Jobs at Helfy

Join an SRE team to build and maintain scalable, reliable infrastructure. Develop automation, CI/CD and IaC, monitor performance and KPIs, run incident response and postmortems, and improve observability using logging, tracing, and metrics.

Provide German-language customer support via email, phone, WhatsApp, and live chat; manage orders, refunds, and re-shipments; perform back-office tasks (order verification, data validation); troubleshoot and escalate issues; update internal systems; report insights and improve documentation and processes.

Provide executive support and manage office operations, including complex calendars, international travel logistics, onboarding, HR admin, employee engagement, vendor and supplies management, and planning company events to maintain a welcoming workplace.

Support external bookkeeping/accounting firms; upload and classify financial documents in Dokka/NetSuite; manage vendor/customer records; issue customer invoices; assist with bank reconciliations, VAT reporting, and ad-hoc financial reports. Perform general administrative and office coordination tasks.

Manage accounting operations across multiple legal entities, lead monthly/quarterly/annual closings, prepare IFRS/US GAAP financial statements, oversee intercompany reconciliations, statutory filings, VAT/corporate tax, and coordinate audits while ensuring internal controls and compliance.

Lead FLOWZZ's commercial expansion in the UK by building and managing B2B partnerships, executing market-entry strategy, collaborating with product/marketing/content, tracking partnership performance, and identifying new growth opportunities in regulated healthcare and cannabis ecosystems.

Lead and scale French market operations: set market strategy, drive growth and revenue, optimize KPIs (conversion, retention, satisfaction), ensure localization, analyze performance, and coordinate cross-functional execution across Marketing, CRM, Product, Operations, and Customer Support.

Lead retention and lifecycle strategy for B2C customers by analyzing behavior, running experiments (A/B tests), building loyalty/referral/VIP programs, partnering with Data/Product/CRM, and measuring KPIs to increase repeat purchases, reduce churn, and grow LTV.

Analyze product performance and user behavior to generate insights, build dashboards and KPIs, design and evaluate A/B experiments, identify funnel bottlenecks, collaborate across Product/Marketing/Operations/R&D, and support data-driven strategic decision-making using large, multi-source datasets.

Drive organic growth through keyword strategies, technical SEO, internal linking, backlink acquisition, and content development. Maintain GA4/GTM and heatmaps, coordinate PR for backlinks, identify backlink opportunities, support satellite site launches, and collaborate with design for large-scale image production.

Own end-to-end product lifecycle for a B2C telehealth platform: define vision, prioritize features, run user research and A/B tests, collaborate cross-functionally, and optimize metrics to improve patient experience across Europe.

Lead company legal activities and advise senior leadership on commercial agreements, regulatory and corporate governance, risk management, and scalable legal processes. Draft, review, and negotiate contracts; support operations and product teams; manage external counsel; and develop strategies to mitigate legal risk as the company grows.

Design and execute test plans, perform manual testing, write SQL queries to validate data, create and maintain STD/STP/STS/STR documentation, simulate customer behaviors, log and track defects, collaborate with cross-functional teams, and improve QA processes.

Manage and grow affiliate, influencer, and content partnerships; launch and optimize multi-channel performance campaigns; set up tracking integrations; analyze data to meet KPIs; negotiate contracts and manage budgets; explore new channels and coordinate marketing materials and publications.

Act as NOC during shifts, monitor system health and logs, support Customer Support with technical issues, investigate and resolve frontend/backend (React/Node.js) problems, assist incident response and escalation, document incidents and handovers, and collaborate with SRE and dev teams to improve reliability.

Own and optimize the customer lifecycle by managing omnichannel communications (email, SMS, push), designing retention and loyalty strategies, building and optimizing automation in HubSpot/Braze/Klaviyo, creating targeted content, running A/B tests, maintaining analytics dashboards (Tableau/Mixpanel/Data Studio), and leading cross-functional lifecycle initiatives to increase LTV and reduce churn.

Own and grow a business category end-to-end: set strategy, launch products/sub-categories, lead cross-functional growth initiatives, optimize pricing/promotions/messaging, analyze customer funnels and competition, run experiments and dashboards, and drive performance with Marketing, Product, Data, CRM, Sales, and Operations.

Lead and scale European operations and support, manage onboarding and partner relationships (doctors, pharmacies, delivery), oversee pharmaceutical logistics and inventory, resolve service issues, drive process improvements, and collaborate with product/dev teams to build tools and dashboards that improve partner satisfaction and operational KPIs.