Jobs at Helpware

Provide hands-on technical support for a SaaS platform by troubleshooting client issues involving integrations, APIs, data feeds, and applications. Analyze data, perform testing and quality assurance, collaborate with Engineering, Product, and Customer Success teams, and maintain technical documentation. The role requires strong HTML, CSS, and JavaScript skills, clear communication with technical and non-technical stakeholders, and at least two years of technical support or application support experience. No phone support is required.

Provides technical customer support through email and chat, troubleshooting and resolving complex issues across multiple systems. The role requires strong English communication, customer-service ownership, independent time management, technical research skills, and the ability to explain solutions clearly. Preferred qualifications include Microsoft Office 365 and Excel knowledge, experience with Zendesk, ServiceDesk, or Freshdesk, 40 WPM typing speed, and familiarity with print-on-demand or SaaS products.

Principal Platform Engineer responsible for architecting and building AI-enabled cloud infrastructure, primarily on AWS with Azure support. The role focuses on agentic AI platforms, cloud account and environment design, SDN micro-segmentation, centralized policy control planes, and Infrastructure as Code using OpenTofu, Terramate, Ansible, and GitHub Actions. Responsibilities also include architecture leadership, software design, requirements and release management, risk assessment, technical standards, audits, and cross-functional leadership.

Supports registration and administration of 200–250 Ukrainian Private Entrepreneurs, including bank account opening, tax reporting, tax and contribution payments, contracts, invoices, and payment processing. The role interacts with tax authorities and banks, advises team members on PE matters, and provides accounting support for liquidation and related services. Strong knowledge of Ukrainian tax legislation, Excel, financial documents, and government processes is required.

Lead secure AWS infrastructure for an Agent Development Platform. Build isolated Firecracker or containerized agent runtimes, provision PostgreSQL, vector and graph databases, and manage event-driven workflows. Implement zero-trust architecture, tenant isolation, egress controls, identity integration, Kubernetes infrastructure, Infrastructure as Code, and automated CI/CD security gates. Support compliance readiness and observability for agent workloads using tools such as Temporal, LangSmith, and Langfuse.

Own the reliability, security, and operability of a multi-tenant AWS AI platform. Manage infrastructure as code, cloud services, CI/CD pipelines, observability, secrets, deployments, tenant metering, SLOs, and compliance controls. Operate systems including Langfuse and stateful analytics or database platforms, support development teams with environment and performance issues, and enforce security, data governance, and operational standards across production workloads.

Own end-to-end QA for AI products and customer implementations, including test strategy, automated API/UI/integration/regression testing, multi-tenant security validation, AI-agent behavior testing, UAT, exploratory testing, defect triage, release readiness, and post-launch monitoring. Collaborate with engineering, product, delivery, customer success, and client stakeholders while converting recurring implementation issues into scalable regression coverage and QA processes.

Build end-to-end features for a multi-tenant B2B AI customer-support platform. Develop Python and FastAPI backend services, orchestrate LLM workflows on AWS, create React and TypeScript frontends, integrate helpdesk systems, and implement testing, observability, security, and architectural standards. Collaborate with product and QA to deliver measurable improvements in AI accuracy and latency.

Supports client and internal project tasks involving retirement plan compliance, participant eligibility, notices, system testing, data analysis, audits, documentation, record updates, mailings, and quality control. Coordinates with project managers, clients, vendors, and team members to resolve outstanding items, maintain accurate records, protect confidential data, and complete assignments accurately and on schedule.

Provides first-line customer support through phone, email, and chat; resolves inquiries and complaints, documents interactions, escalates complex issues, and maintains service quality standards. The role also includes data entry, accuracy verification, data integrity maintenance, and collaboration on corporate initiatives and product launches.

Provides executive and administrative support to the commercial team by managing calendars, scheduling, travel arrangements, communications, meeting materials, presentations, notes, action items, projects, bookings, and events. The role coordinates across departments, supports collaboration, handles sensitive information discreetly, and contributes to team culture and special initiatives.

Supports contract intake, document preparation, version control, signature workflows, repository maintenance, deadline tracking, status reporting, and executed-agreement handoffs. Coordinates with Legal, Revenue Operations, Accounting, and internal stakeholders while maintaining accurate records, confidentiality, compliance, and consistent administrative processes. Uses approved templates and DocuSign to manage contracts through execution and lifecycle administration.

Provide customer support through phone, email, chat, and online channels in a healthcare-focused environment. Responsibilities include answering product and order questions, resolving complaints, processing returns, maintaining accurate records, following healthcare compliance procedures, escalating complex cases, and meeting quality and productivity metrics. The role requires strong English communication, customer service experience, problem-solving skills, computer proficiency, and comfort handling sensitive conversations.

Conduct high-volume outbound calls to construction-industry prospects, introduce SaaS solutions, identify decision-makers and business challenges, qualify leads, handle objections, and schedule discovery meetings for senior sales representatives. Accurately document interactions and next steps in the CRM, follow sales scripts and qualification guidelines, collaborate with sales and marketing teams, and meet activity, meeting-booked, and pipeline-generation targets.

Provides hands-on IT support for Kyiv office employees, including Windows laptop setup, hardware and peripheral troubleshooting, equipment diagnostics, Starlink connectivity support, basic server-related tasks, inventory management, documentation, and coordination with global IT teams.

The Recruiter will manage the recruitment cycle, build candidate pipelines, support hiring managers, and optimize recruitment processes while ensuring a positive candidate experience.

Develop and maintain enterprise insurance applications using the Microsoft .NET stack. Build distributed n-tier systems, RESTful APIs, and SQL Server databases; write unit tests; participate in architecture, code reviews, and Agile Scrum ceremonies; troubleshoot production issues and collaborate with product, QA, and stakeholders.

Hands-on Senior DevSecOps Engineer to build secure, scalable cloud infrastructure, Kubernetes platforms, and CI/CD pipelines. Integrate security into SDLC, implement policy-as-code guardrails, strengthen container and supply-chain security, automate controls, support incident response, translate compliance into engineering controls, and mentor teams.

Bridges business stakeholders, AI and data teams, and software engineers by identifying AI automation opportunities, documenting requirements, creating user stories, and supporting Agile delivery. Evaluates AI-generated outputs, defines success metrics, and contributes to change management, onboarding, training, and organization-wide AI adoption.

Provide technical and customer support for capital equipment, troubleshoot products, manage service and repair orders, document complaints, coordinate repairs and shipments, and resolve pricing, logistics, customs, and damage issues. Monitor support dashboards and performance goals, process international repairs, collaborate with global teams, ensure regulatory compliance, and recommend workflow improvements. International support requires experience with global regions, customs, cross-border logistics, and international service processes.