Teams at Helpware

Provides Level 1 technical support through tickets, email, chat, and phone. Troubleshoots software, hardware, account access, and product issues; documents interactions and resolutions; escalates complex cases; follows knowledge-base procedures; meets SLAs and performance metrics; and explains technical information clearly to non-technical customers.

Develop and maintain Java and Spring Boot backend services, microservices, distributed systems, and customer-facing applications. Write clean, tested, maintainable code; work with SQL and NoSQL databases; contribute to deployment, monitoring, troubleshooting, production support, design discussions, code reviews, and reliability improvements. Collaborate with engineering and product stakeholders in a hybrid Amsterdam-based team.

Provides hands-on technical support for a SaaS platform, troubleshooting complex client issues involving integrations, APIs, data feeds, and client-side applications. The role analyzes data, performs testing and quality assurance, collaborates with Engineering, Product, and Customer Success teams, and maintains technical documentation. Strong HTML, CSS, and JavaScript knowledge is mandatory, while SQL, XML, and API experience is preferred. The role follows US Central Time and requires written technical communication without phone support.