AVP, Team Manager MPL

The AVP, Team Manager - MPL is a first line manager responsible for assisting in the delivery of team objectives by developing, managing, and motivating engaged, high-performance claims professionals. This person combines excellent technical claims handling, people management, and leadership skills. AVP’s provide managerial support, guidance and mentorship to their assigned team. This person also:

• Drives employee engagement, adjuster development, and team performance and growth
• Drives Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file audits
• Reviews coverage analyses drafted by team, including denials
• Drives litigation management behaviors within assigned team
• Identifies and provides solutions for key issues and trends to senior claims management
• Allocates new incoming claims, reopened claims, and claims that may need to transfer due to severity
• Acts as the escalation point for customer and broker complaints
• Assists VP in preparing and presenting reserve analysis and claims trends
• Takes an active role in the Claims/UW/Actuarial feedback loop
• Plays an active role in recruitment and on-boarding

Person specification:

The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.

• 10+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
•  5+ years of Professional Liability claims experience. Miscellaneous Professional Liability is a must.
•  4+ years of Claims management experience
•  Leadership and people management skills
•  Expert knowledge of claims handling practices to include: coverage analysis, litigation management and negotiation
•  Excellent analytical, critical thinking, verbal and written communication skills
•  Strong rapport-building and relationship effectiveness skills

Additional Factors Considered:

• Subject matter expertise
• Demonstrated efforts to advance product innovation, improve claims processes and/or develop a greater understanding of other aspects of the business by training, interactions with external/internal shareholders or other relevant projects
• Technical leader with ability to respond to challenges that may arise when asked by direct reports or others inside and outside of the organization

What we offer

• 401(k) with competitive company matching 
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short- term disability and long-term disability coverage 
• 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days 
• Paid parental leave 
• 4-week paid sabbatical after every 5 years of service 
• Financial Adoption Assistance and Medical Travel Reimbursement Programs 
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program 
• Company paid subscription to Headspace to support employees’ mental health and wellbeing 
• 2023 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program 
• Dynamic, creative and values-driven culture 
• Modern and open office spaces, complimentary drinks 
• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation 

Salary Overview
$150,000 - $170,000