Jobs at Helfy

Lead and scale global 24/7 customer support from Tbilisi, managing a multi-tier team and high ticket volumes. Own support strategy, staffing, KPIs (CSAT, SLA, FCR, ASA), dashboards, SOPs, CRM and telephony optimization, cross-functional project execution with logistics partners, and continuous process improvement.

Provide German-language customer support via email, phone, WhatsApp, and live chat; manage orders, refunds, and re-shipments; perform back-office tasks (order verification, data validation); troubleshoot and escalate issues; update internal systems; report insights and improve documentation and processes.

Lead and scale a B2C online marketplace end-to-end with full P&L ownership. Set strategy, drive growth, profitability, and unit economics. Own sales, business development, marketing, product prioritization, operations, and finance. Hire and lead a distributed cross-functional team, optimize funnels/CRO, and use data to inform decisions.

Support organic growth through keyword strategy, technical SEO, internal linking, backlink acquisition, content development, GA4/GTM tracking, and collaboration on satellite sites and mass image production.

Support external bookkeeping/accounting firms; upload and classify financial documents in Dokka/NetSuite; manage vendor/customer records; issue customer invoices; assist with bank reconciliations, VAT reporting, and ad-hoc financial reports. Perform general administrative and office coordination tasks.

Lead FLOWZZ's commercial expansion in the UK by building and managing B2B partnerships, executing market-entry strategy, collaborating with product/marketing/content, tracking partnership performance, and identifying new growth opportunities in regulated healthcare and cannabis ecosystems.

Lead global payments strategy and operations across multiple B2C markets. Own payment providers, acquiring relationships, authorization rates, fraud prevention, PCI DSS compliance, payment performance KPIs, cost negotiations, cross-functional roadmaps, and expansion into new countries.

Develop creative concepts and campaign ideas across digital channels. Write advertising copy and short-form video scripts for paid ads, social and UGC. Produce storyboards, voice-over scripts, landing page and email copy, and creative briefs. Collaborate with designers, video teams, and product to ensure brand-consistent messaging, research market trends, and optimize copy based on performance.

Lead and scale a global Talent Acquisition function: hire senior leaders, design hiring processes and frameworks, manage TA team, drive sourcing strategies, partner with executives, and monitor recruitment KPIs to improve hiring quality and candidate experience.

Own and optimize the customer lifecycle by managing omnichannel communications (email, SMS, push), designing retention and loyalty strategies, building and optimizing automation in HubSpot/Braze/Klaviyo, creating targeted content, running A/B tests, maintaining analytics dashboards (Tableau/Mixpanel/Data Studio), and leading cross-functional lifecycle initiatives to increase LTV and reduce churn.

Own end-to-end product lifecycle for a B2C telehealth platform: define vision, prioritize features, run user research and A/B tests, collaborate cross-functionally, and optimize metrics to improve patient experience across Europe.

Lead retention and lifecycle strategy for B2C customers by analyzing behavior, running experiments (A/B tests), building loyalty/referral/VIP programs, partnering with Data/Product/CRM, and measuring KPIs to increase repeat purchases, reduce churn, and grow LTV.

Analyze product performance and user behavior to generate insights, build dashboards and KPIs, design and evaluate A/B experiments, identify funnel bottlenecks, collaborate across Product/Marketing/Operations/R&D, and support data-driven strategic decision-making using large, multi-source datasets.

Own and grow a business category end-to-end: set strategy, launch products/sub-categories, lead cross-functional growth initiatives, optimize pricing/promotions/messaging, analyze customer funnels and competition, run experiments and dashboards, and drive performance with Marketing, Product, Data, CRM, Sales, and Operations.

Lead company legal activities and advise senior leadership on commercial agreements, regulatory and corporate governance, risk management, and scalable legal processes. Draft, review, and negotiate contracts; support operations and product teams; manage external counsel; and develop strategies to mitigate legal risk as the company grows.

Design and produce marketing visuals and platform-specific digital campaigns; maintain and evolve brand identity; design and prototype web/mobile UI when needed; conduct basic user research, wireframing, and use AI tools to accelerate creative production while collaborating with cross-functional teams.

Manage and create German-language product and visual content in the CMS, handle customer support via HubSpot, moderate community content, optimize catalog structure and SEO, monitor reviews, and improve product discoverability through accurate tagging and data quality.

Design and execute test plans, perform manual testing, write SQL queries to validate data, create and maintain STD/STP/STS/STR documentation, simulate customer behaviors, log and track defects, collaborate with cross-functional teams, and improve QA processes.

Join an SRE team to build and maintain scalable, reliable infrastructure. Develop automation, CI/CD and IaC, monitor performance and KPIs, run incident response and postmortems, and improve observability using logging, tracing, and metrics.

Provide executive support and manage office operations, including complex calendars, international travel logistics, onboarding, HR admin, employee engagement, vendor and supplies management, and planning company events to maintain a welcoming workplace.