Jobs at Hansen Technologies

Owns deployment, scaling, monitoring, security, and reliability for GenAI systems across cloud-native, hybrid, and on-premises environments. Builds CI/CD pipelines, containerized deployments, infrastructure automation, observability, event-driven workflows, secrets management, and role-based access controls. Collaborates with AI engineering, infrastructure, QA, and architecture teams to support agentic AI model training, deployment, updates, and testing.

Leads new-logo enterprise sales across telecom, media, and digital service providers in UK and EMEA. Builds strategic pipelines, engages C-suite stakeholders, manages complex sales cycles, leads RFI/RFP pursuits, and closes high-value opportunities. Partners with marketing, product, presales, delivery, and channel teams to position BSS, OSS, and customer engagement solutions and drive regional revenue growth.

Hunt and close new enterprise telecom customers across the region. Build strategic pipeline, engage C‑suite, lead complex RFP/RFI pursuits, shape propositions, and coordinate marketing, pre-sales and delivery to drive revenue growth.

Lead technical sales and solution strategy for telecom transformation pursuits. Engage C-level stakeholders, run discovery and validation workshops, coordinate sales/product/delivery teams, shape RFI/RFP and proof-of-value activities, and represent Hansen at industry forums to convert strategic opportunities into revenue.

Leads software development and product implementation teams delivering complex solutions for utility and telecommunications customers. Responsibilities include managing projects, budgets, resources, risks, schedules, customer relationships, product roadmaps, escalations, and continuous improvement. The role provides people leadership, coaches multidisciplinary teams, supports pre-sales and growth opportunities, and ensures adherence to quality, KPI, SLA, PMO, Agile, and customer processes.

The Financial Controller oversees financial reporting and controllership for multiple legal entities and currencies. Responsibilities include month-end and year-end close, statutory filings, IFRS compliance, general ledger operations, budgeting, forecasting, internal controls, external audits, cash and liquidity management, tax compliance, and process improvement. The role also partners with regional and global finance teams to provide insights, manage risks, and improve reporting accuracy and efficiency.

Owns positioning, messaging, value propositions, and go-to-market readiness for Hansen’s energy and utilities software portfolio. The role develops launch plans, sales enablement, competitive positioning, cross-sell narratives, partner content, and analyst-submission evidence. It supports account expansion, renewals, partner revenue, and new product launches while enabling Sales, Account Management, and Solution Consultants. Success requires strong enterprise SaaS product marketing expertise, deep North American utilities knowledge, excellent commercial writing, and familiarity with utility billing, customer information, meter data, or AI solutions.

Build Hansen’s North American partner ecosystem from the ground up by identifying, recruiting, contracting, onboarding, and enabling strategic partners. Develop partner business plans, generate partner-sourced pipeline, support co-sell opportunities, establish operating processes and performance measures, and manage executive-level relationships. Collaborate with sales, account management, regional leadership, and delivery teams to align partner activity with growth goals. Travel across the United States and Canada to support strategic opportunities.

Leads cybersecurity governance, risk, and compliance activities, including risk assessments, security policies, ISO 27001 and NIST alignment, ISMS management, audits, data protection, access reviews, security awareness, incident response testing, and business continuity/disaster recovery planning. Manages third-party security risks, supports GRC tools, and provides reporting to leadership and regulators.

Senior Business Analyst consulting with clients to align business processes with Hansen CIS products. Owns requirements through design, configuration, testing, and implementation; leads workshops and training; creates functional specifications and user stories; collaborates with product, development, and QA teams; resolves issues; presents to stakeholders; and mentors junior analysts.

Develop user-focused documentation, eLearning courses, training materials, release notes, change logs, blog posts, and customer-facing content for a utility billing platform. Collaborate with developers, subject matter experts, and project teams to translate complex technical information into clear end-user materials. Administer LMS content and enforce branding, formatting, templates, and document standards across Microsoft and other deliverables.

Develops engaging eLearning courses, videos, training materials, and SCORM packages for users of a utility billing platform. Translates technical information into learner-focused content, collaborates with subject matter experts, administers LMS courses and user groups, supports learners, and creates branded communications. The role also produces training resources for customer, sales, and internal audiences to support system adoption.

Provides L2 functional support for Microsoft Dynamics 365 CRM, resolving incidents, service requests, configuration issues, security concerns, and workflow problems. The role performs root-cause analysis, maintains data integrity, supports releases, deployments, integrations, and environment governance, and monitors platform performance. It also manages SLAs, implements preventive fixes, improves processes, and assists users through training and documentation.

Designs, configures, and optimizes Microsoft Dynamics 365 CRM solutions across Sales, Customer Service, and Marketing. Leads requirements workshops, implementations, integrations, testing, and data migration. Partners with technical teams on customizations, maintains governance and documentation, and drives user adoption through training and functional guidance. The role requires translating business processes into CRM capabilities while ensuring data integrity, process optimization, and alignment with best practices.

Lead Hansen’s global corporate technology function, overseeing modern workplace solutions, Microsoft 365, IT operations tooling, service management, automation, technology processes, budgets, vendors, and cloud costs. Develop the technology roadmap, deploy AI and emerging technologies, improve service delivery and operational efficiency, track KPIs, and manage a distributed team supporting secure, scalable technology services.

Own global IT infrastructure capacity management by monitoring utilization, forecasting future requirements, optimizing resources and license entitlements, reporting to senior stakeholders, and mitigating capacity risks.

Own end-to-end payroll processing for multiple EMEA regions, including employee changes, deductions, benefits, pensions, tax reporting, statutory filings, payroll queries, reconciliations, and month-end analysis. The role works closely with HR, finance, payroll providers, and international stakeholders to ensure accurate, compliant, and timely payroll delivery while supporting process improvements and management reporting.

Prospect and engage German-speaking energy and utility companies, qualify inbound and outbound opportunities, maintain accurate CRM data, and hand qualified leads to sales teams. The role involves discussing billing, customer experience, and energy trading challenges with senior stakeholders, providing market feedback, and representing Hansen at industry events. Candidates need sales development or inside sales experience, native-level German, professional English, CRM proficiency, strong organization, and resilience through enterprise sales cycles.

Facilitate Agile ceremonies, remove impediments, coach the team, partner with Product Owner on backlog refinement, enable delivery tracking with Jira, and use Agile metrics to drive continuous improvement and transparency.

Develop, deploy, maintain, and troubleshoot features for a customer care and billing platform. Participate in requirements, sprint planning, and design. Write and run unit tests, debug defects, support QA, document solutions, and apply modern development practices including CI/CD, containers, and AI-assisted tools.