Training Lead, Revenue Management

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. 

The Revenue Management Training Lead is responsible for creating and maintain training material for Revenue Management. This role involves working with Revenue Management Subject Matter Experts (SMEs) to gather and document best practices, design training modules and build onboarding plans for new analysts.  The Training Lead will work closely with Associate Vice Presidents, Directors, Managers and Analysts in Revenue Management. At times, the role will also work with Data Scientists and need to build material to explain highly complex

Here’s a summary of what Princess is looking for in a Revenue Management Training Lead. Is this you? 

Responsibilities: 

• Training Content Development & Maintenance: Create, organize, and maintain clear, accurate revenue management training materials, including presentations, job aids, reference guides, and other learning resources. Keep content current as processes, tools, and business practices evolve.

• Subject Matter Expert Partnership: Collaborate with revenue management leaders and subject matter experts to identify, validate, and document best practices. Translate their expertise into consistent, practical training content that meets the needs of analysts and the broader revenue management organization.

• Training Programs & Analyst Onboarding: Design structured training modules and onboarding plans for new revenue management analysts. Coordinate learning activities, assess understanding and effectiveness, gather feedback, and continuously improve the training experience.

• Complex Concept Translation & Delivery Support: Partner with revenue management and Data Science teams to convert complex analytical methods, pricing concepts, and models into easy-to-understand business language. Build polished materials that can be delivered effectively by this role or other presenters.

Knowledge & Skills:

• Scope: This role leads the development and ongoing maintenance of training materials for the Revenue Management organization. It partners with VPs, AVPs, directors, managers, analysts, and subject matter experts to document best practices, create structured learning content, and develop onboarding plans for new analysts. The role may also collaborate with Data Science teams to translate complex models and analytical concepts into practical guidance for business users.

• Problem Solving: This role must turn complex, evolving revenue management processes and technical concepts into clear, accurate, and easy-to-understand learning materials. It will reconcile input from multiple stakeholders, identify gaps or inconsistencies in existing documentation, determine the appropriate level of detail for different audiences, and select the most effective format for each learning need. The role will use learner feedback and business changes to continuously improve training content and delivery.

• Impact: The quality and consistency of this role’s work directly affect how quickly analysts become proficient and how effectively Revenue Management teams apply processes, tools, analytical insights, and pricing strategies. Strong training materials and onboarding programs will improve knowledge retention, reduce reliance on informal instruction, support consistent decision-making, and strengthen organizational capability across Revenue Management.

• Leadership: This role leads through expertise, influence, and collaboration rather than direct people management. It is responsible for establishing training standards, coordinating contributions from subject matter experts, managing content-development priorities, and promoting continuous learning across the organization. The role must communicate confidently with senior leaders, facilitate alignment among stakeholders, and support presenters and learners with clear guidance and coaching.

Essential/Minimum Qualifications: 

• Bachelor's degree from an accredited institution in Data Science, Analytics, Statistics, Mathematics, Economics, Computer Science, Business or a closely related quantitative field.

Essential experience required:

• At least 7 years of progressively responsible experience educating in quantitative fields (e.g., business analytics, data science, business intelligence, revenue management, pricing analytics).

• Demonstrated experience teaching complex concepts to business analysts.

• Experience in cruise or other travel / hospitality industry preferred.              

Travel: Less than 25% non-shipboard travel likely

Work Conditions: 

Physical Demands:.

** This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Princess office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. 

Princess provides comprehensive and innovative benefits to meet your needs, including:

What You Can Expect  

• Cruise and Travel Privileges for You and Your Family 
• Health Benefits 
• 401(k)  
• Employee Stock Purchase Plan  
• Training & Professional Development 
• Tuition & Professional Certification Reimbursement 
• Rewards & Incentives  

Our Culture… Stronger Together 

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information 

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA) 

Princess will provide reasonable accommodation with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact [email protected]. 

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