Teams at HealthEdge

Supports Project Managers and cross-functional teams by maintaining schedules, milestones, RAID logs, project documentation, status reports, meeting materials, action items, budgets, and project systems. Coordinates stakeholder communications, tracks risks, issues, tickets, defects, and team allocations, and helps ensure adherence to delivery methodologies and governance standards. The role also supports audits, operational checkpoints, and continuous improvement across software initiatives.

Coordinates and manages major Sev1 and Sev2 incidents for hosted customers, driving service restoration, stakeholder communications, incident documentation, technical action plans, and root-cause reviews. Supports Incident, Problem, and Change Management processes, reporting, SLAs, and escalations. Requires troubleshooting across cloud, virtualized, Unix, Windows, networking, and infrastructure environments, plus participation in an on-call rotation.

Lead healthcare payer business requirements and solution design for claims, enrollment, provider, authorization, and payment systems. Collaborate with customers, vendors, architects, product, development, QA, and offshore teams to translate business needs into functional and technical requirements. Create workflows, process documentation, user stories, and requirements plans; manage risks and dependencies; support Agile ceremonies, customer demos, testing, and go-live decisions. Apply EDI transaction knowledge and identify automation, performance, and reuse opportunities.