Jobs at Helpware

The PCloud Technical Support Engineer (L2) ensures security and availability for Privilege Cloud, troubleshooting components and managing privileged credentials.

Provide L2 technical support for CyberArk Privilege Cloud (PAM-as-a-Service): troubleshoot Vault, Web Portal, Password and Session Managers; analyze logs and packets; manage privileged credentials across Windows, Linux, and databases; advise IT on vaulting best practices; collaborate with engineering and global support on SaaS patches.

Provide on-site customer support in Guadalajara for patients managing prescriptions: answer calls, emails, and texts; review orders and insurance coverage; coordinate with pharmacies and internal teams; troubleshoot delivery and refill issues; guide patients through the platform; and handle difficult conversations with empathy.

The Spanish Customer Support Representative provides exceptional customer service via phone, email, and social media, resolving inquiries and issues related to ticket purchases and sales, while maintaining performance metrics.

The role involves providing customer support via various channels, handling complaints, and maintaining customer interaction records while using CRM systems.

The HR People Partner will manage the full cycle of people management, enhance team experiences, and improve work relationships while supporting HR initiatives.

Support end-to-end recruitment and onboarding: source and screen candidates, coordinate interviews and pre-employment steps, maintain candidate records and trackers, communicate with stakeholders, assist at hiring events, and provide administrative support for recruiters and HR projects.

Provide administrative and workforce support including time & attendance management, scheduling, access and IT ticket coordination, payroll and performance reporting assistance, communication of updates, handling escalations, and cross-functional coordination to ensure smooth account operations.

Provide administrative and operational support including time and attendance management, scheduling, access and IT request handling, performance reporting, payroll validation, internal communications, escalation follow-up, and ad hoc coordination to ensure smooth team operations for the Vinted account.

The Senior Sales Development Representative will lead outbound sales efforts targeting mid-market and enterprise accounts, generating pipeline through multi-channel outreach and qualification of decision-makers while collaborating with various teams for optimal campaign effectiveness.

The Sales Development Representative will conduct outbound calls, manage leads, qualify prospects, and assist in scheduling meetings for Account Executives while meeting sales targets.

The Junior People Partner will support the employee lifecycle, maintain HR documentation, assist with HR processes, provide first-level support, and contribute to internal communication and employee engagement initiatives.

Lead the global strategy and optimization for BambooHR, managing configurations, integrations, data accuracy, compliance, and mentoring regional HRIS administrators.

Develop Java-based solutions for transforming legacy COBOL applications, focusing on backend systems, following specifications and best coding practices.

Answer patient calls, schedule appointments across locations, triage and respond to questions, enter patient demographics into EHR, assist with referrals, and provide excellent patient service.

The Customer Support Representative will address customer inquiries, resolve complaints, and maintain communication across various channels, ensuring excellent customer experience.

The Customer Support Representative serves as the first contact for customers, providing support through various channels, managing complaints, and entering data into CRM tools.

The Technical Support Specialist L2 handles escalated technical issues, implements automation scripts, and collaborates with a network analyst for effective IT support.

The Recruitment Lead will manage and scale hiring operations, focusing on BPO recruitment and overseeing a team of recruiters across Europe, driving performance and strategy.

The Customer Support Representative will handle customer inquiries, provide exceptional service, and maintain performance metrics in a fast-paced environment.