Jobs at Globe Life

Provide first-tier remote customer support via phone, email, and written correspondence; resolve inquiries promptly, meet quality and performance metrics, handle escalations, and follow operational standards and schedules.

Supports key insurance accounts by addressing production, recruiting, onboarding, appointment, activation, and portal issues. Tracks and communicates performance metrics, coaches agents on sales fundamentals, mentors recruiting leaders, and delivers webinars and in-person seminars. Partners with licensing, operations, technology, and compliance teams to resolve field issues, document solutions, and improve agent readiness and production. This is a remote role requiring travel for training, seminars, and meetings.

Processes and balances deposits, refunds, miscellaneous payments, and adjustments across multiple companies. Enters and codes transactions in Workday, indexes ledger documents in OnBase, supports account reconciliations and general ledger activities, and assists with supplier data maintenance. The role requires accurate data entry, SOX compliance, Excel proficiency, attention to detail, and collaboration with accounting teams. This is an onsite position in McKinney, Texas.

Manage end-to-end accounts payable check printing and disbursement operations using Workday and Security Manager. Responsibilities include printing and quality-checking checks, reconciling daily check runs, balancing issues, managing secure check stock, enforcing security and audit controls, processing voids and reissues, resolving discrepancies, maintaining records, supporting positive pay deadlines, and coordinating with internal departments on payment schedules and inquiries.

Conduct outbound and inbound calls to welcome new policyholders, verify policy information, collect initial premiums, explain benefits, and warm internet-generated leads for the sales team. The role also handles paperwork, correspondence, policy-service corrections, customer activity records, and special outbound campaigns. Success requires strong phone and customer-service skills, accurate CRM and payment handling, confidentiality, organization, mathematical ability, and calm decision-making in a remote environment.

Handle calls and emails from agency offices, accounts, and policyholders. Explain billing statements, assist users with the online billing system, research account issues, resolve complex billing questions, and support business owners and bookkeepers with invoices. Provide timely, high-quality customer service, manage stressful interactions, participate in phone rotation, and work independently in a remote environment.

Supports the Privacy Architecture Program by maintaining privacy policies and controls, conducting privacy and compliance risk assessments, monitoring regulatory compliance, performing data privacy impact assessments and consent management audits, and supporting incident investigations and program audits. Provides privacy guidance to business partners, researches changing laws and standards, maintains privacy documentation, and helps implement Privacy Enhancing Technologies while coordinating cross-functional compliance activities.

Calculates, adjusts, audits, and processes sales commissions for agents. Maintains commission databases and records, investigates payout disputes, reconciles discrepancies, answers commission and 1099 questions, supports recurring commission processes, and recommends process improvements while ensuring accurate and timely payments.

Designs and leads enterprise data and AI architecture, including LLM, generative AI, agentic AI, MCP, RAG, vector database, and chatbot solutions. Oversees data models, ETL/ELT pipelines, cloud and on-premises platforms, AI governance, safety guardrails, and responsible AI practices. Partners with engineering and business leaders, communicates with executives, mentors technical teams, and delivers scalable solutions within the life insurance domain using AWS, .NET, C#, ASP.NET Core, Web API, and Angular.

Deliver and implement Liberty National training systems across field agencies, schedule and conduct webinars/meetings, create training materials, mentor field supervisors/directors, monitor field performance, manage travel and expenses, and complete weekly field reports to drive adoption and efficiency.

Lead annual and strategic planning, forecasting, and variance analysis; drive migration from Anaplan to Workday Adaptive; automate and scale FP&A processes; deliver executive reporting and insights; manage and develop the FP&A team; partner with stakeholders to identify risks, opportunities, and process improvements.

Administers and monitors physical access control and surveillance systems, manages credentials, audits permissions, troubleshoots hardware and software, supports investigations and audits, coordinates vendors and installations, maintains compliance documentation, and advises internal teams on security policies, upgrades, and risk mitigation.

Develops and manages executive protection programs, including threat assessments, close protection, secure transportation, travel logistics, counter-surveillance, emergency response, investigations, and guard-force oversight. Leads security professionals, contractors, special-event protection, access control, and risk mitigation initiatives. Advises senior leadership on physical threat identification and response while coordinating with HR, IT Security, law enforcement, and local authorities. The role requires extensive international travel, long hours, and on-site work in McKinney, Texas.

Administer and support benefits, retirement, wellness, and leave programs. Manage enrollments, vendor billing, audits, compliance (ERISA/ACA/HIPAA/COBRA/FMLA), vendor/recordkeeper relationships, employee education, data integrity in HRIS, and billing reconciliations. Assist with testing, regulatory filings, and strategic initiatives to improve plan operations and employee experience.

Lead and execute complex IT audits, develop audit plans and strategies, assess controls and SOX compliance, report findings with recommendations, supervise and coach audit staff, and provide risk-management consultation.

Leads and executes graphic design solutions for print and digital marketing channels. Develops visual concepts, applies brand systems, manages complex projects, collaborates with writers and marketing partners, provides design feedback, and creates scalable visual components. The role also contributes to planning, maintains high design quality, mentors designers, and delivers work aligned with business objectives and brand standards.

Processes insurance applications received through mail, fax, email, and SFTP. Responsibilities include sorting, coding, scanning, indexing, data entry, documentation verification, report maintenance, exception resolution, check logging, and mailing policy documents and correspondence. The role requires accurate application handling, timely follow-up on pending items, and coordination with clients, agents, and internal teams in an onsite McKinney, Texas environment.

Ensure timely, accurate application of premium payments for Globe Life policies: research and apply payments, balance daily transactions, process refunds, post accounting entries, and assist Associate Accounting Clerk duties.

Capture, edit, and deliver photography assets (headshots, events, executive moments) to support Globe Life brand and social media. Plan and execute shoots, coordinate with digital media creators, upload and curate images for corporate and field use, mentor teammates, and manage projects from planning through delivery while adhering to brand guidelines.

The Sr. Financial Operations Internal Auditor leads audit engagements, evaluates processes, and provides consulting services while mentoring junior staff in compliance and internal controls.