Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.
We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.
The RoleAs a Data Analyst, you will be the analytical engine driving our Operations, CX, or QA pillars. Your mission is to move beyond "tracking" by using SQL and Looker to build the business cases that dictate our global strategy and operational efficiency.
Key Responsibilities- Architect Scalable Dashboards: Design and maintain automated Looker/BigQuery dashboards that provide a "single source of truth" for team performance and customer health.
- Drive Strategic Insights: Perform deep-dive analyses on NPS, contact rates, agent performance to name a few to identify the "why" behind the numbers.
- Build Business Cases: Quantify the impact of potential CX or Ops improvements to help leadership prioritize high-ROI initiatives.
- Optimize & build tools: Develop automations, tools and scripts to improve processes and increase the team’s bandwidth.
- Data Governance: Partner with the Data Engineering team to ensure data integrity and define clear, consistent metrics across all departments.
- Translate Complexity: Present technical findings as actionable narratives for non-technical stakeholders to ensure data-driven decision-making.
- 3+ years of experience in Data Analysis, specifically within Operations, CX, or high-growth B2B/B2C tech.
- Expert SQL Proficiency: Ability to write complex, performant queries in Google BigQuery without supervision.
- Data Visualization Master: Proven track record of building sophisticated, user-friendly models in Looker (LookML knowledge is a major plus).
- Strategic Mindset: Experience building business cases and using data to influence product or operational roadmaps.
- Professional English: Strong communication skills to explain "the story behind the data" to a global, remote team.
- Experience with Python or R for predictive modeling or advanced statistical analysis.
- Previous experience in the Travel-Tech or Telecommunications industry.
- Knowledge of Zendesk/Intercom data schemas.
- 100% Remote-First culture with flexible schedules to support true work-life balance.
- A seat at the table in a fast-paced scale-up where your insights directly impact 1M+ users.
- Opportunities for continuous learning and professional development in a data-driven environment.
Skills Required
- 3+ years of experience in Data Analysis within Operations, CX, or high-growth B2B/B2C tech
- Expert SQL proficiency with ability to write complex, performant queries in Google BigQuery
- Proven experience building dashboards and models in Looker
- Experience building business cases and using data to influence product or operational roadmaps
- Strong professional English communication to present technical findings to global stakeholders
- LookML knowledge
- Experience with Python or R for predictive modeling or advanced analysis
- Previous experience in Travel-Tech or Telecommunications
- Knowledge of Zendesk or Intercom data schemas
What We Do
During a trip to Thailand, Pedro and Lidia, the founders of Holafly, experienced the frustration of not having an internet connection. Inspired by their own experiences, they came up with a simple but brilliant idea: why not allow travellers to buy data plans for any destination from their home country? Our passion for providing easy and convenient connectivity to travelers around the world drives everything we do. We love our work and we do it with pride. Stay connected wherever you go.
