Jobs at Helfy

Provide German-language customer support via email, phone, WhatsApp, and live chat; manage orders, refunds, and re-shipments; perform back-office tasks (order verification, data validation); troubleshoot and escalate issues; update internal systems; report insights and improve documentation and processes.

Create short- and long-form AI-generated videos for campaigns, social media, and digital platforms. Collaborate with creative and marketing teams to develop concepts, edit content for quality and brand consistency, test emerging AI tools, and optimize content performance across channels and audiences.

Build and lead the company’s market research and competitive intelligence function. Track competitors, pricing, customer journeys, financial performance, market movements, and social sentiment across European healthcare markets. Conduct ethical OSINT research, evaluate competitor initiatives, manage research requests through Jira, and deliver actionable briefs and recommendations to leadership, marketing, product, category, and business development teams.

Build and maintain responsive landing pages and website sections, translate Figma designs into functional web pages, implement interactive elements and marketing campaigns, and improve website performance and usability. The role requires HTML, CSS, and JavaScript skills, responsive design experience, visual attention to detail, and collaboration with marketing, design, and technical teams.

Analyze customer behavior and lifecycle performance across retention, repeat purchases, churn, reactivation, and customer lifetime value. Build dashboards, reports, cohorts, and segments; evaluate campaigns and retention initiatives; measure customer experience impacts; support experiments; and translate complex data into actionable insights for cross-functional teams.

Own end-to-end product lifecycle for a B2C telehealth platform: define vision, prioritize features, run user research and A/B tests, collaborate cross-functionally, and optimize metrics to improve patient experience across Europe.

Lead retention and lifecycle strategy for B2C customers by analyzing behavior, running experiments (A/B tests), building loyalty/referral/VIP programs, partnering with Data/Product/CRM, and measuring KPIs to increase repeat purchases, reduce churn, and grow LTV.

Lead company legal activities and advise senior leadership on commercial agreements, regulatory and corporate governance, risk management, and scalable legal processes. Draft, review, and negotiate contracts; support operations and product teams; manage external counsel; and develop strategies to mitigate legal risk as the company grows.

Lead large-scale user acquisition campaigns across social, search, display, and content channels. Manage monthly budgets of at least €300,000, analyze competitors and campaign performance, and optimize CPA, ROAS, LTV, audiences, and creatives through testing. Collaborate with creative, marketing, and analytics teams to identify growth opportunities, allocate budgets effectively, and support broader marketing goals for a digital health platform.

Design and produce marketing visuals and platform-specific digital campaigns; maintain and evolve brand identity; design and prototype web/mobile UI when needed; conduct basic user research, wireframing, and use AI tools to accelerate creative production while collaborating with cross-functional teams.

Provide executive support and manage office operations, including complex calendars, international travel logistics, onboarding, HR admin, employee engagement, vendor and supplies management, and planning company events to maintain a welcoming workplace.

Design intuitive, scalable web and mobile experiences through user research, wireframes, high-fidelity interfaces, prototypes, and design systems. Collaborate with PMs, engineers, and QA in Agile, validate decisions with analytics, and iterate based on user feedback to drive measurable outcomes.

Lead and scale global 24/7 customer support from Tbilisi, managing a multi-tier team and high ticket volumes. Own support strategy, staffing, KPIs (CSAT, SLA, FCR, ASA), dashboards, SOPs, CRM and telephony optimization, cross-functional project execution with logistics partners, and continuous process improvement.