London (onsite / travel required when necessary)
Who Are WeHansen is a global provider of software and services to the energy, water and communications industries. With award-winning software used by more than 600 customers in over 80 countries, we help organisations create and deliver new products and services, engage customers, and manage critical revenue management and customer support processes.
In Communications & Media, Hansen works with customers across critical telecom operating domains, including BSS/OSS, customer management, revenue management, service fulfilment, network inventory, CPQ, product catalogue, order management, digital services, network automation and AI-enabled operating model transformation.
Why This Role MattersShape the vision. Prove the value. Win confidence.
As Solutions Director in our Communications & Media vertical, you will act as one of Hansen’s most senior customer-facing technical sales leaders for strategic telecom transformation opportunities. Partnering closely with Sales, Product and Delivery, you will help customers simplify complexity, build confidence in Hansen’s solutions and understand how our technology can deliver measurable business outcomes across BSS/OSS, digital transformation and critical telecom operating processes.
This role is central to improving technical validation, competitive differentiation and conversion across strategic pursuits. By translating complex customer priorities into credible, outcome-led solution strategies, you will help accelerate opportunity progression, strengthen executive engagement and support the conversion of strategic opportunities into revenue.
What You’ll Do- Shape strategic telecom pursuits: Partner with Business Development Directors and Account Executives from early engagement through technical validation, commercial positioning and contract award.
- Engage senior customers early: Use discovery conversations, executive dialogue and consultative workshops to uncover transformation drivers, pain points, decision criteria and measurable outcomes.
- Lead solution strategy and validation: Facilitate workshops with CIOs, CTOs and senior business leaders, bringing structure and clarity to complex technical and commercial conversations.
- Mobilise internal expertise: Coordinate sales, product, pre-sales, delivery and technical teams around customer priorities, pursuit milestones, solution assumptions and implementation credibility.
- Drive high-quality RFI/RFP and proof-of-value activity: Shape win themes, solution narratives, demonstrations and evidence points that show Hansen’s relevance and differentiation.
- Build trusted executive relationships: Act as a consultative advisor to CIOs, CTOs and senior business stakeholders, positioning Hansen as a strategic transformation partner rather than a transactional software provider.
- Strengthen market credibility: Represent Hansen at customer, partner and industry forums, helping build relationships, identify emerging opportunities and reinforce Hansen’s presence in the telecom ecosystem.
You bring 10+ years’ experience across telecom software, enterprise software, systems integration or consulting, with proven success supporting complex enterprise sales and transformation programmes. You understand telecom BSS/OSS, digital transformation initiatives and the realities of shaping multi-million-dollar software and services opportunities.
You are commercially minded, customer-focused and outcome-driven, with the ability to connect technology capability to measurable business value. You are confident engaging C-level business and technology stakeholders, leading workshops, shaping solution narratives and helping customers move from complexity to confidence.
Experience across customer management, product management, revenue management, service fulfilment, network inventory, CPQ, order management or related telecom transformation domains would be highly valuable. Exposure to digital services, network automation or AI-enabled operating model transformation within communications providers would also be advantageous.
Why Join Hansen?This is a standout opportunity to influence strategic telecom pursuits at the highest level. You will sit at the intersection of customer ambition, product capability, technical validation and commercial growth, helping Hansen win confidence, improve win rates and deliver stronger outcomes for communications providers navigating complex transformation agendas.
Diversity, Equity & InclusionWe are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and is committed to creating an inclusive environment for all employees, extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodations during the recruitment process, please let us know.
Skills Required
- 10+ years experience across telecom software, enterprise software, systems integration or consulting
- Proven success supporting complex enterprise sales and transformation programmes
- Deep understanding of telecom BSS/OSS and digital transformation initiatives
- Experience shaping multi-million-dollar software and services opportunities
- Confident engagement with C-level business and technology stakeholders and leading workshops
- Commercially minded, customer-focused and outcome-driven approach
- Experience across customer management, product management, revenue management, service fulfilment, network inventory, CPQ, or order management
- Exposure to digital services, network automation or AI-enabled operating model transformation within communications providers
- Based in London or able to work onsite in London and travel when necessary
What We Do
Hansen Technologies (ASX:HSN) is a global software and services provider to the energy, water/utilities and telecommunications industries. The company currently serves more than 600 customers in over 80 countries, supported by a collaborative and diverse team that embraces the hybrid way of working. For connection and collaboration, we have more than 36 offices and development centres located around the world. Within the communications industry, 5G represents the next new frontier for our customers – that unchartered territory to create opportunities and capitalise on new business models and resulting revenue streams. In the energy sector, we are in the midst of a transition. The move to renewables and self-generated energy changes the traditional commercial model. Today, our customers are no longer in the era of supplying basic commodity services - they are in era of providing new energy services and related experiences. We help our customers traverse these challenges and opportunities and realise the next new monetisable experiences. And that is why our mission is to provide industry-specific software products and expertise that enables our customers to easily capitalise on the commercial opportunities of the evolving energy, utilities and communications markets. We make this possible by providing highly reliable, mission-critical software and specific industry expertise to help our customers more easily innovate and sell new services and market offerings, comply with changing market regulation, and power new business models in areas such as emerging sustainable energy supply, IoT, and new next-generation connected services. We aim to achieve this through long term collaboration with our customers and partners and through a global workforce of skilled professionals that embrace challenges and are committed to positive outcomes for our company, employees, customers, and the planet
