Search the 19 jobs at Helpware

As a Customer Care Agent at Helpware, you will provide exceptional customer service through email and live chat, addressing customer inquiries with personal and friendly responses. Responsibilities also include identifying issues, collaborating with the team to resolve them, and supporting customers in multiple languages. This role requires adaptability, strong communication skills, and a genuine empathy for customer needs.

As a Technical Support Representative, you will assist clients with various products, managing support cases from start to finish. Responsibilities include troubleshooting issues, tracking cases, handling complex customer inquiries, and assisting tier 1 support agents while maintaining excellent communication across multiple channels.

The WFM Manager will oversee workforce management strategies and processes in a contact center, focusing on resource utilization, capacity planning, and performance standards. Responsibilities include forecasting call volumes, budget management, project implementation, and collaborating with internal and external teams to optimize staffing strategies and improve operational efficiency.

The Team Leader will manage a team of CSRs/TSRs, ensuring high performance according to standards. Responsibilities include monitoring performance, coaching team members, conducting data reporting, and overseeing team administration. They will motivate agents, manage performance behavior, and ensure effective staffing and schedule adherence while nurturing a positive team culture aligned with company values.

The Team Leader will guide and motivate the team to achieve its goals, oversee daily operations, delegate tasks, and provide coaching and performance feedback. They will foster an open communication culture and promote team-building activities to enhance team dynamics.

The Spanish Customer Support Representative will provide exceptional customer service via phone, email, and social media, resolving inquiries related to ticket sales, payments, and account issues. This role requires maintaining performance metrics and advocating for clients while ensuring a positive customer experience.

The Tier 2 Support Engineer will provide technical assistance to customers by addressing inquiries and troubleshooting issues across various platforms. Responsibilities include documenting inquiries, collaborating with global support teams, and ensuring customer satisfaction through problem-solving and technical expertise.

The role involves maintaining and enhancing existing COBOL systems, collaborating with teams to understand requirements, troubleshooting legacy system issues, migrating COBOL code to Java, participating in code reviews, and documenting technical specifications.

As a Spanish Customer Service Representative, you will engage with customers via phone, email, and social media to solve problems, ensure ticket delivery and payments, and maintain high service metrics. You'll need to have strong empathy and decision-making skills to advocate for customers and provide exceptional service in a fast-paced environment.

The Junior COBOL Engineer will maintain and enhance existing COBOL systems, collaborate with teams for requirement understanding, troubleshoot legacy issues, assist in migrating COBOL systems to Java, participate in code reviews, and document system changes.

The Middle COBOL Engineer will maintain and enhance COBOL-based systems, collaborate with cross-functional teams, troubleshoot legacy system issues, assist in migrating code to Java, participate in code reviews, and document technical specifications.

The Implementations Manager oversees multi-regional projects, ensuring they align with business objectives. Responsibilities include project planning, team leadership, stakeholder management, risk management, quality assurance, budget management, and ensuring effective communication throughout the project lifecycle.

The Junior COBOL Engineer will be responsible for maintaining and enhancing existing COBOL systems, troubleshooting issues with legacy systems, and collaborating with teams to deliver solutions. The role may also involve assisting in code migration to Java and participating in code reviews.

The Graphic Designer will support the Revenue Operations team by creating polished visual materials for proposals, presentations, and reports, ensuring alignment with branding guidelines, and collaborating with various teams to enhance visual communication.

As a Customer Service Representative at Helpware, you will engage with customers via phone and email to address inquiries regarding products and services, resolve complaints, maintain customer records, and ensure effective communication while providing outstanding customer support.

The Customer Support Representative will provide first-level support through email and chat, addressing inquiries and resolving complaints. The role involves documenting interactions, escalating issues as needed, and conducting application testing. The representative will maintain a professional attitude and work towards improving customer satisfaction while meeting service goals.

The Email Support Representative will be the first point of contact for customers, handling inquiries through email, updating customer information, and assisting with order statuses. Responsibilities include maintaining customer records, reporting issues, preparing care packages, and ensuring a positive customer experience.

The COBOL Engineer will maintain and enhance existing COBOL-based systems, troubleshoot legacy code issues, collaborate with teams to deliver solutions, assist in migrating COBOL to Java, and document technical specifications.

The Administrative Assistant supports the HR department by managing personnel-related administrative tasks, maintaining databases, scheduling appointments, drafting documents, and ensuring efficient office operations. This role involves handling sensitive information and assisting in payroll preparation, HR projects, and employee records management.