System Administrator - Technical Operations

RESPONSIBILITIES

Maintenance and Upgrades:

• Perform regular maintenance activities on our software systems to ensure optimal performance and reliability.
• Plan and execute upgrades to keep the software up-to-date with the latest features, security patches, and enhancements.
• Work with the Director of Technical Operations to develop, monitor, document and maintain best practices for system administration, network and application security and compliance with Harris data and security policies.

Troubleshooting and Issue Resolution:

• Assess a variety of situations, reviewing server and network operations, software configuration, set-up and software code to identify the correct resolution or escalate according to departmental guidelines. 
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems promptly.

System Monitoring and Optimization:

• Monitor system performance and conduct performance tuning to optimize the software for maximum efficiency.
• Assess a variety of situations, reviewing server and network operations, software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines.

Documentation and Knowledge Sharing:

• Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives.
• Maintain accurate and up-to-date documentation of system configurations
• Work closely with other team members as part of a cohesive group in exchanging knowledge through peer-to-peer interaction, training sessions, responding to and mitigating technical issues and fulfilling assigned responsibilities per the team’s regular and on-call schedule.
• Maximize and maintain current knowledge and awareness of applications and related technologies.

QUALIFICATIONS / SKILLS

Technical Proficiency:

• Strong understanding of on-premises and cloud-based software infrastructure and technologies.
• Experience with system administration, configuration, and troubleshooting in Linux and Windows environments.
• Experience with system administration, configuration, and troubleshooting in cloud and virtual unfractured environments.

Problem-Solving Skills:

• Ability to analyze complex technical issues and develop effective solutions.
• Aptitude for identifying patterns and trends to proactively address potential problems.

Communication and Collaboration:

• Excellent verbal and written communication skills, with the ability to convey technical information to both technical and non-technical audiences.
• Strong collaboration and teamwork skills, working effectively with various teams and stakeholders.

Customer Focus:

• Dedication to understanding and meeting customer needs and ensuring a positive customer experience.
• Focus on continuous improvement to enhance customer satisfaction and product quality.

EDUCATION, EXPERIENCE AND OTHER REQUIREMENTS

• Bachelor’s degree in computer science, Information Technology, or equivalent experience.
• 5 or more years of relevant experience with Linux or Windows system administration.
• 2 years of relevant experience in technical operations, system administration, or a related role.
• 3 years of relevant experience with Cloud administration.
• 3 years of relevant experience with LAMP stack or similar technology stacks.
• Experience training users in applications and operating system fundamentals and writing documentation.
• Certifications and in-depth experience in public cloud technologies such as AWS, Microsoft Azure, or equivalent.
• Certifications in Windows Server such as Windows Server Fundamentals, MCSA or equivalent experience.
• Certifications in Microsoft SQL Server such as SQL Fundamentals, MCSA or equivalent experience.

WHAT WILL MAKE YOU STAND OUT

• In-depth knowledge of Linux system administration
• An in-depth understanding of configuration management systems (e.g. Ansible, Chef, Puppet, SaltStack, etc.) is a plus.
• Ability to write scripts (e.g. Bash, Powershell, Python, Perl etc.).
• Knowledge about upcoming technologies like Kubernetes, Docker, SDN, or SDS
• Knowledge of ITIL or other IT service management frameworks.
• Experience with web development tools and Jave platforms such as Nginx, Glassfish, Payara or Keycloak.
• Proficiency with TeamSupport, ClickUp and Microsoft Teams.
• Prior exposure to ERP software.

BENEFITS AND WORK HOURS

Harris ERP offers competitive salary and stock ownership options.  We also provide our employees with access to our corporate health, dental and vision plans.  Harris ERP employees are also provided with life insurance, disability and AD&D coverage. 

While we’re based in St. Louis, Harris ERP is a work-from-anywhere employer.  Some flexibility in hours is allowed, but the employee must be available during the "core" work hours. In addition to paid vacation, we offer our employees flexible paid personal time.