Jobs at Helfy

Lead and scale a global QA organization, define QA strategy and processes, drive manual and automated testing, establish quality metrics, collaborate with Engineering/Product/DevOps, and ensure release quality and continuous improvement.

Provide French-language customer support via email, phone, WhatsApp, and live chat. Process orders, refunds, exchanges, and back-office tasks using the admin panel. Troubleshoot payment and delivery issues, escalate complex cases, update internal systems, and share customer feedback to improve processes.

Provide German-language customer support via email, phone, WhatsApp, and live chat; manage orders, refunds, and re-shipments; perform back-office tasks (order verification, data validation); troubleshoot and escalate issues; update internal systems; report insights and improve documentation and processes.

Support organic growth through keyword strategy, technical SEO, internal linking, backlink acquisition, content development, GA4/GTM tracking, and collaboration on satellite sites and mass image production.

Lead FLOWZZ's commercial expansion in the UK by building and managing B2B partnerships, executing market-entry strategy, collaborating with product/marketing/content, tracking partnership performance, and identifying new growth opportunities in regulated healthcare and cannabis ecosystems.

Lead global payments strategy and operations across multiple B2C markets. Own payment providers, acquiring relationships, authorization rates, fraud prevention, PCI DSS compliance, payment performance KPIs, cost negotiations, cross-functional roadmaps, and expansion into new countries.

Support external bookkeeping/accounting firms; upload and classify financial documents in Dokka/NetSuite; manage vendor/customer records; issue customer invoices; assist with bank reconciliations, VAT reporting, and ad-hoc financial reports. Perform general administrative and office coordination tasks.

Manage accounting operations across multiple legal entities, lead monthly/quarterly/annual closings, prepare IFRS/US GAAP financial statements, oversee intercompany reconciliations, statutory filings, VAT/corporate tax, and coordinate audits while ensuring internal controls and compliance.

Develop creative concepts and campaign ideas across digital channels. Write advertising copy and short-form video scripts for paid ads, social and UGC. Produce storyboards, voice-over scripts, landing page and email copy, and creative briefs. Collaborate with designers, video teams, and product to ensure brand-consistent messaging, research market trends, and optimize copy based on performance.

Design intuitive mobile and desktop experiences, produce wireframes, user flows, prototypes and high-fidelity UI in Figma. Create marketing and social assets, maintain brand consistency, collaborate with product, development, and marketing teams, and iteratively optimize UX.

Own and optimize the customer lifecycle by managing omnichannel communications (email, SMS, push), designing retention and loyalty strategies, building and optimizing automation in HubSpot/Braze/Klaviyo, creating targeted content, running A/B tests, maintaining analytics dashboards (Tableau/Mixpanel/Data Studio), and leading cross-functional lifecycle initiatives to increase LTV and reduce churn.

Drive organic growth through keyword strategies, technical SEO, internal linking, backlink acquisition, and content development. Maintain GA4/GTM and heatmaps, coordinate PR for backlinks, identify backlink opportunities, support satellite site launches, and collaborate with design for large-scale image production.

Own end-to-end product lifecycle for a B2C telehealth platform: define vision, prioritize features, run user research and A/B tests, collaborate cross-functionally, and optimize metrics to improve patient experience across Europe.

Analyze product performance and user behavior to generate insights, build dashboards and KPIs, design and evaluate A/B experiments, identify funnel bottlenecks, collaborate across Product/Marketing/Operations/R&D, and support data-driven strategic decision-making using large, multi-source datasets.

Lead retention and lifecycle strategy for B2C customers by analyzing behavior, running experiments (A/B tests), building loyalty/referral/VIP programs, partnering with Data/Product/CRM, and measuring KPIs to increase repeat purchases, reduce churn, and grow LTV.

Lead and scale European operations and support, manage onboarding and partner relationships (doctors, pharmacies, delivery), oversee pharmaceutical logistics and inventory, resolve service issues, drive process improvements, and collaborate with product/dev teams to build tools and dashboards that improve partner satisfaction and operational KPIs.

Lead and scale French market operations: set market strategy, drive growth and revenue, optimize KPIs (conversion, retention, satisfaction), ensure localization, analyze performance, and coordinate cross-functional execution across Marketing, CRM, Product, Operations, and Customer Support.

Own and grow a business category end-to-end: set strategy, launch products/sub-categories, lead cross-functional growth initiatives, optimize pricing/promotions/messaging, analyze customer funnels and competition, run experiments and dashboards, and drive performance with Marketing, Product, Data, CRM, Sales, and Operations.

Lead company legal activities and advise senior leadership on commercial agreements, regulatory and corporate governance, risk management, and scalable legal processes. Draft, review, and negotiate contracts; support operations and product teams; manage external counsel; and develop strategies to mitigate legal risk as the company grows.

Design and produce marketing visuals and platform-specific digital campaigns; maintain and evolve brand identity; design and prototype web/mobile UI when needed; conduct basic user research, wireframing, and use AI tools to accelerate creative production while collaborating with cross-functional teams.