Jobs at GreyLabs AI

Own multi-cloud platform infrastructure across AWS and GCP, including infrastructure as code, CI/CD, deployment automation, cost management, capacity planning, and environment parity. Lead observability using SigNoz, Prometheus, and Grafana; establish on-call practices, runbooks, and postmortems. Operate distributed stateful systems, improve reliability and infrastructure costs, and develop automation using Python, Go, or Bash in regulated enterprise environments.

Own product vision, strategy, roadmap, metrics, and execution for AI-powered customer operations products serving banks, NBFCs, fintechs, and enterprises. Lead customer discovery, workflow transformation, scalable product development, data-driven prioritization, and measurable business outcomes. Build and mentor product teams while partnering with engineering, AI research, sales, implementation, and customer success. Focus areas include collections, sales, customer service, conversational AI, voice AI, and agentic AI.

Build and ship full-stack features across Voice AI Agents and Speech Analytics, including backend APIs, frontend interfaces, scalable systems, real-time analytics, and enterprise integrations. Own data modeling, technical architecture, performance trade-offs, and production operations. Collaborate with product, design, and client-facing teams while strengthening CI/CD, testing, monitoring, and developer tooling for regulated financial-services customers.

Works directly with the Founder to identify, validate, launch, and scale new products, pricing models, and revenue opportunities. Responsibilities include customer discovery, client pilots, cross-functional execution, financial modeling, metric analysis, stakeholder alignment, and removing delivery blockers. The role turns ambiguous ideas into measurable outcomes and establishes repeatable processes for successful initiatives.

Build and operate production telephony infrastructure, including SIP/WebRTC, PSTN/VoIP, session management, media processing, carrier integrations, call-quality monitoring, failover, and disaster recovery. Develop APIs and tooling, troubleshoot real-time voice issues, support Voice AI integrations, document systems, participate in on-call rotations, and collaborate with Infrastructure, DevOps, and Security teams on reliable, compliant operations.

Own strategy, roadmaps, prioritization, and outcomes across a portfolio of Voice AI products. Lead enterprise discovery with BFSI stakeholders, partner with engineering leadership on technical trade-offs, mentor other product managers, establish scalable product practices, and communicate priorities to executives. The role requires deep BFSI or Voice AI expertise, zero-to-one and scale experience, enterprise rollout experience, and strong product judgment.

Own enterprise sales across Pune and West Maharashtra BFSI accounts, managing prospecting, discovery, proposals, negotiations, and closing. Build territory strategy, acquire and expand strategic customers, engage senior stakeholders, deliver executive presentations and demonstrations, maintain pipeline forecasting, and collaborate with pre-sales, product, and customer success teams to position Voice AI and Speech Analytics solutions.

Leads strategic enterprise deployments for banks, insurers, NBFCs, and fintechs from solution design through production. Owns technical customer relationships, architecture, integrations, escalations, and go-live execution while mentoring FDEs. Builds reusable playbooks, reference architectures, tooling, and delivery standards to improve deployment speed and consistency. Partners with Product and Engineering to convert field insights into platform improvements and remains hands-on with APIs, data flows, workflows, and production troubleshooting.

Senior full-stack engineer owning end-to-end design, implementation, testing, and production operation of low-latency Voice AI and Voice Analytics systems. Drive architecture and design reviews, resolve reliability and scalability issues, mentor junior engineers, and establish engineering standards for APIs, observability, testing, and incident response.

Deploy and customize GreyLabs AI voice agents for enterprise BFSI clients: design AI workflows, build integrations (CRMs, dialers, APIs, S3/SFTP), debug production issues, run client workshops, analyze conversation logs to optimize outcomes, and feed product insights from deployments.

Lead revenue for a Series A Voice AI startup focused on BFSI. Own pipeline, forecasting, ARR targets, CXO relationships, and hire/coach the sales team. Build a repeatable sales playbook, stay active in deals, and shape GTM, pricing, and positioning with the co-founders.

Sell GreyLabs AI's speech-analytics SaaS to BFSI clients end-to-end. Generate and qualify leads, run technical demos, close large deals, manage relationships, align with product and CS teams, hit sales KPIs, and travel for client meetings as needed.

Lead product for voice-first AI agents in regulated BFSI: own discovery, roadmap, specs, and delivery. Translate operator workflows into AI-first features, define evaluation and recovery behaviors for ASR/NLP/TTS systems, partner with engineering and customers, and ensure enterprise adoption, compliance, and measurable outcomes.

Own strategic, consultative customer relationships for enterprise speech AI clients: lead onboarding, drive adoption, design success plans, identify upsell opportunities, monitor account health, influence product roadmap, and run executive business reviews to deliver measurable ROI.

Lead and scale a Forward Deployed Engineering organization that executes enterprise AI deployments across BFSI clients. Own hiring, org design, solution architecture, integrations, deployment reliability, and customer escalation. Partner with Sales, Product, and Engineering to standardize delivery, create reusable assets, and drive product feedback while maintaining technical credibility and executive-level customer engagement.

End-to-end Talent Partner for Tech and Product hiring: build pipelines, source and close AI/ML, data, and engineering talent; partner with hiring managers to shape roles; run full lifecycle hiring; maintain candidate experience; represent employer brand and drive hiring strategy and velocity.

Manage end-to-end AI agent implementations: design and optimize prompts, build conversational and voice agents, define agent logic and integrations, run testing and evaluation, and lead client-facing deployments from discovery to production.

Lead B2B content across the funnel for GreyLabs AI targeting BFSI buyers: own sales enablement, campaigns, long-form thought leadership, video/podcast scripting, event collateral, PR narratives, and coordinate freelancers to execute high-impact content.

Lead enterprise hunting for Pune/West Maharashtra BFSI accounts: own full sales cycle, build territory strategy, engage CXOs, design AI Voice/Speech Analytics solutions with pre-sales, manage POCs, forecasting, and represent the company at industry events.