Jobs at Holland America Group

Owns Carnival’s trade social media strategy, content calendar, community engagement, paid social campaigns, analytics, and audience growth. Designs digital and print marketing assets, including social content, advertising, presentations, email campaigns, sales materials, event collateral, and partner communications. Collaborates cross-functionally to maintain brand consistency, respond to travel advisors, optimize campaign performance, and support trade marketing initiatives.

Leads shoreside fleet operations monitoring for Carnival and partner cruise lines. Coordinates responses to shipboard issues, itinerary deviations, disruptive events, and short-notice requirements. Maintains operational dashboards and situational awareness, prepares reports and briefings, escalates safety or environmental incidents, and facilitates incident-response conferences. The role supports nautical itinerary development, berthing plans, and decision-making for shore-side and shipboard leaders while requiring 12-hour night and weekend shifts.

Performs corporate month-end close, journal entries, balance sheet reconciliations, intercompany accounting, global consolidation, debt and derivatives accounting, financial reporting support, audit coordination, and SOX control activities. Maintains Oracle, Hyperion, and BlackLine systems, supports process automation and system testing, interprets accounting standards, and collaborates with treasury, technology, operating companies, auditors, and global finance teams.

Leads Carnival.com web content operations across planning, development, CMS implementation, maintenance, optimization, governance, and performance analysis. Manages and develops Web Content specialists and contractors, approves deliverables, prioritizes requests, maintains content calendars, and ensures content meets SEO, accessibility, privacy, compliance, quality, and user experience standards. Partners with marketing, UX, IT, creative, product, and operational teams to deliver launches, campaigns, redesigns, and ongoing updates.

Lead end-to-end internal audit reviews, assess business process and financial controls, perform walkthroughs, testing and data analysis, support SOX compliance and forensic investigations, identify control improvements, and partner with management on action plans. Build trusted stakeholder relationships and contribute to risk advisory and assurance activities across strategic, operational, technology, compliance, and financial risks. Occasional travel is required for ship-based audits and international team meetings.

Manage and improve enterprise Oracle and Microsoft SQL Server databases across shore and ship environments. Responsibilities include database security, compliance, performance tuning, capacity planning, patching, backups, replication, monitoring, vendor relationships, and incident resolution. The role serves as a senior escalation point, leads root cause investigations and technical improvements, supports ITIL change management, and provides technical guidance and mentoring to stakeholders and colleagues.

Manage the evolution of Costa’s B2B commercial platforms by gathering and prioritizing international business requirements, translating needs into functional solutions, coordinating IT teams and vendors, maintaining platform roadmaps, supporting partner API integrations, improving user experience, and coordinating testing, delivery, stakeholder alignment, and business adoption across digital transformation initiatives.

Provide SME support and administration for Oracle ERP (EBS R12), OBIEE, MarkView, and related finance apps. Troubleshoot issues, maintain configurations and hierarchies, support reporting and integrations, manage UAT and controls, ensure audit readiness, document processes, train users, and lead system enhancements and continuous improvement efforts with Finance and IT stakeholders.

Supports land-based casino partnerships across Carnival brands by managing contract administration, casino events, VIP group planning, marketing alliance programs, reservations communications, guest disputes, and sales-program procedures. Coordinates with marketing, reservations, finance, legal, technology, shipboard teams, and external casino partners. The role requires strong relationship marketing, organization, independent problem-solving, customer service, and cross-functional influence. It is remote with 25–50% travel, including likely shipboard and Miami headquarters travel.

Supports strategic initiatives by developing process documentation, playbooks, SOPs, project plans, timelines, trackers, governance materials, and reporting. Coordinates cross-functional stakeholders across shipboard and shoreside teams, manages day-to-day execution within defined guardrails, monitors risks and dependencies, and incorporates lessons learned into scalable processes. The role requires periodic ship travel, strong analytical and communication skills, senior stakeholder engagement, and the ability to deliver complex initiatives in a fast-paced, matrixed environment.

