Jobs at Globe Life

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Coach multiple Scrum teams, facilitate Agile ceremonies, improve sprint planning and delivery, remove impediments, and support continuous improvement. The role includes launching and coaching Scrum teams, guiding Product Managers and leaders, tracking Agile metrics, managing risks and dependencies, supporting Agile Release Train launches, and aligning delivery with business objectives. This remote position requires advanced facilitation, coaching, forecasting, and organizational change capabilities.

Supports sales teams and broker partners through prospecting, quoting, proposals, enrollments, renewals, RFPs, licensing, and producer appointments. Maintains pipeline and process tracking, coordinates with internal teams and third-party administrators, responds to product inquiries, supports broker training, and manages Salesforce records. The remote role may require occasional travel of less than 10% for open enrollment meetings.

Manage end-to-end accounts payable check printing and disbursement operations using Workday and Security Manager. Responsibilities include printing and quality-checking checks, reconciling daily check runs, balancing issues, managing secure check stock, enforcing security and audit controls, processing voids and reissues, resolving discrepancies, maintaining records, supporting positive pay deadlines, and coordinating with internal departments on payment schedules and inquiries.

Creates graphic, video, audio, and photographic content for Globe Life’s social media platforms and campaigns. Develops social media initiatives, supports internal and external events, captures event content, writes messaging, follows brand standards, and collaborates with social media teams. The role requires managing multiple deliverables, staying current with digital trends, and traveling domestically and internationally to support company events.

Owns the configuration, optimization, administration, and support of Globe Life’s Archer GRC platform. Responsibilities include gathering requirements, configuring workflows and reports, developing documentation and test plans, troubleshooting issues, managing data and dashboards, supporting releases, analyzing business processes, and training stakeholders. The role also manages small workstreams, participates in Agile planning, monitors platform performance and data quality, and recommends continuous improvements.

Owns the configuration, optimization, governance, and support of the company’s GRC platform. Leads implementations, requirements workshops, workflow and integration design, compliance automation, UAT, deployments, upgrades, audit support, and continuous improvement. The role also manages platform initiatives, coordinates stakeholders, mentors team members, maintains governance standards, and advises business teams on GRC capabilities and best practices.

Provide first-tier remote customer support via phone, email, and written correspondence; resolve inquiries promptly, meet quality and performance metrics, handle escalations, and follow operational standards and schedules.

Provides bilingual Spanish-English customer support through phone, email, and written correspondence. Resolves inquiries accurately, handles escalations, meets quality and service-level metrics, and contributes to department initiatives. The role requires strong communication, listening, problem-solving, computer, and customer service skills, along with schedule flexibility, shift work, and occasional overtime. This is a remote, Monday-through-Friday position.

Handle inbound and outbound calls to sell Globe Life insurance products, close new accounts, provide consultative support to match products to customer needs, and generate revenue while meeting attendance and scheduling requirements for remote work.

Deliver and implement Liberty National training systems across field agencies, schedule and conduct webinars/meetings, create training materials, mentor field supervisors/directors, monitor field performance, manage travel and expenses, and complete weekly field reports to drive adoption and efficiency.

Reviews and processes life and health insurance applications from receipt through final status. Verifies completeness, accuracy, documentation, and state compliance; communicates with agents about missing or corrected information; scans and indexes documents in OnBase; processes pending, withdrawn, and issued applications; supports group additions, billing setup, delinquency review, complaint resolution, and policy mailing.

Assists with insurance market conduct examinations, MCAS and regulatory reporting, regulatory change management, and liaison activities with state insurance departments. Conducts legal research, analyzes compliance issues, interprets statutes and regulations, drafts communications and documents, and advises internal business units. Coordinates data collection, supports implementation of regulatory requirements, and manages multiple priorities while maintaining confidentiality.

Designs, develops, and supports full-stack applications across APIs, data layers, AWS services, and front-end interfaces. Builds scalable .NET and C# systems, SQL Server solutions, cloud workflows, authentication, integrations, and CI/CD pipelines. Provides production support, resolves performance and security issues, leads architecture and code reviews, mentors developers, and partners with cross-functional teams throughout the Agile SDLC.

Handle inbound and outbound calls to current policyholders to explain and add additional life, accident, and health coverage; use the eService web system to assess eligibility, complete paperwork, correct errors, and assist with correspondence while maintaining confidentiality and strong customer service.

Build and own full-stack web applications using Vue 3, TypeScript, C#, .NET Core, and SQL Server. Lead front-end architecture, performance, accessibility, testing, API development, authentication, CI/CD, and production support. Establish engineering standards, conduct code reviews, mentor developers, drive technical decisions, and collaborate across the software development lifecycle. The role is hybrid in McKinney, Texas.

Leads regional insurance sales growth through territory expansion, broker and employer-group development, direct sales, and revenue accountability. Recruits and coaches distributed sales leaders and brokers, manages regional accounts, ensures licensing and regulatory compliance, and uses CRM and market analytics to track pipelines, forecast performance, allocate territories, and identify opportunities. The role requires significant regional travel while operating remotely.

Supports the Privacy Architecture Program by maintaining privacy policies and controls, conducting privacy and compliance risk assessments, monitoring regulatory compliance, performing data privacy impact assessments and consent management audits, and supporting incident investigations and program audits. Provides privacy guidance to business partners, researches changing laws and standards, maintains privacy documentation, and helps implement Privacy Enhancing Technologies while coordinating cross-functional compliance activities.

Lead annual and strategic planning, forecasting, and variance analysis; drive migration from Anaplan to Workday Adaptive; automate and scale FP&A processes; deliver executive reporting and insights; manage and develop the FP&A team; partner with stakeholders to identify risks, opportunities, and process improvements.

Administer and support benefits, retirement, wellness, and leave programs. Manage enrollments, vendor billing, audits, compliance (ERISA/ACA/HIPAA/COBRA/FMLA), vendor/recordkeeper relationships, employee education, data integrity in HRIS, and billing reconciliations. Assist with testing, regulatory filings, and strategic initiatives to improve plan operations and employee experience.