Teams at Helfy

Lead and scale a global 24/7 customer support organization of 25+ professionals. Own workforce planning, service quality, escalations, KPIs, support technology, and scalable processes. Partner with Product and R&D to resolve root causes, while implementing AI, automation, chatbots, and workflow improvements to increase efficiency and customer satisfaction. Manage CRM and ticketing platforms, develop team leads and support functions, and drive continuous operational improvement.

Manage and optimize marketing automation systems supporting email, SMS, push, and in-app campaigns across multiple markets. Build workflows, segmentation, journeys, forms, reports, and lifecycle automations; maintain data quality; troubleshoot integrations and triggers; QA campaigns; document processes; and collaborate with CRM, Product, Data, Development, and Creative teams.

Performs manual testing, designs and executes test plans, documents QA processes and defects, validates data with SQL, simulates customer behavior, and collaborates with cross-functional teams to improve product quality and user experience.