Leads an SRE and DevOps team supporting high-volume web applications, mobile backends, APIs, edge infrastructure, and cloud deployment pipelines. Establishes SLOs, SLIs, error budgets, observability, and reliability standards; manages 24/7 incident response, post-mortems, bot mitigation, DDoS defense, WAF rules, performance tuning, and infrastructure automation. Requires cross-functional leadership, operational governance, and resilience improvements for enterprise production systems.

Design, develop, deploy, and maintain production-grade AI and machine learning solutions for enterprise corporate functions. Build LLM applications, multi-agent systems, agentic workflows, RAG solutions, and automation using cloud AI platforms. Own the full AI solution lifecycle, influence architecture and engineering standards, apply MLOps and responsible AI practices, and collaborate with data, analytics, and business stakeholders.

Leads public relations and communications efforts through press release and executive content writing, media relations, newsroom management, crisis response, coverage tracking, media events, and journalist sailings. Produces visual PR materials, graphics, and short-form video content using Canva. Coordinates with internal stakeholders, executives, shipboard teams, consumers, travel partners, and media outlets to promote and protect Carnival Cruise Line’s reputation.

Oversee travel and entertainment expense programs, including employee inquiries, banking partnerships, expense reports, petty cash, purchasing cards, audits, disputed charges, receivables, invoices, and payments. Collaborate with internal departments and vendors to resolve issues, maintain document controls and compliance, support Accounts Payable leadership, and participate in special projects. The role requires overnight work aligned with Philippine Time.

Develops and manages Princess Cruises’ fleet-wide destination-focused enrichment program. Responsibilities include programming strategy, presenter recruitment and contracting, scheduling, talent management, shipboard playbooks, cross-functional coordination, guest experience measurement, competitive benchmarking, budgeting, vendor management, and continuous improvement. The role leads one shoreside employee and oversees enrichment talent across concurrent voyages and global itineraries. It is hybrid, with less than 25% travel and likely shipboard visits.

Conduct third-party due diligence screening, secure appropriate approvals and risk mitigations, support anti-bribery and compliance programs, maintain governance standards, and collaborate with internal teams to uphold regulatory expectations. The role requires experience with anti-bribery, compliance, regulatory frameworks, corporate governance, risk controls, and compliance systems or reporting tools. This is a full-time, 12-month fixed-term position with hybrid work.

The Senior Accountant manages month-end close activities, prepares journal entries and balance sheet reconciliations, produces internal reports, and supports annual operating plans and quarterly forecasts. The role also provides accounting support, performs ad hoc financial analysis, researches transactions, and conducts user acceptance testing for reports and system changes. Success requires strong analytical, organizational, communication, and accounting skills, with accurate and timely delivery across multiple corporate departments.

Manages Cunard’s South UK portfolio of retail, homeworker, and development travel-agent partners. Responsibilities include delivering account plans, resolving partner issues, coordinating marketing, training, promotions, and communications, monitoring performance, and providing commercial insights and recommendations. This field-based role requires regular UK travel, occasional overseas travel, ship visits, conferences, and partner events. The position is hybrid, with up to two days working from home, and includes a company car.

Leads IT compliance assessments, audits, monitoring, reporting, remediation, policy development, and third-party compliance management. Serves as the subject matter expert for SOX, PCI, GDPR, access controls, IAM, cybersecurity frameworks, and regulatory requirements. Advises executives, oversees junior analysts, develops risk mitigation strategies, supports continuous compliance automation, and delivers training and presentations to stakeholders. Requires extensive IT auditing and compliance experience plus CISA or CIA certification.

Leads a business analytics team supporting cruise revenue management and pricing decisions. Translates ambiguous business questions into analytical objectives, hypotheses, and actionable recommendations using large structured and unstructured datasets. Oversees A/B testing and causal analysis to optimize revenue, occupancy, and yield. Partners with senior revenue-management stakeholders, presents findings to executives, prioritizes projects, coaches analysts, and manages team performance and development.