Search the 23 jobs at Helpware

As a Back Office Demand Generation Representative, you will work with core team members and manage customer interactions to build relationships and advocate for their needs. Responsibilities include data management, using MS Office tools, and performing tasks as directed by managers to enhance customer experience.

The Quality Analyst supports operations in enhancing service quality through transaction and process audits. Responsibilities include preparing detailed reports, auditing transactions, data analysis, and collaborating with internal and external parties to ensure information accuracy and compliance with policies.

The Team Leader will manage a team of Customer Service Representatives, ensuring performance meets company standards while providing coaching, mentoring, and performance feedback. They will monitor team metrics, conduct regular meetings, and drive team effectiveness. Excellent communication and project management skills are essential.

As a Customer Care Agent at Helpware, you will provide exceptional customer service through email and live chat, addressing customer inquiries with personal and friendly responses. Responsibilities also include identifying issues, collaborating with the team to resolve them, and supporting customers in multiple languages. This role requires adaptability, strong communication skills, and a genuine empathy for customer needs.

The role involves maintaining and enhancing existing COBOL systems, collaborating with teams to understand requirements, troubleshooting legacy system issues, migrating COBOL code to Java, participating in code reviews, and documenting technical specifications.

The Middle COBOL Engineer will maintain and enhance COBOL-based systems, collaborate with cross-functional teams, troubleshoot legacy system issues, assist in migrating code to Java, participate in code reviews, and document technical specifications.

The Junior COBOL Engineer will maintain and enhance existing COBOL systems, collaborate with teams for requirement understanding, troubleshoot legacy issues, assist in migrating COBOL systems to Java, participate in code reviews, and document system changes.

The Junior COBOL Engineer will be responsible for maintaining and enhancing existing COBOL systems, troubleshooting issues with legacy systems, and collaborating with teams to deliver solutions. The role may also involve assisting in code migration to Java and participating in code reviews.

The Graphic Designer will support the Revenue Operations team by creating polished visual materials for proposals, presentations, and reports, ensuring alignment with branding guidelines, and collaborating with various teams to enhance visual communication.

As a Sales Development Representative, you will identify and qualify new sales opportunities, maintain engagement with leads through a CRM, partner with Account Executives, respond to inquiries, and conduct market intelligence while achieving sales quotas.

As a Sales Team Lead at Helpware, you will identify and qualify new sales opportunities, engage with prospects through CRM, and maintain relationships to increase customer interest. Responsibilities include cold calling, achieving quotas, sourcing prospects, and managing a team of agents to ensure high-quality customer experience.

The Finance and Customer Support Coordinator will manage email communications related to finance issues, assist customers with invoice inquiries, and ensure clarity between the finance team and clients. They will document interactions and elevate unresolved issues to the appropriate team members.

The Chargeback Analyst will handle chargeback issues, ensuring timely resolutions while analyzing trends and data to improve processes. Responsibilities include communicating with various departments, tracking chargeback trends, and assisting in resolving disputes.

The Senior Copywriter/Technical Writer will create and oversee all company communications, crafting a distinctive brand voice, managing content across multiple channels, and optimizing for SEO. Responsibilities include mentoring team members, collaborating with various departments, and analyzing content performance to drive engagement and conversions.

As a Spanish Customer Service Representative, you will engage with customers via phone, email, and social media to solve problems, ensure ticket delivery and payments, and maintain high service metrics. You'll need to have strong empathy and decision-making skills to advocate for customers and provide exceptional service in a fast-paced environment.

As a Customer Support Representative, you will provide multi-level technical support, learn to use the SaaS-based talent management platform, and develop expert knowledge of products while assisting clients through effective communication and problem-solving.

The Customer Sales & Support Representative is responsible for communicating with vendors and potential customers via phone and email, providing support and solutions for equipment rental returns, and ensuring excellent customer service. They must navigate calls efficiently and maintain considerable knowledge of equipment and pricing.

Assist customers with inquiries through online chats and email, providing excellent customer service for a music streaming service. Responsibilities include problem-solving, collaboration with the team, and participating in projects.

The Recruitment Associate manages onboarding tasks to ensure a smooth experience for new hires, including preparing job offers, maintaining HR databases, managing candidate pipelines, processing pre-employment verification, and coordinating with internal teams.

The Technical Support Representative will assist e-commerce brands by managing help desk queries, troubleshooting software issues, and providing guidance on product use. They will create dashboards using Looker, recommend visualizations, and stay informed on product updates and changes.