Jobs at Holland America Group

Leads enterprise infrastructure architecture across cloud, data center, compute, storage, networking, virtualization, identity, and endpoint platforms. Designs secure, scalable, resilient solutions; establishes standards, roadmaps, governance, disaster recovery, and business continuity strategies. Oversees vendors, operations, monitoring, production support, and complex incident resolution. Provides technical leadership, mentors architects and engineers, evaluates emerging technologies, and guides modernization initiatives across global shipboard and shoreside environments.

Supports global sourcing and supply chain technology initiatives from requirements gathering through solution design, testing, deployment, adoption, and continuous improvement. Administers Coupa, Ariba, DocuSign, Power BI, and Power Platform environments; develops automation and AI-enabled workflows; manages user access, testing, releases, data refreshes, and application support. Partners with stakeholders to improve processes, reporting, analytics, and decision support while coordinating milestones, risks, dependencies, and change management.

Leads Carnival UK's Financial Control function and a 20-person team, safeguarding financial reporting integrity, statutory submissions, management accounts, and GAAP compliance under US GAAP and IFRS. Manages external auditors and global accounting partners, oversees quarter- and year-end close activities, strengthens financial controls and governance, and drives continuous improvement. Coaches senior managers and accounting professionals while supporting strategic financial direction across a complex organization.

Full-time rotational development program for recent graduates across Carnival Corporation’s North American brands. Analysts gain experience through assignments in finance, strategy, analytics, marketing, guest experience, operations, technology, human resources, and project management. The program emphasizes analytical and strategic skill development, business projects, executive exposure, mentorship, networking, and preparation for long-term analyst, specialist, and leadership opportunities.

Full-time rotational development program for recent graduates across Carnival Corporation’s North American brands. Participants gain experience through assignments in finance, strategy, analytics, marketing, guest experience, operations, technology, HR, and project management. The program includes business projects, executive exposure, mentorship, networking, professional development, and opportunities to build long-term careers within Carnival Corporation.

Lead global production support for Oracle EBS R12.2 Financials, managing incidents, change requests, and vendor/Oracle service requests. Coordinate with brand administrators, perform root-cause analysis, drive problem management and transitions for new functionality, and ensure timely accounting period closures and SLAs.

Leads financial planning, forecasting, variance analysis, modeling, KPI development, reporting, and ROI evaluation for the CFO and operational leaders. Oversees FP&A deliverables including annual operating plans, quarterly forecasts, ROIC, and balance sheet forecasts. Develops executive presentations, improves analytical tools, manages projects and ad hoc requests, and develops team members.

Leads strategic and daily operations for Carnival Corporation’s Grand Turk destination. Oversees guest experience, safety, security, transportation, maintenance, utilities, hospitality partners, budgeting, compliance, and operational improvement. Manages leadership teams, develops staff, coordinates with ship personnel and local authorities, and ensures efficient, profitable, and compliant destination performance.

Drives B2B sales growth and market share across Southern California by managing travel agency relationships, executing territory strategies, conducting training and webinars, supporting marketing initiatives, managing budgets, and tracking agency performance. The role serves as Carnival’s primary liaison to travel agency partners and requires frequent field engagement, presentations, trade events, and collaboration with sales, marketing, and strategic partner teams.

Lead planning and delivery of fleet technical, safety, environmental, and energy-reduction projects. Manage project budgets, procurement, regulatory submissions, and coordination with shipboard teams, contractors, shipyards, and classification societies. Drive sustainability and emissions-reduction initiatives, prototype onboard solutions, and improve team processes. Provide regular updates to senior management and supervise direct reports to ensure projects meet compliance, timeline, and financial objectives.

Leads Carnival Corporation’s global Fleet Captain program and continuous improvement of nautical operations across eight cruise brands. Responsibilities include setting priorities, coordinating shipboard reviews and deployments, managing travel budgets, evaluating training application, identifying operational gaps, improving courses and simulator scenarios, advising stakeholders as a senior nautical subject-matter expert, coaching maritime leaders, and supporting global nautical projects.

Drive B2B sales growth and market share across an assigned territory by managing travel agency relationships and executing strategic sales initiatives. Conduct agency visits, sales blitzes, training sessions, webinars, ship inspections, trade shows, and seminars. Provide marketing and promotional support, manage territory budgets and co-op funds, maintain CRM data, analyze agency performance, and collaborate with sales, marketing, and strategic partner teams. The remote role requires 25–50% travel and regular engagement with travel industry partners.

Administers Oracle E-Business Suite user access, including provisioning, deprovisioning, role maintenance, and access reviews. Performs basic configuration updates, supports end users with access and navigation issues, tracks incidents, maintains procedures and system documentation, assists with SOX audits, monitors routine system activity, and escalates technical issues. The role requires schedule flexibility, including EST hours, weekends, and holidays when operationally needed.

Administers Oracle EBS user access, including provisioning, deprovisioning, role updates, and access reviews. Performs minor system configuration and maintenance, supports end users with access and navigation issues, tracks incidents, maintains procedures and change documentation, assists with SOX audits, monitors routine system activity, and escalates technical issues. The role requires schedule flexibility, including EST hours, weekends, and holidays when operationally needed.

Manages travel agency and consortia accounts across the Midwest to drive Princess Cruises sales and revenue. Responsibilities include developing business and marketing strategies, cultivating B2B relationships, delivering presentations and product training, managing budgets, coordinating with sales and marketing teams, negotiating partnerships, analyzing market trends, and representing the company at industry events. The role is remote but requires residence near Chicago and less than 25% travel.

Coordinates group services, weddings, special events, in-port functions, venues, dining arrangements, and prepaid event payments. Communicates with guests, travel advisors, incentive companies, and shipboard and shoreside teams. Maintains group dining allocations, resolves booking issues, supports event planning, and assists onboard Events & Guest Services leadership. The hybrid role requires strong organization, customer service, problem-solving, deadline management, and occasional travel.

Acts as a strategic HR partner and trusted advisor to business leaders. Coaches leaders on performance, feedback, conflict resolution, change management, succession planning, talent development, compensation, and organizational design. Manages complex employee relations matters in partnership with HR Centers of Excellence, identifies workforce trends, promotes consistent employee practices, and drives HR process improvements and service delivery.

Leads DevOps and platform engineering implementation, including Infrastructure as Code, CI/CD pipelines, automated provisioning, Kubernetes, cloud and VMware platforms, monitoring, reliability, and DevSecOps controls. Manages a small technical team, establishes platform standards and guardrails, partners with managed services providers, resolves complex infrastructure issues, supports architecture reviews, and documents and trains teams on automation and containerization practices.

Provides inbound contact centre support to cruise guests and travel agent partners. Resolves pre- and post-cruise enquiries and complaints, delivers first-call resolution, builds trusted relationships, and identifies suitable cruise products and retention opportunities. The role is hybrid in Southampton, includes eight weeks of training, and requires rostered evening and weekend shifts.

Serve as a front-line contact for cruise sales enquiries, advise customers on suitable holiday products, close bookings, and upsell cruise products and ancillaries. Meet conversion, revenue, quality, and customer satisfaction targets while delivering excellent service. The role involves hybrid or home-based work, eight weeks of training, and rostered evening and weekend shifts within contact centre operating hours.