Jobs at Helpware

Perform outbound cold calls using Genesys and multi-channel outreach (email, LinkedIn) to generate qualified leads. Research accounts via LinkedIn, Apollo, and ZoomInfo, qualify prospects, book discovery meetings for Account Executives, maintain HubSpot CRM records, meet activity and meeting KPIs, and collaborate with Sales Enablement, RevOps, and Marketing to improve outreach.

Provide chat- and email-based customer support for website users: respond to inquiries, handle complaints, log interactions in CRM, follow procedures, and escalate or follow up to ensure resolution.

Provide first-level technical support via ticketing, chat, email, and phone. Troubleshoot basic-to-intermediate software, hardware, account, and connectivity issues, document cases, meet SLAs, and escalate complex problems to higher-level teams.

Resolve enrollment, billing, and reconciliation discrepancies for Medicare membership accounts. Process enrollments, LEP attestations, OHI verification, customer payments, refunds, returned transactions, and monthly reconciliations. Follow CMS guidance, meet SLAs, perform system corrections, prepare reports, and communicate with customers and teams while maintaining HIPAA compliance.

Design, implement, test, and maintain iOS app features; collaborate with product, design, backend, and platform teams; own architecture, CI, performance tuning, bug fixes, code reviews, and app releases.

Design, build, and maintain native Android applications and features from design through release. Lead architecture and code reviews, fix bugs, optimize performance, integrate REST APIs and third-party SDKs, and collaborate with product, design, and backend teams to deliver scalable mobile experiences.

Design, build, and operate highly available Azure and AKS infrastructure using Terraform and CI/CD. Manage production AKS clusters, implement monitoring, security, observability, and HA/DR. Troubleshoot production issues, support cloud migration (Azure↔GCP), and collaborate with engineering teams to improve delivery and operations.

Design, build, and maintain large-scale automated test frameworks and CI/CD-integrated test suites for front-end, back-end, APIs, databases, and data pipelines. Perform integration and performance testing, debug data pipelines, drive quality ownership, and enable fast feedback in production-like environments.

Hands-on Senior DevSecOps Engineer to build secure, scalable cloud infrastructure, Kubernetes platforms, and CI/CD pipelines. Integrate security into SDLC, implement policy-as-code guardrails, strengthen container and supply-chain security, automate controls, support incident response, translate compliance into engineering controls, and mentor teams.

The Customer Support Representative will provide assistance to customers, handle inquiries and complaints, maintain records, and ensure prompt resolution of issues.

Support end-to-end recruitment and onboarding: source and screen candidates, schedule interviews, manage candidate communications, coordinate pre-employment requirements, maintain recruitment records, assist stakeholders, support hiring events, and provide administrative support on recruitment and HR projects.

The Recruiter will manage the recruitment cycle, build candidate pipelines, support hiring managers, and optimize recruitment processes while ensuring a positive candidate experience.

Lead identification and analysis of AI and automation opportunities, translate business needs into technical requirements, write user stories and documentation, collaborate with data scientists and engineers, validate AI outputs, and support AI adoption, change management, and Agile delivery practices.

Handle end-to-end order management: pre-authorize payments, process refunds/replacements/RMAs, research orders and tracking in Macola and Salesforce, and respond to inbound calls and emails with accuracy and empathy.

Develop and maintain enterprise insurance applications using the Microsoft .NET stack. Build distributed n-tier systems, RESTful APIs, and SQL Server databases; write unit tests; participate in architecture, code reviews, and Agile Scrum ceremonies; troubleshoot production issues and collaborate with product, QA, and stakeholders.

Provide HR administrative support including responding to employee inquiries, assisting with new hire orientation and onboarding, completing and verifying I-9s, maintaining HRIS and employee files, supporting engagement activities, preparing correspondence, and performing related HR tasks to promote positive employee relations.

Provide L2 technical support for CyberArk Privilege Cloud (PCloud), troubleshoot Vault, Web Portal, Password and Session Manager components, analyze logs and packets, manage privileged credentials across Windows/Linux/databases, advise on vaulting best practices, and coordinate with engineering/global support for SaaS PAM patches.

Provide L2 support for CyberArk Privilege Cloud: troubleshoot Web Portal, Password Manager, Session Manager; analyze cloud/component logs; manage privileged credentials across Windows, Linux, and databases; advise IT teams on vaulting best practices; and collaborate with engineering/global support on SaaS PAM patches and fixes.

Own end-to-end creation and delivery of RFP/RFI/RFQ responses and vendor/security questionnaires. Coordinate cross-functional inputs, maintain proposal content libraries and templates, and partner with marketing to produce customer-facing materials to improve win rate and deal velocity.

The role involves providing customer support via various channels, handling complaints, and maintaining customer interaction records while using CRM systems.