Jobs at GreyLabs AI

Sell GreyLabs AI's speech-analytics SaaS to BFSI clients end-to-end. Generate and qualify leads, run technical demos, close large deals, manage relationships, align with product and CS teams, hit sales KPIs, and travel for client meetings as needed.

Own and operate deployment infrastructure and CI/CD across AWS and GCP using IaC. Build and run the observability stack, define on-call and runbooks, manage multi-cloud cost and capacity, partner with application teams, and lead postmortems and reliability improvements for production systems.

Lead revenue for a Series A Voice AI startup focused on BFSI. Own pipeline, forecasting, ARR targets, CXO relationships, and hire/coach the sales team. Build a repeatable sales playbook, stay active in deals, and shape GTM, pricing, and positioning with the co-founders.

Lead and grow the Forward Deployed Engineering function: own hiring, delivery standards, and customer engagements. Act as senior technical lead on strategic enterprise accounts, run architecture and integration reviews, reduce time-to-go-live by systematizing implementations, build reusable assets and playbooks, and close product-feedback loops with Tech. Stay hands-on for high-stakes integrations and production incident judgments.

Own an end-to-end product charter for Voice AI applied to Indian BFSI: run enterprise discovery, define roadmap, lead cross-functional delivery, drive customer adoption and go-to-market partnerships, and ensure measurable outcomes and production-grade quality.

Lead and scale a Forward Deployed Engineering organization that executes enterprise AI deployments across BFSI clients. Own hiring, org design, solution architecture, integrations, deployment reliability, and customer escalation. Partner with Sales, Product, and Engineering to standardize delivery, create reusable assets, and drive product feedback while maintaining technical credibility and executive-level customer engagement.

Own and run day-to-day workplace operations for the Mumbai office, handling vendor coordination, procurement, asset and inventory management, travel and onboarding logistics, admin documentation, and employee experience initiatives. Build scalable workplace processes, support office events and offsites, and act as the primary point of contact for office-related needs.

Lead product for voice-first AI agents in regulated BFSI: own discovery, roadmap, specs, and delivery. Translate operator workflows into AI-first features, define evaluation and recovery behaviors for ASR/NLP/TTS systems, partner with engineering and customers, and ensure enterprise adoption, compliance, and measurable outcomes.

Lead delivery, architecture, and team development for a Voice AI platform. Own end-to-end production delivery, hire and grow engineering teams, co-drive technical direction, engage enterprise customers, and design scalable engineering operating models.

Own strategic, consultative customer relationships for enterprise speech AI clients: lead onboarding, drive adoption, design success plans, identify upsell opportunities, monitor account health, influence product roadmap, and run executive business reviews to deliver measurable ROI.

Deploy and customize GreyLabs AI voice agents for enterprise BFSI clients: design AI workflows, build integrations (CRMs, dialers, APIs, S3/SFTP), debug production issues, run client workshops, analyze conversation logs to optimize outcomes, and feed product insights from deployments.

Own end-to-end product design for AI-first B2B SaaS workflows in BFSI: architect agentic AI interactions, build scalable design systems, simplify complex financial flows, produce high-fidelity UI, and collaborate with founders, product, and engineering to ship polished web products.