Jobs at Hiscox

Plans, designs, executes, and reports software testing for squad and project changes. Responsibilities include defining acceptance criteria, functional and regression testing, defect management, maintaining test evidence, assessing quality risks, supporting releases, participating in Agile ceremonies, and contributing to testing standards and continuous improvement. The role also involves developing expertise in testing tools, techniques, automation, business processes, and quality engineering.

Develops end-to-end data solutions, including exploratory analysis, experimentation, predictive and prescriptive modeling, machine learning, and generative AI applications. Partners with business, product, and technical teams to solve complex insurance challenges, communicate insights, and support data-driven decisions. The role also involves validating AI-assisted work, applying statistical methods, and following engineering practices such as version control, testing, code review, and reproducible development.

Sell business insurance to SME customers through inbound calls, outbound callbacks, email, and webchat. Understand customer needs, recommend suitable products, identify cross-sell and upsell opportunities, resolve queries, and meet sales, quality, and satisfaction targets. Build expertise in insurance products and internal systems through nine weeks of training while collaborating with contact-center teams.

Sell commercial insurance to SME customers through inbound calls, outbound callbacks, email, and webchat. Identify customer needs, recommend suitable products, cross-sell and up-sell, resolve queries, meet individual targets, and balance sales performance with service quality. The role includes comprehensive product and systems training, teamwork, and performance reviews. After becoming fully trained, employees may work from home up to two days weekly.

Develop and maintain enterprise data warehouse and ETL/ELT solutions across GCP and on-premise SQL Server platforms. Translate business requirements into scalable, end-to-end data solutions, applying data modeling and warehouse best practices. Support code and configuration management, CI/CD pipelines, Agile delivery, and automated deployments. Collaborate with stakeholders, contribute to architecture decisions, and potentially mentor junior team members.

Owns product vision, strategy, roadmap, and backlog for a designated value stream. Translates customer and stakeholder needs into prioritized initiatives, user stories, and acceptance criteria; collaborates with business and technical teams to deliver measurable value. Manages priorities, incidents, dependencies, customer feedback, and product performance while promoting agile practices, continuous improvement, and stakeholder alignment. Also supports coaching and development of team members.

Develop and deliver marketing and communications activity across digital, print, email, social media, website, internal communications, media relations, and events. Manage the Hiscox London Market website, email campaigns, reporting, stakeholder relationships, supplier coordination, brand consistency, and Broker Academy programmes. Create engaging content and marketing materials, support integrated campaigns, manage budgets, and help business leaders and underwriters achieve measurable marketing objectives.

Design, develop, support, and continuously improve Dynamics 365 and Power Platform solutions. Translate business requirements into scalable architectures, lead technical delivery, review solutions, mentor colleagues, troubleshoot complex issues, and manage platform health, security, releases, and lifecycle activities. Contribute to source control, CI/CD, DevOps, governance, integration, automation, technical standards, and roadmap planning while collaborating with business and technical stakeholders.

Own the roadmap, backlog, and outcomes for foundational data platforms, curated data layers, and BAU feeds. Partner with engineering, architecture, delivery, and business stakeholders to define requirements, prioritize changes, evolve data models, investigate quality issues with SQL, manage incidents, and maintain governance, reliability, and service levels. Drive AI and automation adoption across data product workflows while balancing modernization, technical debt reduction, and steady-state operations.

Own the vision, roadmap, backlog, and outcomes for data products delivered by data science, AI engineering, and intelligent automation teams. Translate business problems into AI and automation initiatives, prioritize investments, evaluate emerging technologies, and lead pilots through production. Partner with stakeholders and agile delivery teams, validate data and model performance using SQL, ensure responsible governance and scalability, and communicate outcomes to technical and executive audiences.

Leads moderately complex global people change initiatives and workforce planning, translating business strategy into actionable plans. Manages change workstreams, workforce movement forecasting, design authority forums, stakeholder engagement, risk mitigation, governance, and smooth organizational transitions. Provides specialist recommendations, drives continuous process improvement, represents the People function in cross-functional meetings, and mentors less experienced colleagues while ensuring initiatives align with strategic objectives, timelines, budgets, and quality standards.

Leads People Experience initiatives that improve employee and manager experience, operational effectiveness, engagement, and adoption. Shapes employee value proposition strategy, supports People programmes and M&A change, oversees the People technology roadmap, and identifies opportunities for AI, automation, process improvement, and self-service. Partners with senior People, business, technology, and programme stakeholders to resolve complex issues, influence decisions, and deliver strategic cross-functional outcomes.

Supports Luxembourg and European regulatory, statutory, and financial reporting for an international insurer. Responsibilities include preparing filings, maintaining accounting ledgers and reconciliations, analyzing financial data, supporting controls and governance, responding to audit and regulator requests, and improving reporting processes and data quality. The role collaborates with finance, risk, capital, operational, regulatory, audit, and external service-provider stakeholders across multiple countries.

Lead end-to-end category strategy, sourcing and commercial governance for Legal Services and Group Insurance. Drive cost optimisation, demand management, supplier performance, contract compliance, and embed Hiscox Marketplace and procurement best practices across regions.

The Systems Analyst develops technology solutions to meet business needs, improves user experience, and ensures effective integration and automation throughout the delivery process.

Analyze broker performance, market intelligence, relationship activity, and commercial opportunities for Hiscox’s global broker relationships. Coordinate plans, meetings, decisions, and follow-through across business units. Prepare executive briefings, dashboards, governance materials, and narrative updates while developing broker intelligence capabilities, workflows, and scalable reporting processes. The role requires turning fragmented information into decision-ready insights, maintaining opportunity visibility, and improving collaboration among distribution, underwriting, data, technology, and leadership teams.

Leads the enterprise process excellence strategy, roadmap, governance, methodology, tooling, and capability development. Identifies and prioritizes opportunities to simplify, standardize, automate, and improve critical processes. Oversees performance and KPIs, leads selected improvement programs, evaluates automation technologies, coaches teams, and drives continuous improvement across a complex international insurance organization.

Lead change management activities for Finance Transformation initiatives, including stakeholder mapping, impact assessments, communications, training needs, readiness planning, adoption tracking, and resistance management. The role partners with Finance leaders, project teams, programme leads, process owners, and subject matter experts to ensure new processes, technologies, and ways of working are successfully adopted and sustained.

Supports workforce planning and service optimization across front- and back-office operations. Responsibilities include mid-term planning, scheduling, forecasting supply and demand, analyzing performance trends, administering workforce management schedules, supporting real-time planning, assessing business impacts, and maintaining governance and best-practice frameworks. The role collaborates with service delivery teams and stakeholders to meet service KPIs, optimize workforce utilization, and support customer experience.

The Principal Quality Engineer will lead automation efforts and testing strategies, ensuring quality integration throughout the software development lifecycle using advanced automation tools.