Jobs at Globe Life

Processes newly reported claims by organizing and indexing documentation, conducting first-occurrence calls, requesting information from members and providers, completing daily reports, and maintaining accurate records. The role requires meeting productivity and quality standards, protecting patient confidentiality under HIPAA, participating in training, and navigating multiple databases and software tools in a remote environment.

Verifies life and health insurance applications through outbound calls, documents information for underwriting, explains application procedures, assesses additional verification needs, completes paperwork, updates quality assurance records, transfers calls, and meets departmental performance targets.

Handles inbound cancellation calls and outbound lapse-recovery contacts for life insurance policyholders. The representative assesses customer needs, explains policy options, recommends coverage or payment solutions, documents interactions, maintains product knowledge, and meets contact-center KPIs for retention, call quality, resolution, attendance, and productivity. This is a remote, part-time Monday–Friday role requiring strong communication, customer service, and problem-solving skills.

Supports sales teams and broker partners through prospecting, quoting, proposals, enrollments, renewals, RFPs, licensing, and producer appointments. Maintains pipeline and process tracking, coordinates with internal teams and third-party administrators, responds to product inquiries, supports broker training, and manages Salesforce records. The remote role may require occasional travel of less than 10% for open enrollment meetings.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Conduct outbound and inbound calls to welcome new policyholders, verify policy information, collect initial premiums, explain benefits, and warm internet-generated leads for the sales team. The role also handles paperwork, correspondence, policy-service corrections, customer activity records, and special outbound campaigns. Success requires strong phone and customer-service skills, accurate CRM and payment handling, confidentiality, organization, mathematical ability, and calm decision-making in a remote environment.

Verifies life and health insurance applications through outbound calls, documents information for underwriting, explains application procedures, completes paperwork, updates quality assurance records, transfers calls, and meets departmental KPIs. The role requires strong customer service, accurate data entry, multitasking, organization, computer proficiency, and preferably bilingual English-Spanish communication. This is a part-time remote position.

Designs and delivers virtual sales training for Individual Market teams, analyzes performance data and market trends, prepares agency reports, and advises sales leaders on training effectiveness. The role supports assigned territories, identifies skill gaps, develops training solutions, aligns initiatives with organizational goals, and manages multiple priorities independently in a remote environment.

Handle inbound and outbound calls to current policyholders to explain and add additional life, accident, and health coverage; use the eService web system to assess eligibility, complete paperwork, correct errors, and assist with correspondence while maintaining confidentiality and strong customer service.

Provides bilingual Spanish-English customer support through phone, email, and written correspondence. Resolves inquiries accurately, handles escalations, meets quality and service-level metrics, and contributes to department initiatives. The role requires strong communication, listening, problem-solving, computer, and customer service skills, along with schedule flexibility, shift work, and occasional overtime. This is a remote, Monday-through-Friday position.

Develop, deliver, and evaluate training programs for customer retention representatives. Responsibilities include creating curricula and instructional materials, conducting onboarding and coaching sessions, monitoring call quality, providing feedback, supporting call center operations, testing new systems, identifying training gaps, and improving program effectiveness. The role also collaborates with supervisors and managers to ensure representatives meet customer service and performance standards.

Prepares, assembles, verifies, and records customer mailings, including billing, claims, letters, and policies. Operates mail-inserting equipment, corrects mailing errors, moves materials using pallet jacks, assists warehouse operations, maintains organized work areas, meets production targets, follows safety procedures, and performs shipping and mailing duties. Requires frequent lifting, prolonged standing, attention to detail, basic math, English fluency, and flexibility for overtime and changing assignments.

Develops and manages executive protection programs, including threat assessments, close protection, secure transportation, travel logistics, counter-surveillance, emergency response, investigations, and guard-force oversight. Leads security professionals, contractors, special-event protection, access control, and risk mitigation initiatives. Advises senior leadership on physical threat identification and response while coordinating with HR, IT Security, law enforcement, and local authorities. The role requires extensive international travel, long hours, and on-site work in McKinney, Texas.

Creates graphic, video, audio, and photographic content for Globe Life’s social media platforms and campaigns. Develops social media initiatives, supports internal and external events, captures event content, writes messaging, follows brand standards, and collaborates with social media teams. The role requires managing multiple deliverables, staying current with digital trends, and traveling domestically and internationally to support company events.

Build and own full-stack web applications using Vue 3, TypeScript, C#, .NET Core, and SQL Server. Lead front-end architecture, performance, accessibility, testing, API development, authentication, CI/CD, and production support. Establish engineering standards, conduct code reviews, mentor developers, drive technical decisions, and collaborate across the software development lifecycle. The role is hybrid in McKinney, Texas.

Provides high-level administrative and strategic support to the CEO of Globe Life’s Sales Division. Responsibilities include managing calendars, travel, communications, vendors, event budgets, reports, meetings, expenses, and confidential matters. The role coordinates executive events, supports leadership decisions, monitors project timelines, manages office logistics, and represents the CEO professionally. It requires strong judgment, organization, communication, analytical, vendor-management, and Microsoft Office skills in an onsite environment.

Maintains and repairs building systems and facilities, including HVAC, plumbing, electrical, mechanical, doors, windows, and structural components. Conducts inspections, troubleshoots issues, performs emergency repairs, maintains logs, operates tools and equipment, follows health and safety regulations, and coordinates with vendors and contractors.

Leads regional insurance sales growth through territory expansion, broker and employer-group development, direct sales, and revenue accountability. Recruits and coaches distributed sales leaders and brokers, manages regional accounts, ensures licensing and regulatory compliance, and uses CRM and market analytics to track pipelines, forecast performance, allocate territories, and identify opportunities. The role requires significant regional travel while operating remotely.

Supports key insurance accounts by addressing production, recruiting, onboarding, appointment, activation, and portal issues. Tracks and communicates performance metrics, coaches agents on sales fundamentals, mentors recruiting leaders, and delivers webinars and in-person seminars. Partners with licensing, operations, technology, and compliance teams to resolve field issues, document solutions, and improve agent readiness and production. This is a remote role requiring travel for training, seminars, and meetings.

Supports the Privacy Architecture Program by maintaining privacy policies and controls, conducting privacy and compliance risk assessments, monitoring regulatory compliance, performing data privacy impact assessments and consent management audits, and supporting incident investigations and program audits. Provides privacy guidance to business partners, researches changing laws and standards, maintains privacy documentation, and helps implement Privacy Enhancing Technologies while coordinating cross-functional compliance activities.