Jobs at Helfy

Build and lead the company’s market research and competitive intelligence function. Track competitors, pricing, customer journeys, financial performance, market movements, and social sentiment across European healthcare markets. Conduct ethical OSINT research, evaluate competitor initiatives, manage research requests through Jira, and deliver actionable briefs and recommendations to leadership, marketing, product, category, and business development teams.

Provide English-language customer support through email, phone, WhatsApp, and live chat. Assist with orders, refunds, exchanges, account inquiries, and delivery or payment issues. Perform back-office order verification, data validation, documentation, and system updates. Resolve complaints, escalate complex cases, coordinate with internal teams, report customer insights, and support process improvements.

Analyze customer behavior and lifecycle performance across retention, repeat purchases, churn, reactivation, and customer lifetime value. Build dashboards, reports, cohorts, and segments; evaluate campaigns and retention initiatives; measure customer experience impacts; support experiments; and translate complex data into actionable insights for cross-functional teams.

Analyze acquisition performance across channels and funnels, build dashboards and KPIs, identify optimization opportunities, measure campaign and traffic quality, support experiments, and translate data into actionable recommendations for cross-functional teams.

Manage and grow pharmacy partnerships across Europe through commercial negotiations, revenue expansion, contract management, order-routing optimization, service adoption, and partner satisfaction. The role serves as the primary partner contact, resolves operational issues, oversees reporting and payments, and identifies opportunities to improve margins, fulfillment, and business volume.

Provide German-language customer support via email, phone, WhatsApp, and live chat; manage orders, refunds, and re-shipments; perform back-office tasks (order verification, data validation); troubleshoot and escalate issues; update internal systems; report insights and improve documentation and processes.

Own end-to-end product lifecycle for a B2C telehealth platform: define vision, prioritize features, run user research and A/B tests, collaborate cross-functionally, and optimize metrics to improve patient experience across Europe.

Lead retention and lifecycle strategy for B2C customers by analyzing behavior, running experiments (A/B tests), building loyalty/referral/VIP programs, partnering with Data/Product/CRM, and measuring KPIs to increase repeat purchases, reduce churn, and grow LTV.

Lead company legal activities and advise senior leadership on commercial agreements, regulatory and corporate governance, risk management, and scalable legal processes. Draft, review, and negotiate contracts; support operations and product teams; manage external counsel; and develop strategies to mitigate legal risk as the company grows.

Lead large-scale user acquisition campaigns across social, search, display, and content channels. Manage monthly budgets of at least €300,000, analyze competitors and campaign performance, and optimize CPA, ROAS, LTV, audiences, and creatives through testing. Collaborate with creative, marketing, and analytics teams to identify growth opportunities, allocate budgets effectively, and support broader marketing goals for a digital health platform.

Provide executive support and manage office operations, including complex calendars, international travel logistics, onboarding, HR admin, employee engagement, vendor and supplies management, and planning company events to maintain a welcoming workplace.

Design intuitive, scalable web and mobile experiences through user research, wireframes, high-fidelity interfaces, prototypes, and design systems. Collaborate with PMs, engineers, and QA in Agile, validate decisions with analytics, and iterate based on user feedback to drive measurable outcomes.