Jobs at Holafly

Lead BI work translating business needs into scalable data products and dashboards, mentor non-technical stakeholders, collaborate with Data team to ensure data quality, uncover growth opportunities through analysis, and prioritise high-impact analytical projects to support global scaling.

Build and architect scalable, high-performance React web interfaces focused on SEO and accessibility. Evolve design systems and component libraries, integrate with APIs/microservices, implement automated testing and deployment, optimize performance, and mentor peers while collaborating with stakeholders to deliver production-ready booking experiences.

Own new business development and enterprise sales for Holafly in North America (US and Mexico). Build pipeline, engage C-suite stakeholders, lead negotiations and contracts, forecast performance, and position eSIM solutions across target industries.

Lead global pricing strategy and systems for Holafly across 200+ destinations. Build pricing frameworks, run experiments and elasticity analyses, standardize data-driven decision processes, deploy automated pricing infrastructure, collaborate cross-functionally, manage agencies, and hire and mentor a high-performing pricing team to drive revenue and profitability.

Build and maintain Looker/BigQuery dashboards, perform deep-dive analyses on CX and operations metrics (NPS, contact rates, agent performance), quantify business cases for improvements, develop automations and tools, ensure data governance with Data Engineering, and present actionable insights to non-technical stakeholders.

Partner with Marketing and Product leaders to build budgets, forecasts, and ROI analyses; create financial models for new features/expansions; translate monthly results into strategic insights; identify risks and bottlenecks; and streamline reporting to support global scaling.

Own pricing strategy execution and analysis: validate metrics, run and analyze pricing experiments, monitor price accuracy and FX, identify underperforming markets, and recommend data-driven pricing actions to optimize revenue and margins.

Lead Holafly's global tax strategy, design transfer pricing and cross-border documentation, advise executives on tax impacts of market entries and reorganizations, manage external advisors and filings, optimize corporate structure, monitor OECD/Pillar Two developments, and communicate tax risk and cash tax drivers to leadership.

Lead strategic, mixed-method UX research to inform product strategy and global growth. Run end-to-end studies, synthesize qualitative and quantitative data, influence roadmap, facilitate workshops, and optimize research operations to deliver actionable insights.

Lead end-to-end strategic CX and operations transformation projects: diagnose with data, build business cases, orchestrate cross-functional delivery, apply AI, and communicate results to leadership to drive measurable impact.

Own QA strategy within Agile squads by defining acceptance criteria, building and maintaining automated test frameworks (Cypress for web, Maestro for mobile), integrating regression suites into CI/CD, performing API and database validation, mentoring junior testers, and driving continuous QA tooling and process improvements.

Lead executive communications and thought leadership: define C-suite tone, secure Tier-1 media interviews, ghostwrite LinkedIn posts, keynotes and op-eds, manage the corporate blog and content calendar, secure international speaking engagements, and train internal brand ambassadors.

Manage legal ops workflows to ensure fast responses via Jira, coordinate global regulatory filings, handle end-to-end signatures in DocuSign, maintain document repositories, and track lease and corporate documentation while liaising between Spanish-speaking teams and global partners.

Design, build, and optimize scalable Python/Django microservices and high-performance REST APIs. Implement unit testing (Pytest), eliminate technical debt, resolve performance bottlenecks, and collaborate with Product and QA to deliver resilient systems. Act as a software architect focused on operations, automation, and best practices to support millions of users.

Manage Medellín HR operations and employee experience, including end-to-end onboarding, vendor and facilities management, benefits support, event logistics, coordination for visiting team members, PTO tracking, certificate issuance, and payroll inputs to maintain compliance and a positive workplace.

Provide multilingual customer support via chat, email, video calls and social media; troubleshoot eSIM activation and orders; process refunds and requests; maintain interaction records; meet satisfaction and first-contact resolution targets; participate in ongoing training and collaborate with internal teams to improve workflows.

Manage end-to-end global SEM strategy across Google Ads and Microsoft Ads. Own account structure, bidding automation (tCPA/tROAS), conversion tracking, attribution modelling, and full-funnel analytics. Localise campaigns in English and Spanish, optimise international budgets, and execute cross-platform tactics to drive high-quality conversions throughout travel planning journeys.

Lead design and scaling of Holafly's data architecture and pipelines, enforce CI/CD and data security, select cloud technologies (GCP), mentor data engineering teams, and partner with cross-functional leaders to deliver reliable, real-time analytics and ML support.

Manage and grow affiliate partnerships for US and Canada markets: recruit partners, negotiate commercial terms, oversee technical integrations and optimizations, monitor performance and fraud, ensure compliance, and execute localized, data-driven campaigns to drive revenue.