Join our IT Services team as a Capacity & Entitlements Manager. In this role, you will take ownership of monitoring and analyzing infrastructure capacity levels, forecasting future requirements, and optimizing resource utilization across global operations. You will collaborate with IT, Delivery, and Commercial teams to ensure strategic alignment and present detailed capacity reports to senior stakeholders.
This is full-time onsite role based in D.2, HCMC, Vietnam.
You’re a strategic thinker with a passion for optimizing IT infrastructure and driving efficiency at a global scale. You bring 5+ years of experience in capacity management or related roles.
You have:
- Technical Expertise: Strong understanding of IT infrastructure, capacity planning tools, and data analysis techniques.
- Analytical Mindset: Ability to interpret complex data and turn it into actionable strategies with familiarity on tools like M365, Power BI, Atlassian Suite.
- Leadership & Influence: Confidence to lead meetings, present to senior stakeholders, and drive initiatives forward.
- Financial Acumen: Experience in budgeting and financial analysis to support strategic decisions.
What sets you apart? You’re proactive, detail-oriented, and excited about shaping Hansen’s future capacity strategy.
- Monitor and analyse current capacity levels of systems and resources.
- Forecast future capacity requirements based on business growth.
- Develop and implement strategies for optimal resource utilization.
- Track and optimize license (entitlements) usage across infrastructure.
- Prepare and present detailed capacity reports to senior management.
- Identify potential capacity risks and develop mitigation strategies.
Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.
If you possess the desired skills and enthusiasm, please “Apply Now” via the link or visit our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Visit our website at hansencx.com for more information.
Skills Required
- 5+ years of experience in capacity management or related roles
- Strong understanding of IT infrastructure
- Experience with capacity planning tools
- Data analysis skills and ability to interpret complex data
- Familiarity with Microsoft 365, Power BI, and Atlassian Suite
- Ability to lead meetings and present to senior stakeholders
- Experience driving initiatives forward
- Experience in budgeting and financial analysis
- Proactive and detail-oriented approach
What We Do
Hansen Technologies (ASX:HSN) is a global software and services provider to the energy, water/utilities and telecommunications industries. The company currently serves more than 600 customers in over 80 countries, supported by a collaborative and diverse team that embraces the hybrid way of working. For connection and collaboration, we have more than 36 offices and development centres located around the world. Within the communications industry, 5G represents the next new frontier for our customers – that unchartered territory to create opportunities and capitalise on new business models and resulting revenue streams. In the energy sector, we are in the midst of a transition. The move to renewables and self-generated energy changes the traditional commercial model. Today, our customers are no longer in the era of supplying basic commodity services - they are in era of providing new energy services and related experiences. We help our customers traverse these challenges and opportunities and realise the next new monetisable experiences. And that is why our mission is to provide industry-specific software products and expertise that enables our customers to easily capitalise on the commercial opportunities of the evolving energy, utilities and communications markets. We make this possible by providing highly reliable, mission-critical software and specific industry expertise to help our customers more easily innovate and sell new services and market offerings, comply with changing market regulation, and power new business models in areas such as emerging sustainable energy supply, IoT, and new next-generation connected services. We aim to achieve this through long term collaboration with our customers and partners and through a global workforce of skilled professionals that embrace challenges and are committed to positive outcomes for our company, employees, customers, and the planet
