Jobs at Helpware

Provides Level 1 technical support through tickets, email, chat, and phone. Troubleshoots software, hardware, account access, and product issues; documents interactions and resolutions; escalates complex cases; follows knowledge-base procedures; meets SLAs and performance metrics; and explains technical information clearly to non-technical customers.

Develop and maintain Java and Spring Boot backend services, microservices, distributed systems, and customer-facing applications. Write clean, tested, maintainable code; work with SQL and NoSQL databases; contribute to deployment, monitoring, troubleshooting, production support, design discussions, code reviews, and reliability improvements. Collaborate with engineering and product stakeholders in a hybrid Amsterdam-based team.

Provides hands-on technical support for a SaaS platform, troubleshooting complex client issues involving integrations, APIs, data feeds, and client-side applications. The role analyzes data, performs testing and quality assurance, collaborates with Engineering, Product, and Customer Success teams, and maintains technical documentation. Strong HTML, CSS, and JavaScript knowledge is mandatory, while SQL, XML, and API experience is preferred. The role follows US Central Time and requires written technical communication without phone support.

Develop and maintain full-stack applications using Java, Spring Boot, and React.js, with primary emphasis on backend development. Write tested, maintainable code; contribute to system design, deployments, monitoring, incident resolution, documentation, and continuous improvement. Collaborate with engineers, product owners, and stakeholders while gradually taking ownership of technical solutions.

Design, build, and operate highly available Azure and AKS infrastructure using Terraform and CI/CD. Manage production AKS clusters, implement monitoring, security, observability, and HA/DR. Troubleshoot production issues, support cloud migration (Azure↔GCP), and collaborate with engineering teams to improve delivery and operations.

Develop and maintain custom Salesforce solutions using Apex, Visualforce, LWC, Flows, and APIs. Build automation and integrations, participate in testing, debugging, code reviews, and CI/CD workflows, and collaborate with stakeholders while supporting junior developers. The role requires extensive Salesforce development experience, preferably with Service Cloud, plus knowledge of Salesforce security, web technologies, GitHub, and Salesforce CLI.

Build and ship end-to-end frontend features using React and TypeScript. Translate designs into responsive, accessible interfaces, integrate backend APIs and real-time data, optimize performance and reliability, and help establish maintainable frontend conventions. The role requires strong CSS and layout skills, state management, component architecture, testing, Git workflows, AI tool fluency, self-direction, and clear communication.

Own end-to-end product design for an AI legal platform, including research, user flows, wireframes, prototypes, polished UI, design systems, and visual language. Collaborate closely with founders and engineers to create accessible, responsive interfaces for complex document and analysis workflows. Conduct user research, validate designs, and help establish the product’s foundational design patterns.

Provides Tier 2 technical support for CyberArk Privilege Cloud, troubleshooting PAM components, logs, integrations, connectivity, session recording, and privileged credential management. Advises enterprise IT teams on secure vaulting and access workflows, collaborates on SaaS PAM patches, and supports Windows, Linux, Unix, database, networking, and cloud-to-on-premises environments.

Provide hands-on technical support for a SaaS platform by troubleshooting client issues involving integrations, APIs, data feeds, and applications. Analyze data, perform testing and quality assurance, collaborate with Engineering, Product, and Customer Success teams, and maintain technical documentation. The role requires strong HTML, CSS, and JavaScript skills, clear communication with technical and non-technical stakeholders, and at least two years of technical support or application support experience. No phone support is required.

Principal Platform Engineer responsible for architecting and building AI-enabled cloud infrastructure, primarily on AWS with Azure support. The role focuses on agentic AI platforms, cloud account and environment design, SDN micro-segmentation, centralized policy control planes, and Infrastructure as Code using OpenTofu, Terramate, Ansible, and GitHub Actions. Responsibilities also include architecture leadership, software design, requirements and release management, risk assessment, technical standards, audits, and cross-functional leadership.

Supports registration and administration of 200–250 Ukrainian Private Entrepreneurs, including bank account opening, tax reporting, tax and contribution payments, contracts, invoices, and payment processing. The role interacts with tax authorities and banks, advises team members on PE matters, and provides accounting support for liquidation and related services. Strong knowledge of Ukrainian tax legislation, Excel, financial documents, and government processes is required.

Lead secure AWS infrastructure for an Agent Development Platform. Build isolated Firecracker or containerized agent runtimes, provision PostgreSQL, vector and graph databases, and manage event-driven workflows. Implement zero-trust architecture, tenant isolation, egress controls, identity integration, Kubernetes infrastructure, Infrastructure as Code, and automated CI/CD security gates. Support compliance readiness and observability for agent workloads using tools such as Temporal, LangSmith, and Langfuse.

Provides executive and administrative support to the commercial team by managing calendars, scheduling, travel arrangements, communications, meeting materials, presentations, notes, action items, projects, bookings, and events. The role coordinates across departments, supports collaboration, handles sensitive information discreetly, and contributes to team culture and special initiatives.

Conduct high-volume outbound calls to construction-industry prospects, introduce SaaS solutions, identify decision-makers and business challenges, qualify leads, handle objections, and schedule discovery meetings for senior sales representatives. Accurately document interactions and next steps in the CRM, follow sales scripts and qualification guidelines, collaborate with sales and marketing teams, and meet activity, meeting-booked, and pipeline-generation targets.

Provides hands-on IT support for Kyiv office employees, including Windows laptop setup, hardware and peripheral troubleshooting, equipment diagnostics, Starlink connectivity support, basic server-related tasks, inventory management, documentation, and coordination with global IT teams.

Hands-on Senior DevSecOps Engineer to build secure, scalable cloud infrastructure, Kubernetes platforms, and CI/CD pipelines. Integrate security into SDLC, implement policy-as-code guardrails, strengthen container and supply-chain security, automate controls, support incident response, translate compliance into engineering controls, and mentor teams.

Develop and maintain enterprise insurance applications using the Microsoft .NET stack. Build distributed n-tier systems, RESTful APIs, and SQL Server databases; write unit tests; participate in architecture, code reviews, and Agile Scrum ceremonies; troubleshoot production issues and collaborate with product, QA, and stakeholders.

Provides first-line on-site and remote IT support, diagnosing and resolving hardware, software, operating system, networking, and telephony issues. Installs and configures equipment and software, manages hardware and software inventories and licenses, supports users across the IT infrastructure, coordinates technology projects and upgrades, documents work, and escalates unresolved issues to higher-level support.

The Customer Support Representative will provide assistance to customers, handle inquiries and complaints, maintain records, and ensure prompt resolution of issues.