Jobs at Helpware

Reconcile Medicare Services Platform data against CMS/SSA/client files, correct discrepancies, process manual CMS transactions, prepare audit and retroactive request packages, ensure HIPAA and CMS guidance compliance, conduct member outreach, and produce management reports.

Resolve enrollment, billing, and reconciliation discrepancies for Medicare members. Process enrollment/disenrollment, LEP attestations, OHI verification, retro packets; post and investigate payments, process ACH/credit setups and refunds, perform monthly reconciliations and CMS submissions, make system corrections, prepare reports, escalate unresolved issues, and maintain CMS and HIPAA compliance.

Maintain accurate financial records, manage accounts payable and credit card reconciliations, support month-end close and audit processes, perform account reconciliations and trend analysis, ensure internal control compliance, assist with financial statement preparation, and drive process improvements in a fast-paced BPO environment.

Lead end-to-end management of strategic bids and proposals, coordinate cross-functional teams, develop commercially viable solutions and pricing, ensure compliance and quality, manage submission logistics, and drive continuous improvement of bid processes and performance metrics.

Answer patient calls, schedule appointments across locations, triage and respond to questions, enter patient demographics into EHR, assist with referrals, and provide excellent patient service.

The Technical Support Specialist L2 handles escalated technical issues, implements automation scripts, and collaborates with a network analyst for effective IT support.

Develop Java-based solutions for transforming legacy COBOL applications, focusing on backend systems, following specifications and best coding practices.

Perform outbound cold calls using Genesys and multi-channel outreach (email, LinkedIn) to generate qualified leads. Research accounts via LinkedIn, Apollo, and ZoomInfo, qualify prospects, book discovery meetings for Account Executives, maintain HubSpot CRM records, meet activity and meeting KPIs, and collaborate with Sales Enablement, RevOps, and Marketing to improve outreach.

Transcribe historical English texts into modern digital documents, preserving original content and formatting. Proofread, flag illegible sections, maintain records, follow transcription standards, and meet deadlines while ensuring high accuracy and consistency.

Provide first-level technical support via ticketing, chat, email, and phone. Troubleshoot basic-to-intermediate software, hardware, account, and connectivity issues, document cases, meet SLAs, and escalate complex problems to higher-level teams.

Provide empathetic, accurate customer support via phone, email, chat and online channels. Resolve product questions, orders, returns, and account issues while following healthcare compliance. Maintain records, escalate complex cases, support order fulfillment, meet KPIs, and stay updated on product and process changes.

Lead the global strategy and optimization for BambooHR, managing configurations, integrations, data accuracy, compliance, and mentoring regional HRIS administrators.

Support end-to-end recruitment and onboarding: source and screen candidates, schedule interviews, manage candidate communications, coordinate pre-employment requirements, maintain recruitment records, assist stakeholders, support hiring events, and provide administrative support on recruitment and HR projects.

The Customer Support Representative will provide assistance to customers, handle inquiries and complaints, maintain records, and ensure prompt resolution of issues.

Lead identification and analysis of AI and automation opportunities, translate business needs into technical requirements, write user stories and documentation, collaborate with data scientists and engineers, validate AI outputs, and support AI adoption, change management, and Agile delivery practices.

The Recruiter will manage the recruitment cycle, build candidate pipelines, support hiring managers, and optimize recruitment processes while ensuring a positive candidate experience.

Serve as first point of contact for customers via chat and email; troubleshoot kiosk and billing issues, process refunds, send day-specific marketing emails, and use internal/client tools to resolve requests promptly and professionally.

Handle high-volume operational customer support tickets (CRM-based), manage user access requests, create/validate competitive sets, configure onboarding hierarchies, document interactions, support standard data/reporting queries, meet defined SLAs, and perform bulk operational tasks during assigned shifts.

Research and resolve customer grievances per CMS guidance, document root causes, recommend process corrections, report trends, prepare management reports, maintain HIPAA compliance, and communicate resolutions to customers in writing or verbally.

Resolve enrollment, billing, and reconciliation discrepancies for Medicare membership accounts. Process enrollments, LEP attestations, OHI verification, customer payments, refunds, returned transactions, and monthly reconciliations. Follow CMS guidance, meet SLAs, perform system corrections, prepare reports, and communicate with customers and teams while maintaining HIPAA compliance.