Jobs at Helpware

Provides customer support through phone, email, chat, Q&A platforms, and reviews. Resolves product, order, return, account, pricing, and service questions; researches accurate information; maintains customer records; follows healthcare and compliance procedures; escalates complex cases; and supports fulfillment processes while meeting quality and productivity standards.

Provides first-level technical support for customer-facing technology solutions. Responsibilities include managing and resolving inbound requests, diagnosing issues, guiding customers through resolutions or training, monitoring service levels, handling escalations, participating in customer communities, and supporting priority incidents after hours. The role requires technical support and call center experience, strong communication and analytical skills, and familiarity with web services, databases, SQL, JavaScript, HTML/CSS, or AS2 is advantageous.

Provides administrative and customer support for a product suite by handling referrals, mail, file setup, reports, invoices, faxing, case management, accounts receivable, data entry, and ticket requests. Collaborates with internal teams, client stakeholders, and customers while following complex procedures, maintaining accurate records, and delivering responsive, high-quality service.

Provides Tier 1 technical support to employees, locations, and hospitality guests through ticketing, phone, in-person, and remote channels. Installs, maintains, troubleshoots, and documents hardware, operating systems, software, printers, peripherals, phones, and basic network systems. Performs basic administration, user training, issue resolution, and customer service while supporting occasional after-hours and weekend needs.

Supports retirement plan administration projects by processing distributions, eligibility calculations, participant notices, system updates, audits, data analysis, documentation, mailings, and quality control reviews. The role coordinates with internal teams, clients, recordkeepers, and mailing partners while maintaining accurate records, meeting deadlines, and protecting confidential data.

Conducts quality audits of customer calls, chats, emails, and support processes. Documents evaluation results, provides feedback and coaching support, analyzes quality metrics and trends, identifies root causes, verifies compliance with standards, and contributes to calibration and workflow improvement initiatives.

Build and deploy AI agents and automated workflows for operational teams using Microsoft Copilot Studio, Power Automate, APIs, and related Microsoft AI technologies. Analyze business processes, translate requirements into production solutions, integrate systems, prototype with end users, and maintain compliant, monitored automations. Support adoption through training and continuous improvement while ensuring enterprise data, security, and governance standards.

Support Microsoft 365 administration, optimization, governance, and security improvements. Manage SharePoint Online and Microsoft Teams, develop Power Automate workflows, and support Microsoft Copilot and Copilot Studio adoption. Review access management, permissions, policies, and existing environments; identify automation opportunities; document technical processes and recommendations; and collaborate with IT Operations to improve efficiency. Requires US time-zone availability and conversational English at B2 level or higher.

Support the migration of IBM AIX environments to Red Hat Enterprise Linux. Responsibilities include environment assessment, migration planning, cutover execution, testing, validation, troubleshooting, shell-script automation, OpenShift support, documentation, and collaboration with IT Operations to minimize downtime. The role requires hands-on AIX and RHEL administration, enterprise infrastructure migration experience, analytical problem-solving, conversational English, and availability during US time-zone hours.

Provide multilingual customer support by phone, email, chat, and other channels for ticket purchases and live events. Resolve payment, account, fulfillment, and order issues; communicate empathetically; meet productivity and satisfaction goals; and support customers before, during, and after events. The role requires English and Spanish fluency, strong computer skills, problem-solving ability, schedule flexibility, and professionalism in a fast-paced environment.

Build and scale secure, production-grade internal AI platforms, agents, MCP integrations, automation tools, and multi-agent workflows. Design cloud infrastructure, integrations, governance, security controls, and cost optimization systems for organization-wide AI adoption. Partner with engineering and business teams, establish AI standards, measure productivity impact, and support adoption across an international organization.

Own the design and operation of a multi-cloud platform across AWS and Azure. Rebuild infrastructure using Terraform/OpenTofu and Ansible, establish SRE and observability practices, operate Kubernetes platforms, and create an internal developer platform with self-service golden paths. Lead CI/CD, GitOps, security guardrails, FinOps, reliability engineering, workload migrations, documentation, and technical mentoring while partnering with engineering leadership and teams.

Develop Java enterprise components for a COBOL/CICS modernization initiative. Responsibilities include implementing business logic, EJBs, DAOs, SQL integrations, unit tests, code reviews, and integration support. The role requires Java, COBOL, Actian DataConnect, HIPAA X12 EDI, XML/XSLT, database, and API experience, with healthcare payer knowledge preferred. This is a fully remote, 8–12 month project available to candidates in Mexico or South America.

Analyze healthcare business processes, gather and document functional requirements, identify workflow gaps, and collaborate with SMEs, stakeholders, developers, and QA teams. Create workflow documentation and test scenarios, support UAT, validate implementations, and assist with payer processes involving claims, enrollment, provider management, authorizations, and configuration.

QA Engineer responsible for planning and executing functional, system, regression, release, API, interface, and EDI testing. The role includes designing test cases, validating data with SQL, managing defects, documenting results, and collaborating with technical and functional teams. Healthcare payer, Medicare, Medicaid, or health insurance experience is required, along with English and Spanish proficiency and strong communication skills.

Design and optimize low-latency RTL modules for FPGA and ASIC control platforms used in quantum computing. Responsibilities include architecture, SystemVerilog development, signal processing, waveform generation, real-time control, synthesis, timing analysis, verification, hardware-software interfaces, IP integration, debugging, and design reviews. The role requires close collaboration with architects, verification engineers, software developers, and hardware specialists.

Develop and maintain the backend and data-processing layer for a complex web application. Responsibilities include building scalable APIs and services, optimizing large-scale data processing, working with AWS, applying caching and asynchronous techniques, improving performance, writing well-tested code, resolving technical issues, and collaborating with architects, QA, and frontend engineers in a fast-paced environment.

Provides Level 1 technical support through tickets, email, chat, and phone. Troubleshoots software, hardware, account access, and product issues; documents interactions and resolutions; escalates complex cases; follows knowledge-base procedures; meets SLAs and performance metrics; and explains technical information clearly to non-technical customers.

Design, build, and operate highly available Azure and AKS infrastructure using Terraform and CI/CD. Manage production AKS clusters, implement monitoring, security, observability, and HA/DR. Troubleshoot production issues, support cloud migration (Azure↔GCP), and collaborate with engineering teams to improve delivery and operations.

Develop and maintain custom Salesforce solutions using Apex, Visualforce, LWC, Flows, and APIs. Build automation and integrations, participate in testing, debugging, code reviews, and CI/CD workflows, and collaborate with stakeholders while supporting junior developers. The role requires extensive Salesforce development experience, preferably with Service Cloud, plus knowledge of Salesforce security, web technologies, GitHub, and Salesforce CLI.