VP - Product

GreyLabs AI is an Agentic AI company transforming traditional call centres and customer operations using technologies such as Voice AI, Conversational AI, and intelligent AI agents. We help banks, NBFCs, and other enterprises automate complex workflows, improve operational efficiency, and drive measurable business outcomes.

Our ambition goes beyond being a technology partner. We aim to be a business partner that takes ownership of customer outcomes—helping enterprises improve collections, increase sales conversions, enhance customer service, and transform operations through intelligent, outcome-driven products.

We are looking for a VP of Product to own our product vision, strategy, and roadmap. You will work closely with customers to understand their business challenges, identify opportunities to transform operations, and build products that deliver measurable business impact.

This role requires a customer-first, data-driven product leader who combines deep BFSI workflow expertise with strong business acumen and the ability to build and lead high-performing product teams. You should be comfortable making decisions based on data, customer insights, and measurable outcomes rather than intuition or opinions alone.

• Own product strategy and roadmap: Define the product vision, multi-quarter roadmap, and quarterly priorities aligned with company strategy and customer outcomes.

• Drive customer outcomes: Work directly with business and operations leaders at banks, NBFCs, and fintech companies to understand their goals and take ownership of business impact—not just product delivery.

• Transform business workflows: Build products that improve collections, sales, customer service, and other high-volume customer operations. Drive measurable improvements in recovery rates, conversions, resolution rates, productivity, and cost efficiency.

• Make data-driven decisions: Use product analytics, customer feedback, experiments, and business metrics to prioritise opportunities, evaluate trade-offs, and measure impact. Challenge assumptions with evidence and establish a culture of objective decision-making.

• Build scalable products: Convert customer-specific challenges into repeatable product capabilities rather than one-off custom solutions, balancing enterprise needs with platform scalability.

• Champion Agentic AI: Work with engineering and AI research teams to translate advances in Agentic AI, Voice AI, and Conversational AI into reliable, production-grade products.

• Own metrics and execution: Define success metrics, establish clear accountability, and track outcomes across the product lifecycle—from discovery and delivery to adoption and business impact.

• Build and lead teams: Build, mentor, and develop high-performing product teams. Set clear expectations, empower product managers, and create a culture of ownership, accountability, and continuous improvement.

• Drive cross-functional alignment: Partner with engineering, AI research, sales, implementation, and customer success to ensure product strategy translates into customer value and business results.

• 13+ years of overall experience, with significant experience in product management and leadership.

• Experience in BFSI, fintech, lending, banking technology, or enterprise technology serving financial institutions.

• Strong understanding of at least one major business workflow, preferably collections, sales, or customer service.

• Proven experience taking products from customer discovery through implementation, adoption, and measurable business outcomes.

• A strong customer-facing mindset, with experience working directly with enterprise customers and senior business stakeholders.

• Demonstrated ability to own product strategy, roadmaps, business metrics, and outcomes.

• A data-driven decision-maker who uses quantitative analysis, experimentation, and evidence to make prioritisation and investment decisions.

• Experience building and leading product teams, developing talent, and driving execution across multiple functions.

• Ability to balance immediate customer needs with long-term product scalability and commercial impact.

• Strong problem-solving skills and comfort operating in a fast-paced, evolving environment.

Good to have: Experience in Agentic AI, Conversational AI, Voice AI, contact-centre technology, speech analytics, or AI-powered enterprise automation.

• Customers see GreyLabs AI as a business partner accountable for business outcomes, not just a technology vendor.

• Products deliver measurable improvements in collections, sales, customer service, and operational efficiency.

• Product decisions are driven by data, customer evidence, and business impact.

• Customer-specific requirements translate into scalable products adopted across multiple enterprises.

• A high-performing product organisation delivers against clear metrics, with strong ownership and execution.