Jobs at Globe Life

As a Customer Retention Representative, you will assist customers in understanding their policies, resell benefits, and handle premium payments while providing excellent customer service.

As a Customer Retention Representative, you will engage with policyholders, address cancellation concerns, provide retention solutions, and maintain accurate records.

Resolve escalated consumer and agent issues by researching reports and complaints, monitoring quality, placing outgoing calls, documenting findings, preparing correspondence and reports, escalating serious matters, and supporting team projects while maintaining confidentiality and professionalism.

Coordinate and optimize lead distribution operations by analyzing data, resolving discrepancies, creating and maintaining lead campaigns, documenting SOPs, coordinating cross-functional teams, reporting progress to stakeholders, recommending process improvements, and responding to ad hoc requests to ensure timely project delivery and accurate lead management.

Handle inbound and follow-up calls to promote and sell Globe Life insurance products, close new accounts via phone or email, and generate revenue while meeting sales goals.

Lead design, development, and maintenance of scalable .NET web and Windows applications. Build RESTful APIs, integrate front-end frameworks, collaborate with cross-functional teams, drive architectural decisions, perform code reviews and testing, and support deployments and backlog reduction for the eApp portfolio.

Lead and develop a remote team of life claims associates to ensure accurate, compliant processing of life and accident claims. Oversee workflow in OnBase and mainframe systems, review high-cost claims, conduct audits, provide training and performance management, drive process improvements, produce reports, and collaborate with cross-functional partners including Legal, Policy Services, and IT.

The Sr. Financial Operations Internal Auditor leads audit engagements, evaluates processes, and provides consulting services while mentoring junior staff in compliance and internal controls.

Lead and execute IT audits including control design and effectiveness testing, SOX ITGC assessments, risk-based reporting, remediation follow-up, and IT risk assessment tasks across technologies and frameworks.

The Associate Communications Clerk assists in claim operations by sorting documents, indexing claims, supporting analysts, and ensuring quality and compliance with standards.

Manage strategic group benefits client relationships as primary contact, coordinate with internal teams and TPAs for service delivery, lead renewals and account growth, prepare reports and stewardship presentations, escalate and resolve complex issues, and mentor junior account managers.

Lead regional sales growth for supplemental life and health products across Southeast markets. Use market analytics to prioritize territories, recruit and develop licensed agents, build employer and association distribution, conduct in-person sales and enrollments, manage quotas and retention, ensure regulatory compliance, maintain CRM pipelines, and present regional strategy to executive leadership.

Perform accurate data entry, claims sorting/indexing, mail handling, postage machine operation, pick up/drop off mail, prepare bank deposits, and other clerical duties to maintain departmental workflow.

Lead regional market development and sales for supplemental life and health products. Identify high-potential markets, recruit and coach agents, build employer and association relationships, manage multi-state licensing and compliance, hit regional revenue targets, and travel extensively to conduct in-person sales and market-building activities.

The Outbound Sales Specialist engages with clients via calls to activate life insurance policies, collect payments, and assist customers with their needs, all while maintaining procedures and excellent communication.

As a Customer Service Representative, you will provide exceptional service by assisting policyholders with policy details, claim status, and payments while maintaining communication via phone and email.

The Bilingual Customer Retention Representative engages with customers regarding policy cancellations, builds relationships, and offers solutions to retain life insurance policies.

The Sr. Financial Analyst will support executive leadership by developing accurate forecasts, financial reports, and complex financial models while enhancing planning processes and delivering actionable business insights.

The Mainframe Sr. Software Engineer develops and supports applications, works with clients for specifications, adheres to development standards, and leads projects while mentoring others.

The Corporate Communications Specialist develops and manages multichannel communications to enhance employee engagement, coordinating with internal stakeholders and maintaining content schedules.