Jobs at Helpware

Analyze subscription customer behavior, lifecycle metrics, retention, churn, and growth opportunities. Define KPIs, support A/B testing and causal analysis, improve tracking and data quality, build BI dashboards, and translate findings into actionable recommendations for cross-functional stakeholders. The role also establishes analytics best practices and supports product strategy through complex SQL, experimentation, data modeling, and reporting.

Build and operate scalable, secure, highly available GCP data infrastructure using Kubernetes, Terraform, and cloud data services. Design CI/CD pipelines, networking, monitoring, observability, and security controls; troubleshoot production issues; improve operational standards; and support GCP migration initiatives. Collaborate with application and data engineering teams on cost-efficient, reliable platform solutions.

Provide L2 technical support for CyberArk Privilege Cloud (PCloud), troubleshoot Vault, Web Portal, Password and Session Manager components, analyze logs and packets, manage privileged credentials across Windows/Linux/databases, advise on vaulting best practices, and coordinate with engineering/global support for SaaS PAM patches.

Provide L2 support for CyberArk Privilege Cloud: troubleshoot Web Portal, Password Manager, Session Manager; analyze cloud/component logs; manage privileged credentials across Windows, Linux, and databases; advise IT teams on vaulting best practices; and collaborate with engineering/global support on SaaS PAM patches and fixes.

Provides technical customer support through chat, email, phone, and screen sharing. Troubleshoots browser and product issues, reproduces bugs for QA, manages support tickets in Salesforce Service Cloud and Jira, monitors service KPIs, documents interactions, gathers product feedback, and escalates issues to account management, sales, billing, and engineering teams.

Conduct high-volume outbound calls to construction-industry prospects, introduce SaaS solutions, identify decision-makers and business challenges, qualify leads, handle objections, and schedule discovery meetings for senior sales representatives. Accurately document interactions and next steps in the CRM, follow sales scripts and qualification guidelines, collaborate with sales and marketing teams, and meet activity, meeting-booked, and pipeline-generation targets.

Provides hands-on IT support for Kyiv office employees, including Windows laptop setup, hardware and peripheral troubleshooting, equipment diagnostics, Starlink connectivity support, basic server-related tasks, inventory management, documentation, and coordination with global IT teams.

The Recruiter will manage the recruitment cycle, build candidate pipelines, support hiring managers, and optimize recruitment processes while ensuring a positive candidate experience.

Develop and maintain enterprise insurance applications using the Microsoft .NET stack. Build distributed n-tier systems, RESTful APIs, and SQL Server databases; write unit tests; participate in architecture, code reviews, and Agile Scrum ceremonies; troubleshoot production issues and collaborate with product, QA, and stakeholders.

Hands-on Senior DevSecOps Engineer to build secure, scalable cloud infrastructure, Kubernetes platforms, and CI/CD pipelines. Integrate security into SDLC, implement policy-as-code guardrails, strengthen container and supply-chain security, automate controls, support incident response, translate compliance into engineering controls, and mentor teams.

Bridges business stakeholders, AI and data teams, and software engineers by identifying AI automation opportunities, documenting requirements, creating user stories, and supporting Agile delivery. Evaluates AI-generated outputs, defines success metrics, and contributes to change management, onboarding, training, and organization-wide AI adoption.

Lead end-to-end management of strategic bids and proposals, coordinate cross-functional teams, develop commercially viable solutions and pricing, ensure compliance and quality, manage submission logistics, and drive continuous improvement of bid processes and performance metrics.

Provide technical and customer support for capital equipment, troubleshoot products, manage service and repair orders, document complaints, coordinate repairs and shipments, and resolve pricing, logistics, customs, and damage issues. Monitor support dashboards and performance goals, process international repairs, collaborate with global teams, ensure regulatory compliance, and recommend workflow improvements. International support requires experience with global regions, customs, cross-border logistics, and international service processes.

Design, build, and operate highly available Azure and AKS infrastructure using Terraform and CI/CD. Manage production AKS clusters, implement monitoring, security, observability, and HA/DR. Troubleshoot production issues, support cloud migration (Azure↔GCP), and collaborate with engineering teams to improve delivery and operations.

Monitor and respond to support tickets using approved templates and established workflows. Resolve common issues, escalate complex tickets, document actions accurately, meet service-level agreements, communicate empathetically with customers, and identify recurring issues or template gaps for continuous improvement.

Develop scalable backend solutions using Java, Kotlin, Node.js, Spring Boot, microservices, distributed systems, and cloud platforms. Responsibilities include architecture and code reviews, automated testing, performance optimization, troubleshooting, technical documentation, Agile/Scrum participation, and direct collaboration with international clients and stakeholders.

Develop and strengthen Helpware’s external editorial voice through thought leadership, executive perspectives, industry content, and authority-building narratives. This hands-on role researches, interviews, writes, and edits strategic B2B content while supervising the Editorial team, coaching writers, setting quality standards, and maintaining a consistent voice. The manager partners with executives, subject-matter experts, Marketing, Sales, and Solutions to align editorial priorities with commercial goals and produce credible content that influences buyers and supports business growth.

The Customer Support Representative will provide assistance to customers, handle inquiries and complaints, maintain records, and ensure prompt resolution of issues.

The Junior People Partner will support the employee lifecycle, maintain HR documentation, assist with HR processes, provide first-level support, and contribute to internal communication and employee engagement initiatives.

Provides first-line on-site and remote IT support, diagnosing and resolving hardware, software, operating system, networking, and telephony issues. Installs and configures equipment and software, manages hardware and software inventories and licenses, supports users across the IT infrastructure, coordinates technology projects and upgrades, documents work, and escalates unresolved issues to higher-level support.