Jobs at Helfy

Own and execute multi-channel CRM programs (email, SMS, in-app, newsletters). Build and optimize automated journeys and segmentation in HubSpot/Braze/Klaviyo, run A/B tests, monitor retention KPIs, produce reports/dashboards, and collaborate cross-functionally to drive engagement, retention, and LTV.

Lead and scale French market operations: set market strategy, drive growth and revenue, optimize KPIs (conversion, retention, satisfaction), ensure localization, analyze performance, and coordinate cross-functional execution across Marketing, CRM, Product, Operations, and Customer Support.

Analyze product performance and user behavior to generate insights, build dashboards and KPIs, design and evaluate A/B experiments, identify funnel bottlenecks, collaborate across Product/Marketing/Operations/R&D, and support data-driven strategic decision-making using large, multi-source datasets.

Lead retention and lifecycle strategy for B2C customers by analyzing behavior, running experiments (A/B tests), building loyalty/referral/VIP programs, partnering with Data/Product/CRM, and measuring KPIs to increase repeat purchases, reduce churn, and grow LTV.

Drive organic growth through keyword strategies, technical SEO, internal linking, backlink acquisition, and content development. Maintain GA4/GTM and heatmaps, coordinate PR for backlinks, identify backlink opportunities, support satellite site launches, and collaborate with design for large-scale image production.

Own end-to-end product lifecycle for a B2C telehealth platform: define vision, prioritize features, run user research and A/B tests, collaborate cross-functionally, and optimize metrics to improve patient experience across Europe.

Lead company legal activities and advise senior leadership on commercial agreements, regulatory and corporate governance, risk management, and scalable legal processes. Draft, review, and negotiate contracts; support operations and product teams; manage external counsel; and develop strategies to mitigate legal risk as the company grows.

Design and execute test plans, perform manual testing, write SQL queries to validate data, create and maintain STD/STP/STS/STR documentation, simulate customer behaviors, log and track defects, collaborate with cross-functional teams, and improve QA processes.

Support financial close and reporting for a multi-entity global company: prepare month/quarter/year-end close, intercompany reconciliations, inventory accounting, operational reports, and drive improvements in reporting automation and internal controls.

Manage and grow affiliate, influencer, and content partnerships; launch and optimize multi-channel performance campaigns; set up tracking integrations; analyze data to meet KPIs; negotiate contracts and manage budgets; explore new channels and coordinate marketing materials and publications.

Act as NOC during shifts, monitor system health and logs, support Customer Support with technical issues, investigate and resolve frontend/backend (React/Node.js) problems, assist incident response and escalation, document incidents and handovers, and collaborate with SRE and dev teams to improve reliability.

Own and optimize the customer lifecycle by managing omnichannel communications (email, SMS, push), designing retention and loyalty strategies, building and optimizing automation in HubSpot/Braze/Klaviyo, creating targeted content, running A/B tests, maintaining analytics dashboards (Tableau/Mixpanel/Data Studio), and leading cross-functional lifecycle initiatives to increase LTV and reduce churn.

Create AI-enhanced short-form video and static/animated visuals for social, ads, and campaigns using AI tools. Collaborate with marketing and product teams, direct freelancers, and maintain cohesive brand identity while optimizing creatives for platform performance.

Own and grow a business category end-to-end: set strategy, launch products/sub-categories, lead cross-functional growth initiatives, optimize pricing/promotions/messaging, analyze customer funnels and competition, run experiments and dashboards, and drive performance with Marketing, Product, Data, CRM, Sales, and Operations.

Lead and scale European operations and support, manage onboarding and partner relationships (doctors, pharmacies, delivery), oversee pharmaceutical logistics and inventory, resolve service issues, drive process improvements, and collaborate with product/dev teams to build tools and dashboards that improve partner satisfaction and operational KPIs.