Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking an Analyst, Digital Analytics & Insight to bring fresh insights and expertise to our Commerce team.
Role Overview
Joining our Digital Insight and Analytics team, you'll deliver data-driven insights and performance reporting across web and app. Your work will shape decisions in Digital, Product, UX and the wider business.
This pivotal role will involve:
Building reports in Adobe Analytics, CJA and Quantum Metric that combine behavioural data with commercial performance across web and app
Evaluating and reporting on new features, app releases and A/B tests to measure their impact on digital performance
Working with MarTech on data layer and SDK tracking quality, and finding and fixing data integrity issues on our reporting platforms
Presenting insights to e-Commerce, Product, UX, Content, Marketing and CRM, and using AI tools to speed up routine reporting
This role is positioned at CUK09 level within our organization and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.
What You'll Bring
Your unique background and skills are what will make you stand out. We're looking for:
Digital analytics experience using Quantum Metric, Google Analytics, Adobe Analytics and/or Customer Journey Analytics
App and mobile analytics experience with tools such as Firebase, GA4 for app, AppsFlyer or Adjust
Hands-on experience with tagging, data layers and mobile SDK event schema design, plus working knowledge of SQL (ideally Snowflake)
Experience designing, running or evaluating A/B and multivariate tests, and building dashboards, segments and custom metrics
About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:
Curiosity and analytical thinking to find trends and anomalies, and to turn data into clear, actionable insight
The confidence to take a problem from data to recommendation, and to own it from start to finish
Strong communication skills to share insight with stakeholders and encourage insight-led change
A collaborative, always-improving approach and a commitment to continuous professional development
Application Guidance
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about our guests' experience and looking for an opportunity to grow, we'd love to hear from you.
Why Join Us?
Working with us means more than just a role in the commerce sector. It's about being part of a team that values well-being and personal growth.
Read our employee experience guide to learn more about life as a Carnival UK colleague here.
Here's what we offer:
Employee Discounted Cruising plus Friends and Family offers
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Employee Assistance and Wellbeing programmes
Company paid Health Cash Plan and health assessment
In-house Occupational Health help and access to digital GP
Life Assurance
Parental and adoption leave
Employee Shares Plan
Electric Car and Cycle to Work schemes
Onsite restaurant offering range of healthy cooked and grab and go meals
Discounted retail and leisure via discounts portal
Contributory Defined Contribution Pension scheme
A friendly welcome with help settling in
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don't miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
Recruitment Journey
For more information on your recruitment journey, please visit our Candidate Journey Map
#LI-Hybrid
#CUK
#Job Functions: Research; Information Technology; Marketing
Skills Required
- Experience analysing and interpreting data to support business decision-making
- Ability to derive meaningful insights and recommendations from diverse and complex data sources
- Working knowledge of analytical programming tools such as Python and/or R
- Experience producing reports, dashboards and performance analysis for business stakeholders
- Strong attention to detail and ability to manage data accurately and maintain robust documentation
- Excellent communication skills and ability to present technical findings clearly to varied audiences
Holland America Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Holland America Group and has not been reviewed or approved by Holland America Group.
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Wellbeing & Lifestyle Benefits — Travel privileges, cruise discounts, and company-paid travel stand out as distinctive perks that add meaningful value, especially for those who enjoy cruising and international work. Paid training, tuition assistance, and development support further strengthen the overall package for many shoreside roles.
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Healthcare Strength — Health coverage is presented as part of a solid, comprehensive package for eligible full-time employees, with onboard medical care available for shipboard staff. Despite role-based variations, healthcare benefits remain a core component of total rewards.
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Retirement Support — A 401(k) plan and, in some roles, an employee stock-purchase plan provide structured retirement savings opportunities. These programs contribute to a competitive offering for eligible shoreside employees.
Holland America Group Insights
What We Do
Holland America Group is a cruise operator serving brands including Princess Cruises, Holland America Line, Seabourn, and P&O Australia. Its flagship, Holland America Line, has been a leader in cruising for over 150 years, providing more than 500 annual sailings across seven continents. The group is committed to creating once-in-a-lifetime experiences through excellence in service and exploration of exotic destinations worldwide.
