Jobs at Helfy

Lead and scale a global 24/7 customer support organization of 25+ professionals. Own workforce planning, service quality, escalations, KPIs, support technology, and scalable processes. Partner with Product and R&D to resolve root causes, while implementing AI, automation, chatbots, and workflow improvements to increase efficiency and customer satisfaction. Manage CRM and ticketing platforms, develop team leads and support functions, and drive continuous operational improvement.

Manage and optimize marketing automation systems supporting email, SMS, push, and in-app campaigns across multiple markets. Build workflows, segmentation, journeys, forms, reports, and lifecycle automations; maintain data quality; troubleshoot integrations and triggers; QA campaigns; document processes; and collaborate with CRM, Product, Data, Development, and Creative teams.

Performs manual testing, designs and executes test plans, documents QA processes and defects, validates data with SQL, simulates customer behavior, and collaborates with cross-functional teams to improve product quality and user experience.

Own the payments and finance product roadmap, including patient checkout, payment providers, pharmacy payouts, settlements, and internal finance tools. Define requirements, KPIs, and improvements while partnering with engineering, design, QA, Finance, Operations, Legal, Compliance, and payment partners. Ensure scalable delivery across European markets and compliance with payments regulations.

Own the end-to-end lifecycle and roadmap for Helfy’s patient mobile app across iOS and Android. Lead research, requirements, development, QA, releases, app store submissions, and optimization. Improve onboarding, consultations, ordering, subscriptions, delivery tracking, engagement, and retention. Define KPIs, analyze product performance, run A/B tests, and coordinate with engineering, design, analytics, marketing, and other product squads.

Provide executive support and manage office operations, including complex calendars, international travel logistics, onboarding, HR admin, employee engagement, vendor and supplies management, and planning company events to maintain a welcoming workplace.

Own end-to-end recruiting across technical and non-technical roles, partnering with senior leaders and hiring managers. Assess candidates using structured methodologies, hiring data, funnel metrics, and ATS reporting. Develop sourcing strategies, improve recruiting workflows, and apply AI to market research, candidate sourcing, assessments, and process optimization while managing multiple searches efficiently.

Lead global accounting, consolidation, financial reporting, international tax compliance, inventory accounting, M&A integration, and internal controls across 10 entities. Partner with Product and R&D to automate accounting logic, invoicing, settlements, refunds, revenue recognition, ERP integrations, tax calculations, and payment workflows. Manage auditors, advisors, treasury support, and accounting teams while scaling finance operations for rapid international e-commerce growth.

Own and scale DoktorABC’s product organization, defining B2C strategy and leading a complex telehealth marketplace across patients, doctors, pharmacies, and operations. Drive product-led growth, activation, retention, conversion, LTV, experimentation, and scalable platform execution. Lead cross-functional collaboration with Engineering, Marketing, Medical, Operations, Legal, and Data while managing and expanding a multidisciplinary product team.

Lead Helfy’s global content, social, influencer, SEO, UGC, AI video, PR, and communications functions. Own the brand narrative, localized publishing strategy, editorial standards, organic growth, media relationships, and public messaging across regulated markets. Manage a 10-plus-person team, coordinate with performance, studio, and CRM teams, and own organic sessions and orders as business outcomes.

Own and execute B2C customer lifecycle communications across email, SMS, in-app messaging, and newsletters. Build automated HubSpot workflows, segment audiences, develop retention campaigns, and optimize engagement through A/B testing. Monitor CRM performance, retention KPIs, dashboards, and reporting while collaborating with Product, Data, Creative, and Development teams.

Analyze customer behavior and lifecycle performance across retention, repeat purchases, churn, reactivation, and customer lifetime value. Build dashboards, reports, cohorts, and segments; evaluate campaigns and retention initiatives; measure customer experience impacts; support experiments; and translate complex data into actionable insights for cross-functional teams.

Manage and grow pharmacy partnerships across Europe through commercial negotiations, revenue expansion, contract management, order-routing optimization, service adoption, and partner satisfaction. The role serves as the primary partner contact, resolves operational issues, oversees reporting and payments, and identifies opportunities to improve margins, fulfillment, and business volume.

Provide German-language customer support via email, phone, WhatsApp, and live chat; manage orders, refunds, and re-shipments; perform back-office tasks (order verification, data validation); troubleshoot and escalate issues; update internal systems; report insights and improve documentation and processes.

Lead retention and lifecycle strategy for B2C customers by analyzing behavior, running experiments (A/B tests), building loyalty/referral/VIP programs, partnering with Data/Product/CRM, and measuring KPIs to increase repeat purchases, reduce churn, and grow LTV.

Lead company legal activities and advise senior leadership on commercial agreements, regulatory and corporate governance, risk management, and scalable legal processes. Draft, review, and negotiate contracts; support operations and product teams; manage external counsel; and develop strategies to mitigate legal risk as the company grows.

Lead large-scale user acquisition campaigns across social, search, display, and content channels. Manage monthly budgets of at least €300,000, analyze competitors and campaign performance, and optimize CPA, ROAS, LTV, audiences, and creatives through testing. Collaborate with creative, marketing, and analytics teams to identify growth opportunities, allocate budgets effectively, and support broader marketing goals for a digital health platform.

Design intuitive, scalable web and mobile experiences through user research, wireframes, high-fidelity interfaces, prototypes, and design systems. Collaborate with PMs, engineers, and QA in Agile, validate decisions with analytics, and iterate based on user feedback to drive measurable outcomes.