Senior Manager, Business Change

Posted Yesterday
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Southampton, Hampshire, England, GBR
Hybrid
Senior level
Transportation • Travel • Hospitality
The Role
Leads enterprise-wide business change across Carnival UK’s transformation portfolio. Owns change strategy, governance, impact assessment, readiness reporting, risk management, sequencing, and stakeholder insight. Coaches change champions, embeds consistent change practices, manages cumulative change saturation and dependencies, and assures delivery quality across complex programmes. The role is hybrid, permanent, and focused on improving organisational change maturity and transformation outcomes.
Summary Generated by Built In

In our pursuit of excellence within our finance department here at Carnival UK, we're seeking individuals who bring a wealth of business change knowledge and qualifications to the table for our Senior Manager, Business Change position. At our core, we believe in the strength of a diverse and skilled team to drive our business forward. Your skills and qualifications are valuable to us.

Role Overview

Working across Carnival UK’s business and technology-enabled transformation portfolio, your role is to increase the enterprise change maturity to ensure change lands well and maximises return on investment. You will own the enterprise-wide view of change, ensuring its cumulative impact is understood, coordinated and deliverable.

Key accountabilities include:

  • Define and govern the enterprise business change strategy and framework, setting portfolio-level principles, priorities and standards.

  • Mentor and coach change champions providing change management guidance, principles and objectives 

  • Maintain a forward-looking view of cumulative change impacts across teams and enterprise, identifying saturation, collisions and capacity constraints.

  • Provide decision-ready insight on change risks, dependencies, readiness constraints and business impacts to support senior governance forums.

  • Support change impact, readiness reporting and communications strategy across the business

  • Collaborate with key change delivery roles across the enterprise to ensure effective change management is embedded in programme delivery

  • Assure the coherence and quality of change planning while building organisational capability, standards and consistent ways of working. 

Position Requirements

Our ideal candidates are those who possess not only the technical skills required for business change but also a passion for transformation and a keen eye for detail. Your academic background and professional certifications will be the foundation of your role within our team.

Required Qualifications and Skills:

  • Proven track record leading business change teams across large scale, enterprise-wide complex transformations and digital adoptions in a matrix organisation

  • Significant experience architecting the change strategy and leading business change across multiple projects or programmes, with accountability at portfolio, domain or enterprise level.

  • Demonstrable experience managing cumulative change load, saturation and collision risk and advising senior stakeholders on sequencing and trade-offs.

  • Professional experience in business, organisational change, transformation, HR, operations or a related discipline.

  • Formal change, programme or portfolio management training, such as Prosci, APM, PMI, MSP or Agile change in complex environments.

About You

You are someone who thrives in a collaborative environment yet is capable of working independently with a high degree of accuracy and accountability. Your qualifications are just the start; we're looking for team members who are eager to learn, grow, and contribute to our collective success.

  • Personal Qualities:

  • A strategic communicator who can translate complex change landscapes into clear, decision-ready insight.

  • A credible and constructive influencer who can challenge senior stakeholders and navigate competing priorities.

  • An analytical, evidence-led decision-maker who balances colleague capacity, delivery quality, business performance and risk.

  • An inclusive collaborator who coaches change leads and champions a coherent colleague experience of transformation.

Why Join Us?

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis, with hybrid working including up to two days from home.

Read our employee experience guide to learn more about life as a Carnival UK colleague here.

We offer a dynamic and inclusive workplace where your work makes a real impact. Beyond competitive salaries and benefits, here’s what we offer:

  • Employee Discounted Cruising plus Friends and Family offers

  • Annual bonus

  • A friendly welcome with help settling in

  • Regular office events including live entertainment, lifestyle events and charity partner fundraisers

  • Extensive learning and development opportunities

  • Minimum 25 days leave, bank holiday allowance and holiday trading scheme

  • Employee-led networks

  • Employee Assistance and Wellbeing programmes

  • Recognition scheme with prizes and awards

  • Contributory Defined Contribution Pension scheme

  • Company paid private medical and dental insurance and health assessment

  • In-house Occupational Health help and access to digital GP

  • Life Assurance

  • Parental and adoption leave

  • Employee Shares Plan

  • Electric Car and Cycle to Work schemes

  • Onsite restaurant offering range of healthy cooked and grab and go meals

  • Discounted retail and leisure via discounts portal

Application Note

Given the opportunities we provide, we encourage prompt applications. We are committed to finding the right blend of talent and passion, and our recruitment process may close earlier than advertised for roles with high applicant volumes.

Don't miss this chance to leverage your qualifications in a role where you can truly shine. Apply today and let’s explore how your skills and ambitions align with our opportunities!

Recruitment Journey

For more information on your recruitment journey, please visit our Candidate Journey Map.

#LI-Hybrid 

#CUK 

#Job Functions: Consulting; Strategy / Planning; 

Skills Required

  • Proven experience leading business change teams across large-scale, enterprise-wide transformations and digital adoptions in a matrix organisation
  • Significant experience architecting change strategy and leading business change across multiple projects or programmes at portfolio, domain, or enterprise level
  • Demonstrable experience managing cumulative change load, saturation, collision risk, sequencing, and trade-offs with senior stakeholders
  • Professional experience in business, organisational change, transformation, HR, operations, or a related discipline
  • Formal change, programme, or portfolio management training, such as Prosci, APM, PMI, MSP, or Agile change training

Holland America Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Holland America Group and has not been reviewed or approved by Holland America Group.

  • Wellbeing & Lifestyle Benefits — Travel privileges, cruise discounts, and company-paid travel stand out as distinctive perks that add meaningful value, especially for those who enjoy cruising and international work. Paid training, tuition assistance, and development support further strengthen the overall package for many shoreside roles.
  • Healthcare Strength — Health coverage is presented as part of a solid, comprehensive package for eligible full-time employees, with onboard medical care available for shipboard staff. Despite role-based variations, healthcare benefits remain a core component of total rewards.
  • Retirement Support — A 401(k) plan and, in some roles, an employee stock-purchase plan provide structured retirement savings opportunities. These programs contribute to a competitive offering for eligible shoreside employees.

Holland America Group Insights

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The Company
HQ: Seattle, WA
8,898 Employees
Year Founded: 1873

What We Do

Holland America Group is a cruise operator serving brands including Princess Cruises, Holland America Line, Seabourn, and P&O Australia. Its flagship, Holland America Line, has been a leader in cruising for over 150 years, providing more than 500 annual sailings across seven continents. The group is committed to creating once-in-a-lifetime experiences through excellence in service and exploration of exotic destinations worldwide.

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