Jobs at Harris healthcare

Serve as a strategic client partner managing a portfolio to drive adoption, retention, and renewals while building renewal playbooks, coaching CSMs, forecasting churn risk, and enabling commercial growth across the CS organization.

Lead outbound prospecting to source and build an M&A pipeline of software company targets. Develop and nurture relationships with founders and executives, manage opportunities in an M&A CRM, and create/improve outreach strategies to position Harris as the preferred acquirer. Autonomously drive outreach, track activities, and contribute to M&A deal sourcing efforts.

Manage a portfolio of client accounts as a strategic CSM while leading onboarding, migrations, and implementation best practices. Drive adoption, conduct QBRs, track success metrics, own renewals, and collaborate with Sales, Product, and Support. Develop onboarding plans, run kickoffs, deliver training, document handoffs, and create scalable processes and playbooks to improve team enablement and time-to-value.

Design, build, and optimize scalable Java-based systems using Spring Boot and microservices. Develop secure REST APIs, implement relational and NoSQL databases, and integrate enterprise search (Elasticsearch/Solr). Build responsive front-end apps with React/Next.js and MUI. Apply JVM performance tuning, concurrency best practices, and AI-assisted development tools. Lead technical discussions and drive architecture decisions while working with cloud technologies.

Lead end-to-end execution of post-sales technical projects (onboarding, migrations, upgrades, expansions). Own project plans, processes, and onboarding playbooks. Coordinate cross-functional teams, mitigate risks, drive customer enablement, and build repeatable delivery models to ensure timely, high-quality customer outcomes.

Fournir support technique pour applications métiers et environnements clients (SaaS, hébergés), diagnostiquer et résoudre incidents (accès, connexions, serveurs, bases de données, VPN, performances, impression), assister utilisateurs FR/EN, effectuer interventions à distance, participer à installations/déploiements, documenter interventions et collaborer avec les équipes internes.

Provide application support to customers by investigating, managing, tracking, and closing support issues related to database and application functionality. Contribute to and maintain knowledge base and documentation, support user forums, deliver virtual and onsite product training, liaise with product and engineering teams for escalations, and recommend process improvements.

Lead and scale the Client Support organization for a healthcare EHR/PMS vendor. Own strategy, operations, KPIs, automation/AI adoption, cross-functional collaboration, escalation management, budgeting, and people development to improve customer satisfaction and operational efficiency.

Lead cross-functional AI adoption by assessing readiness, delivering training, identifying high-impact use cases, building lightweight business cases, designing and deploying AI-driven automations and internal tools, establishing governance, and measuring outcomes to drive operational improvements.

Perform end-to-end data conversions for CityView implementations: map source-to-target data, develop reusable conversion scripts, troubleshoot issues, coordinate with customers and project teams, and deliver tested conversions to test and production environments while following CityView methodology and timelines.

Analyze insurance and patient payments to identify credit balances, determine causes, request and post refunds, and resolve accounts. Use MEDHOST and reporting tools, follow QMS and HIPAA, collaborate with teams, monitor trends, improve workflows, and complete administrative duties.

Pre-sales technical role supporting EMEA sales: lead technical discovery, map requirements to i2 solutions, build and deliver tailored demonstrations, contribute technical tender and proposal content, provide product feedback, and collaborate with Sales, Product, Delivery teams. Frequent customer and event engagement with up to 50% travel.

Full-stack developer (intermediate/senior) responsible for designing, building and maintaining web applications across frontend and backend, creating scalable REST APIs, optimizing SQL databases, deploying and operating services on AWS, automating CI/CD, administering Linux servers, and integrating third-party systems.

Perform accounts receivable and payable tasks, process invoices and payment runs, prepare balance sheet reconciliations, support working capital/credit control, and assist with month/quarter/year-end close and ad hoc projects.

Assess and process claims for Accident, Critical Illness, LTC, Short-Term Disability, and Hospital Indemnity. Investigate claims, review medical records, verify coverage, determine liability, document findings in claims systems, communicate with claimants and providers, ensure regulatory compliance, participate in quality initiatives, and generate claims reports to improve operations.

Perform accurate retrieval documentation and follow SOPs to ensure compliance. Communicate with team members and stakeholders, identify and resolve discrepancies, and manage time to meet retrieval timelines and minimize delays.

Lead small-to-medium software projects from initiation through delivery, managing scope, schedule, budget, risks, stakeholders, and cross-functional teams while ensuring quality and client satisfaction.

Develop and execute regional marketing and communication plans. Create content, manage content calendars, maintain brand templates, analyze campaign performance, and strengthen client relationships. Requires collaboration with the marketing team and occasional travel.

Lead and deliver software-led procurement consulting engagements across Canada using AWARD, manage client relationships and projects, support sales and business development, perform evaluation design and configuration, contribute to quality management, and help improve professional services (including using AI). Travel to client sites and occasional international events required.

Participate in daily Scrum, review Jira tickets, debug and resolve issues, use Git for parallel development, collaborate on design and documentation, assist testing and performance troubleshooting. Basic English required; AI knowledge is a plus.