Jobs at Holland America Group

Optimize pricing, inventory, and demand forecasting for assigned sailings to maximize net ticket revenue. Monitor bookings, competitive activity, and market trends; produce performance reports and dashboards; recommend data-driven pricing and inventory actions; partner with Sales, Marketing, and Deployment Planning; maintain data integrity and implement process improvements to support commercial strategy.

Own and execute the product strategy and roadmap for the website browse experience and AEM platform. Define requirements for pixeling, tagging, and client-side integrations to support analytics, consent management, and third-party technologies. Act as Product Owner for AEM, collaborate across UX, Engineering, Analytics, Marketing, and Merchandising, convert business objectives into epics and user stories, and ensure accurate website instrumentation and scalable integration patterns.

Senior Treasury Analyst manages global cash forecasting, liquidity, multi-currency wire payments, bank account administration, FX and money market trades, vessel cash funding, SOX/compliance tasks, and treasury process improvement and automation while supervising junior staff and coordinating with banks and internal stakeholders.

Lead enterprise CMS strategy, governance, and content operations to ensure scalable, compliant content delivery. Manage a platform team, define taxonomy and metadata standards, drive integrations and platform enhancements, oversee digital asset governance and accessibility, partner with product/engineering/marketing, and measure performance to improve efficiency and quality across digital channels.

Handle inbound sales and service calls from casino guests and travel partners, process new bookings and reservation changes, resolve escalations, apply promotions or waive fees, collaborate with internal teams to maximize revenue, participate in QA/coaching, perform call-backs and projects, and maintain high attendance and schedule adherence while delivering excellent guest service.

Design and govern hybrid application architectures spanning shipboard systems, shore data centers, and cloud (AWS preferred). Translate business needs into integration models, APIs/events/batch designs, and implementation roadmaps, ensuring availability, security, scalability, resilience, and cost efficiency while guiding delivery teams and enforcing architecture standards.

Act as the bridge between commercial stakeholders and IT to gather and prioritize business requirements, support evolution of B2B commercial platforms, coordinate partner integrations, contribute to UX improvements, and assist project planning, testing, and delivery for digital transformation initiatives.

Lead end-to-end operational and financial audits: plan and scope complex reviews, perform walkthroughs, testing, data analysis and benchmarking, identify issues/root causes, report findings to senior management, drive remediation and action plans, manage project budgets/milestones, support SOX 404 and forensic work, ensure IIA standards compliance.

Measure and optimize Consumer AI initiatives by developing KPI frameworks, analyzing cross-functional data, creating dashboards, running A/B tests and pilots, validating AI outputs, and producing executive insights to drive adoption and business value.

Lead commercial strategy and performance for the Alaska cruise and cruise tour portfolio. Drive pricing, demand-generation, product evolution, and cross-functional execution using data analysis, business cases, and stakeholder influence. Manage and develop a team of pricing professionals to meet revenue, occupancy, profitability, and guest satisfaction goals.

Perform onboard revenue analytics by analyzing multiple data sources, delivering actionable insights, supporting beta tests and AI/agentic tools, collaborating cross-functionally, documenting methodologies, and driving continuous improvement of analytics processes to optimize revenue.

Own and engineer the ServiceNow automation and AI platform: design and build scripted automation, AI agents (Now Assist/Autonomous Workforce), Dynatrace-ServiceNow integrations, CMDB governance, REST APIs, and executive reporting to drive proactive, autonomous ITSM across fleet and shoreside environments.

Process and reconcile bi-weekly timecards for contact center and guest care staff using KRONOS/ALVARIA. Review and update time entries, handle time-off and downtime forms, calculate accruals, support audits, coordinate with Payroll and HR teams, and approve timecards for payroll.

Use data analytics and machine learning to optimize onboard revenue and guest experience. Analyze complex datasets, build predictive models and recommendation systems, maintain data quality and automated pipelines, create dashboards and reports, and collaborate across revenue management, operations, marketing, finance, and IT to drive data-driven decisions and revenue growth.

Senior Financial Analyst in Corporate FP&A responsible for financial planning and analysis activities including forecasting, budgeting, variance analysis, reporting, and partnering with business stakeholders to support decision-making.

Lead preparation, review and filing of external financial reports (10-K, 10-Q, 8-K); manage reporting calendar and senior accountants; ensure U.S. GAAP and SEC compliance; coordinate with cross-functional teams and external auditors; drive process improvements, automation and AI-enabled reporting solutions.

Owns CRM and sales systems (Oracle Sales Cloud, Salesforce Marketing Cloud) supporting trade sales growth and partner NPS. Drives product roadmaps, UAT, vendor relationships, IT integration, documentation, user training, and budget/invoice tracking. Acts as liaison with Carnival IT and key vendors to prioritize development, ensure adoption, and validate reporting. In-office position based in Miami/Ft. Lauderdale with minimal travel.

Make outbound calls and send emails to warm leads to sell cruises, manage a book of business, meet daily/monthly sales targets, build long-term guest relationships, and use CRM and phone systems while working remotely.

Manage a portfolio of travel agency accounts to drive sales growth through outbound outreach, onboarding, product training, and digital engagement. Oversee B2B channels and community comment management, create customized content and sales approaches, act as industry SME, collaborate cross-functionally, and meet sales and performance targets.

Support the full contract lifecycle for Global Sourcing: draft, review, negotiate, route for approvals, execute, and manage contract repository and reporting. Collaborate with vendors and internal stakeholders (legal, compliance, tax, risk, data privacy, supply chain) to ensure compliance, resolve issues, and provide contract status reporting to support category spend strategies.