Jobs at HealthEdge

Configures and supports HealthRules Payor modules for assigned healthcare clients. Responsibilities include gathering requirements, configuring and unit testing software, managing incidents and tickets, reviewing offshore configuration, analyzing claim impact reports, validating financial accuracy, and identifying automation opportunities. The analyst collaborates with clients and offshore teams, communicates business requirements, and supports process improvements while meeting regulatory and contractual requirements.

Owns end-to-end Google Ads strategy and execution, including keyword research, campaign builds, optimization, budget pacing, conversion tracking, and performance reporting. Supports LinkedIn and Demandbase advertising and Marketo campaign development. The role focuses on B2B paid media, account-based marketing, pipeline outcomes, and independent management of an existing advertising account while coordinating across time zones.

Supports Project Managers and cross-functional teams by maintaining schedules, milestones, RAID logs, project documentation, status reports, meeting materials, action items, budgets, and project systems. Coordinates stakeholder communications, tracks risks, issues, tickets, defects, and team allocations, and helps ensure adherence to delivery methodologies and governance standards. The role also supports audits, operational checkpoints, and continuous improvement across software initiatives.

Designs, builds, and operates secure, scalable AWS and Azure cloud infrastructure across multi-account environments. Develops Infrastructure as Code, CI/CD pipelines, automation, observability, and IAM governance. Supports production reliability, incident response, FinOps, FedRAMP and HIPAA compliance, and AI-assisted engineering practices. Partners with product, security, and engineering teams to establish cloud standards, guardrails, and reference architectures.

Supports FP&A for the Risk Adjustment organization by building P&L models, forecasts, budgets, long-range plans, management reports, KPI analyses, and executive presentations. Partners with finance and business leaders to translate complex financial and operational data into decision-ready insights, identify risks and opportunities, improve reporting automation, and support financial planning system implementations.

Build and maintain AWS-based ETL pipelines using Glue and PySpark, orchestrate workflows with Step Functions, and manage Iceberg data lake tables. Develop and optimize QuickSight dashboards backed by Athena, monitor data quality and pipeline performance, troubleshoot production issues, and document technical solutions. Collaborate independently with stakeholders and engineering teams across time zones while following code review, Git, and CI/CD practices.

Administer Jira Software, Jira Service Management, and Confluence, including project configuration, workflows, permissions, service desks, automation, reporting, and user access. Provide first-line support, onboarding, documentation, governance, license tracking, platform hygiene, and audit assistance. Support testing, migrations, configuration rollouts, and larger platform improvement initiatives while escalating complex issues to senior administrators.

Own and improve enterprise integrations across payroll, benefits, identity, finance, and other systems. Monitor integration health, troubleshoot production failures, configure business processes, automate manual work, validate data, and partner with stakeholders on requirements and solutions. Document system architecture and data flows, measure outcomes, apply AI tools such as Claude, and support the evolution of integration platforms and business systems.

Own the consolidation and long-term strategy of HealthEdge’s Atlassian Cloud platform across multiple business units. Lead architecture, governance, HIPAA/BAA compliance, licensing, vendor management, workflow redesign, executive stakeholder communication, AI adoption, and incremental delivery. Build and coach platform teams while guiding internal and customer delivery tracks, establishing standards for permissions, identity provisioning, Jira architecture, and platform operations.

Coordinates talent acquisition activities, including interview scheduling, debrief note collection, requisition management, candidate and contractor data maintenance, referral bonus tracking, vendor coordination, and ATS administration. Partners with recruiters, hiring managers, and business partners while maintaining accurate real-time data in Workday and iCIMS. The role requires strong communication, organization, discretion, Excel proficiency, and the ability to manage multiple priorities.

Directs professional services program management for a portfolio of healthcare customers. Responsibilities include developing account project pipelines, supporting proposals and Statements of Work, forecasting resources and revenue, leading cross-functional delivery teams, monitoring project health and profitability, mitigating risks, managing escalations, and improving customer satisfaction and service practices.

Provides L2 production support for enterprise healthcare applications, including incident management, troubleshooting, root cause analysis, SQL-based data corrections, configuration management, and customer communication. Collaborates with development, infrastructure, DBA, and product teams to resolve complex issues, coordinate fixes, maintain SLAs, and improve support processes through automation, monitoring, and alerting.

Serves as the senior HR partner for a global employee portfolio, advising managers and employees on performance, conduct, attendance, employee relations, investigations, organizational change, and engagement. Coaches managers, independently manages complex cases, supports leave administration, identifies workforce trends and risks, facilitates engagement initiatives, mentors junior team members, and partners with People, Legal, IT, and business stakeholders across regions.

Support core accounting, finance, and compliance operations for HealthEdge’s Indian entities. Responsibilities include vendor payments, remittances, invoice review, TDS and GST assessment, purchase order creation, month-end accounting entries, MIS reporting, reconciliations, payroll support, vendor onboarding, and periodic compliance. The role also involves coordinating with employees, internal teams, banks, and external accounting, tax, and regulatory service providers.

Provides coordination and administrative support for IT upgrade projects and customer environment scheduling. Maintains project plans, schedules, documentation, dashboards, reports, risks, dependencies, and status updates. Coordinates resources, meetings, stakeholders, and customer communications while escalating issues and supporting project managers. Assists with scope, change control, process improvements, and deliverable development across multiple projects.

Coordinates and manages major Sev1 and Sev2 incidents for hosted customers, driving service restoration, stakeholder communications, incident documentation, technical action plans, and root-cause reviews. Supports Incident, Problem, and Change Management processes, reporting, SLAs, and escalations. Requires troubleshooting across cloud, virtualized, Unix, Windows, networking, and infrastructure environments, plus participation in an on-call rotation.

Lead healthcare payer business requirements and solution design for claims, enrollment, provider, authorization, and payment systems. Collaborate with customers, vendors, architects, product, development, QA, and offshore teams to translate business needs into functional and technical requirements. Create workflows, process documentation, user stories, and requirements plans; manage risks and dependencies; support Agile ceremonies, customer demos, testing, and go-live decisions. Apply EDI transaction knowledge and identify automation, performance, and reuse opportunities.

Leads technical architecture and customer delivery integrations across claims, enrollment, provider, authorization, and payment systems. Governs solution architecture, collaborates with customers and partners, and drives automation, performance improvements, and emerging technology adoption. Requires extensive healthcare insurance integration experience, technical leadership, people management, AWS expertise, EDI transactions, and knowledge of enterprise integration technologies. The role is fully remote in the United States and may involve travel.

Leads the Service Management Office and establishes governance for incident, problem, change, release, knowledge, and service-management practices across 24x7 client IT operations. The role drives major-incident response, RCA quality, executive and customer communications, operational reporting, continuous improvement, ITSM tooling, standardization, and accountability across global technical teams, vendors, and delivery organizations.

Processes invoices, purchase orders, payments, vendor reconciliations, and AP-to-general-ledger reconciliations. Maintains vendor master data, supports month-end close, aging analysis, 1099 reporting, and internal controls. Resolves invoice discrepancies, responds to vendor inquiries, identifies workflow improvements, and supports system implementations. Requires strong AP knowledge, ERP experience, Excel proficiency, attention to detail, and effective communication.