports audits and stakeholder decisions; and assists with annual bonus and merit administration. Collaborates across HR, L&D, IT, shipboard, and shoreside teams to improve processes and communicate analytical insights.

Manages multidisciplinary technical, environmental, safety, and energy-saving projects across a cruise fleet. Oversees engineering, procurement, budgets, schedules, regulatory submissions, contractors, shipyards, classification societies, and onboard installation and commissioning. Leads Fleet Project Managers and cross-functional stakeholders, conducts ship surveys and dry-dock activities, resolves technical issues, and supports sustainability and emissions-reduction initiatives. Requires maritime technical leadership, electro-technical engineering expertise, and project management experience.

Leads fleet-wide technical, environmental, safety, energy-reduction, and sustainability projects for a cruise line. Manages project planning, budgets, procurement, regulatory submissions, contractors, shipyards, suppliers, and shipboard teams. Ensures projects meet financial, timing, maritime regulatory, classification, safety, and environmental requirements. Develops innovative emissions-reduction initiatives, prototypes onboard projects, and reports progress and risks to senior management while leading direct reports and cross-functional teams.

Leads complex corporate investigations involving fraud, misconduct, conflicts of interest, asset misappropriation, and policy violations. Develops investigation strategies, conducts interviews, analyzes financial and operational data, evaluates evidence, identifies root causes and control weaknesses, and prepares reports for senior management. Partners with Legal, HR, Ethics and Compliance, Information Security, and business leaders on remediation, fraud risk assessments, and technology-enabled detection. Mentors colleagues and supports improvements to forensic methodologies and quality standards.

Leads fleet-wide onboard marketing and guest communications strategy, governance, execution, and team development. Oversees printed and digital communications across vessels, aligns shipboard and shoreside stakeholders, supports revenue growth, analyzes guest and business data, and drives continuous improvement. Manages hiring, coaching, performance, resource allocation, standards, and cross-functional marketing initiatives across a geographically dispersed cruise operation.

Coordinate Italian press office and corporate communication activities, managing media requests, stakeholder alignment, content collection, validation, and PR materials. Support press events, interviews, media trips, monitoring, reporting, and sentiment analysis. Maintain structured information resources and use media, analytics, and AI tools to improve communication workflows. The role requires strong editorial skills, Italian and English fluency, cross-functional coordination, and approximately monthly travel.

Leads the day-to-day operation of a contact centre team, coaching advisors to deliver excellent guest service, achieve KPIs, generate revenue, promote self-service, improve first-contact resolution, and resolve pre-cruise complaints. Partners with management to implement digital-first strategies and supports a diverse, high-performing team through motivation, engagement, performance management, and development.

Supports the HR Manager across employee relations, performance management, recruitment, workforce planning, compliance, engagement, learning and development, payroll support, and HR analytics. Advises supervisors, conducts investigations, oversees recruitment activities, audits HR records, prepares workforce reports, facilitates training, and promotes employee engagement. Acts as deputy to the HR Manager and contributes to strategic HR initiatives and policy improvements.

Leads training content development and analyst onboarding for Revenue Management. Partners with subject matter experts and data science teams to document best practices, design learning modules, translate complex pricing and analytical concepts into accessible materials, coordinate training delivery, assess effectiveness, and continuously improve organizational learning.

Leads advanced security monitoring, incident investigation, risk assessments, and control oversight for financial systems. Supports ITGC and SOX compliance, system implementations, secure design reviews, audits, documentation, remediation, and regulatory assessments. Partners with application, infrastructure, governance, and PMO teams while serving as a senior escalation point and security subject-matter expert. The role also contributes to continuous improvement, standards development, reporting, and team knowledge sharing.

Leads Carnival Corporation’s Fleet Chief Engineer program and continuous improvement of technical maritime standards across global cruise brands. Responsibilities include setting priorities, coordinating shipboard reviews, managing travel budgets, evaluating training transfer, identifying operational gaps, improving courses and simulator scenarios, coaching senior maritime professionals, and serving as a technical subject-matter expert across shipboard, brand, and shoreside teams.

Leads multiple software development and support teams responsible for business-critical application portfolios. Oversees application strategy, architecture, delivery, lifecycle management, operational support, budgets, vendors, security, compliance, and stakeholder relationships. Drives strategic initiatives, cloud migration, DevOps, continuous improvement, incident resolution, and technology roadmaps while ensuring projects meet quality, timeline, budget, and business objectives. Manages staff and cross-functional teams across onsite, offshore, and third-party resources.

Leads multiple software application development and support teams responsible for application strategy, architecture, delivery, maintenance, security, and lifecycle management. Manages staff, vendors, budgets, projects, stakeholder relationships, and operational performance. Oversees cloud migrations, integrations, incident resolution, quality standards, compliance, and continuous improvement. Develops technology roadmaps and executive presentations while ensuring solutions meet business objectives, service levels, and sustainability requirements.

Leads AI discovery, prototyping, enablement, governance, and operating-model development across Holland America Line and Seabourn. Manages AI analysts, translates business challenges into practical AI use cases, builds prototypes such as agents, copilots, automations, and decision-support tools, and evaluates value, risk, scalability, and adoption. The role also develops playbooks, training content, standards, and portfolio recommendations while partnering with IT, security, privacy, architecture, PMO, and business leaders to move experiments toward responsible implementation.

Manages compensation programs, salary and incentive planning, job evaluations, market pricing, pay equity, reporting, and compliance. Leads a compensation team, provides guidance to HR and business leaders, oversees compensation analyses and dashboards, and drives cross-functional process improvements, system implementations, and compensation initiatives. Partners with Finance, Talent Acquisition, and HR stakeholders to maintain competitive, equitable, accurate, and fiscally responsible compensation practices.

Deliver inclusive learning and development experiences across Carnival UK. Responsibilities include facilitating training, gathering and analyzing programme feedback, improving development initiatives, tracking capability impact, and supporting performance calibration, talent reviews, and succession planning through data and documentation.