Jobs at Helfy

Own and optimize the customer lifecycle by managing omnichannel communications (email, SMS, push), designing retention and loyalty strategies, building and optimizing automation in HubSpot/Braze/Klaviyo, creating targeted content, running A/B tests, maintaining analytics dashboards (Tableau/Mixpanel/Data Studio), and leading cross-functional lifecycle initiatives to increase LTV and reduce churn.

Own end-to-end product lifecycle for a B2C telehealth platform: define vision, prioritize features, run user research and A/B tests, collaborate cross-functionally, and optimize metrics to improve patient experience across Europe.

Lead retention and lifecycle strategy for B2C customers by analyzing behavior, running experiments (A/B tests), building loyalty/referral/VIP programs, partnering with Data/Product/CRM, and measuring KPIs to increase repeat purchases, reduce churn, and grow LTV.

Lead company legal activities and advise senior leadership on commercial agreements, regulatory and corporate governance, risk management, and scalable legal processes. Draft, review, and negotiate contracts; support operations and product teams; manage external counsel; and develop strategies to mitigate legal risk as the company grows.

Lead large-scale user acquisition campaigns across social, search, display, and content channels. Manage monthly budgets of at least €300,000, analyze competitors and campaign performance, and optimize CPA, ROAS, LTV, audiences, and creatives through testing. Collaborate with creative, marketing, and analytics teams to identify growth opportunities, allocate budgets effectively, and support broader marketing goals for a digital health platform.

Supports the COO by managing priorities, meeting follow-ups, action items, deadlines, and executive materials. Leads cross-functional projects from planning through execution, building timelines, tracking milestones, coordinating stakeholders, resolving blockers, and providing status updates. The role also handles ad hoc initiatives, requiring strong organization, communication, ownership, attention to detail, and independent execution in a fast-paced environment.

Manages affiliate, influencer, and content-creator partnerships; launches and optimizes performance campaigns across multiple channels; negotiates contracts, oversees budgets and invoices, maintains tracking integrations, monitors KPIs, conducts market research, and analyzes campaign data using marketing analytics platforms. Collaborates with creative teams, tests new advertising channels, uses AI tools to scale campaigns, and coordinates industry publications.

Create short- and long-form AI-generated videos for campaigns, social media, and digital platforms. Collaborate with creative and marketing teams to develop concepts, edit content for quality and brand consistency, test emerging AI tools, and optimize content performance across channels and audiences.

Design and produce marketing visuals and platform-specific digital campaigns; maintain and evolve brand identity; design and prototype web/mobile UI when needed; conduct basic user research, wireframing, and use AI tools to accelerate creative production while collaborating with cross-functional teams.

Provide executive support and manage office operations, including complex calendars, international travel logistics, onboarding, HR admin, employee engagement, vendor and supplies management, and planning company events to maintain a welcoming workplace.

Analyze acquisition performance across channels and funnels, build dashboards and KPIs, identify optimization opportunities, measure campaign and traffic quality, support experiments, and translate data into actionable recommendations for cross-functional teams.

Lead and scale a global QA organization, define QA strategy and processes, drive manual and automated testing, establish quality metrics, collaborate with Engineering/Product/DevOps, and ensure release quality and continuous improvement.

Design intuitive, scalable web and mobile experiences through user research, wireframes, high-fidelity interfaces, prototypes, and design systems. Collaborate with PMs, engineers, and QA in Agile, validate decisions with analytics, and iterate based on user feedback to drive measurable outcomes.

Provide French-language customer support via email, phone, WhatsApp, and live chat. Process orders, refunds, exchanges, and back-office tasks using the admin panel. Troubleshoot payment and delivery issues, escalate complex cases, update internal systems, and share customer feedback to improve processes.

Lead and scale global 24/7 customer support from Tbilisi, managing a multi-tier team and high ticket volumes. Own support strategy, staffing, KPIs (CSAT, SLA, FCR, ASA), dashboards, SOPs, CRM and telephony optimization, cross-functional project execution with logistics partners, and continuous process improvement.

Provide German-language customer support via email, phone, WhatsApp, and live chat; manage orders, refunds, and re-shipments; perform back-office tasks (order verification, data validation); troubleshoot and escalate issues; update internal systems; report insights and improve documentation and processes.

Lead and scale a B2C online marketplace end-to-end with full P&L ownership. Set strategy, drive growth, profitability, and unit economics. Own sales, business development, marketing, product prioritization, operations, and finance. Hire and lead a distributed cross-functional team, optimize funnels/CRO, and use data to inform decisions.

Support organic growth through keyword strategy, technical SEO, internal linking, backlink acquisition, content development, GA4/GTM tracking, and collaboration on satellite sites and mass image production.

Lead global payments strategy and operations across multiple B2C markets. Own payment providers, acquiring relationships, authorization rates, fraud prevention, PCI DSS compliance, payment performance KPIs, cost negotiations, cross-functional roadmaps, and expansion into new countries.