Jobs at Helpware

The role involves providing customer support via various channels, handling complaints, and maintaining customer interaction records while using CRM systems.

The Junior People Partner will support the employee lifecycle, maintain HR documentation, assist with HR processes, provide first-level support, and contribute to internal communication and employee engagement initiatives.

Answer patient calls, schedule appointments across locations, triage and respond to questions, enter patient demographics into EHR, assist with referrals, and provide excellent patient service.

The Technical Support Specialist L2 handles escalated technical issues, implements automation scripts, and collaborates with a network analyst for effective IT support.

The Customer Support Representative serves as the first contact for customers, providing support through various channels, managing complaints, and entering data into CRM tools.

Develop Java-based solutions for transforming legacy COBOL applications, focusing on backend systems, following specifications and best coding practices.

The Customer Support Representative will address customer inquiries, resolve complaints, and maintain communication across various channels, ensuring excellent customer experience.

Provide L2 technical support for CyberArk Privilege Cloud (PAM-as-a-Service): troubleshoot Vault, Web Portal, Password and Session Managers; analyze logs and packets; manage privileged credentials across Windows, Linux, and databases; advise IT on vaulting best practices; collaborate with engineering and global support on SaaS patches.

Provide empathetic, accurate customer support via phone, email, chat and online channels. Resolve product questions, orders, returns, and account issues while following healthcare compliance. Maintain records, escalate complex cases, support order fulfillment, meet KPIs, and stay updated on product and process changes.

Lead the global strategy and optimization for BambooHR, managing configurations, integrations, data accuracy, compliance, and mentoring regional HRIS administrators.

The Customer Support Representative will provide assistance to customers, handle inquiries and complaints, maintain records, and ensure prompt resolution of issues.

Provide frontline email and chat support for customers: answer inquiries, resolve issues, follow SOPs and language guidelines, document interactions, navigate multiple tools, escalate complex cases, and maintain brand-aligned communication on flexible schedules.