Teams at Helpware

Provides customer support through phone, email, chat, Q&A platforms, and reviews. Resolves product, order, return, account, pricing, and service questions; researches accurate information; maintains customer records; follows healthcare and compliance procedures; escalates complex cases; and supports fulfillment processes while meeting quality and productivity standards.

Provides first-level technical support for customer-facing technology solutions. Responsibilities include managing and resolving inbound requests, diagnosing issues, guiding customers through resolutions or training, monitoring service levels, handling escalations, participating in customer communities, and supporting priority incidents after hours. The role requires technical support and call center experience, strong communication and analytical skills, and familiarity with web services, databases, SQL, JavaScript, HTML/CSS, or AS2 is advantageous.

Provides administrative and customer support for a product suite by handling referrals, mail, file setup, reports, invoices, faxing, case management, accounts receivable, data entry, and ticket requests. Collaborates with internal teams, client stakeholders, and customers while following complex procedures, maintaining accurate records, and delivering responsive, high-quality service.