Jobs at GCash

Leads quality assurance and data testing for analytical outputs, including test planning, SQL validation, defect tracking, UAT support, and QA sign-off. Validates reports, dashboards, tables, and data across layers for accuracy, completeness, and consistency. Coordinates with analysts and stakeholders, maintains testing documentation, meets SLA targets, and uses Jira, BI tools, and automation to improve regression testing, defect analysis, and reporting quality.

Drive advertising technology revenue across Online/E-commerce, Food, and Transportation sectors. Build advertiser relationships, prospect and close high-value deals, manage pipelines and forecasts, and expand account wallet share through cross-selling. Serve as the primary account contact, provide strategic campaign consultation, collaborate on pitches and execution, analyze post-campaign performance, and deliver recommendations. Maintain advertiser retention, revenue targets, pipeline velocity, CRM accuracy, and campaign performance metrics.

Aligns learning and development strategy with business priorities; designs, implements, and evaluates learning programs; manages training calendars, curricula, providers, and stakeholders; oversees training delivery and outcomes; leads skills modeling, assessments, success profiles, and development recommendations for critical roles.

Leads enterprise operational and financial risk management for a fintech organization. Oversees risk identification, assessment, KRIs, RCSA, incident and issue management, liquidity, market and credit risk frameworks, stress testing, risk appetite, regulatory impact analysis, governance reporting, and escalation. Partners with senior leadership, the CRO, Finance Group, business units, and the Board while embedding risk practices, training teams, and improving policies and controls.

Leads operational risk management activities across business units, including risk identification, RCSA and KRI development, control assessments, incident and issue management, monitoring, reporting, escalation, audit remediation, and regulatory compliance. The role supports risk mitigation, gap analysis, continuous monitoring, stakeholder training, and reporting to senior management and board-level committees.

Analyzes borrower creditworthiness, develops and optimizes acquisition credit risk strategies, monitors loan portfolio quality, and uses statistical modeling to improve risk segmentation and lending decisions. The role also produces risk reports, tracks key portfolio indicators, identifies emerging trends, presents recommendations to management, and collaborates with Product, Technology, Sales, Collections, and Portfolio Management teams on process improvements and automation.

Partners with business teams on financial analysis, commercial reviews, business cases, and post-implementation assessments. Provides insights and recommendations to improve profitability and align performance with strategy. Collaborates with reporting, budgeting, and management reporting teams to ensure accurate financial records, targets, KPIs, costs, and revenues.

Manages internal and external stakeholder communications for product updates, campaigns, maintenance announcements, and partner engagement. Develops communication channels, templates, and guidelines; coordinates messaging across teams and business partners; gathers feedback; improves communication workflows; and manages multiple communication initiatives, timelines, and priorities.

Develop and launch innovative financial products and features through consumer research, product positioning, go-to-market planning, and data-driven growth marketing. The role manages business cases, advertising and promotions budgets, performance optimization, marketing communications, cross-functional collaboration, and team processes while driving customer acquisition, usage, transaction value, and revenue.

Supports and optimizes enterprise network infrastructure, including routers, switches, firewalls, wireless systems, VPNs, and load balancers. Resolves incidents, performs root cause analysis, monitors performance, configures and upgrades network devices, manages segmentation and security controls, and maintains documentation. Collaborates with security, systems, and application teams on network projects, migrations, compliance, and vulnerability remediation. Provides escalation support, reporting, knowledge sharing, and mentorship to junior staff.

Leads customer experience strategy and transformation across support channels, self-service, automation, AI capabilities, learning systems, quality assurance, vendor governance, financial management, and process optimization. The role owns CX roadmaps, improves operational efficiency, establishes vendor SLAs, reduces customer friction, and drives cost optimization across customer experience functions.

Leads the development and launch of new fintech lending products, including cash loans, BNPL, and revolving credit. Identifies market opportunities, defines product features, pricing, and value propositions, and coordinates cross-functional integration across product, sales, business development, and customer lifecycle teams. Tracks delivery timelines, budgets, scope, KPIs, and product-market fit for new customer segments.

Supports marketing strategy and governance by monitoring competitors and market trends, managing campaign approvals, maintaining the marketing calendar, conducting business research, tracking performance deliverables, preparing reports, and coordinating planning sessions, meetings, and action items across the Marketing team.

Manages complex, cross-functional strategic transformation projects from initiation through completion. Oversees data transformation, project portfolios, milestones, budgets, risks, stakeholder coordination, reporting, and post-mortems. Ensures initiatives are delivered on time, within budget, and achieve projected EBITDA impact. Leads kickoffs, facilitates workstreams, escalates blockers, and provides executive updates while enforcing structured project management practices.

Drive MSME merchant acquisition, manage the full sales cycle, develop strategic accounts, and grow adoption of GCash payment and digital solutions. Build relationships with business owners and decision-makers, conduct business reviews, identify growth opportunities, resolve partner concerns with internal teams, and achieve sales KPIs. Maintain accurate pipelines, account profiles, performance reports, and sales administration records while supporting strong stakeholder engagement and customer-focused account development.

Manages digital forensics and incident response investigations involving cyber incidents, evidence collection, preservation, forensic analysis, and event reconstruction. Coordinates with technical, legal, regulatory, and law enforcement stakeholders; leads incident response and crisis management activities; prepares investigation reports and may provide expert testimony. The role also develops response protocols, improves forensic capabilities, monitors cybersecurity trends, and trains teams on digital forensics and incident response.

Monitor, detect, investigate, and analyze transaction fraud incidents. Review detection parameters, profiles, and processes; perform quality assurance; identify root causes and fraud trends; recommend improvements; collaborate with business units to reduce fraud exposure and ensure risks are addressed; and deliver accurate, timely fraud reports.

Translate business and operational data into actionable insights, dashboards, reports, and performance recommendations. Define and validate data requirements, establish meaningful KPIs, analyze performance trends, and communicate findings to stakeholders to support daily operations and strategic decision-making.

Own FX pricing, rate distribution, wholesale USD/PHP execution, multi-currency liquidity, bank relationships, cash forecasting, and institutional settlement support. Develop FX trading policies, manage BSP and AMLC compliance, lead audit responses, and define requirements for rate engines, treasury systems, and API integrations with Product and Engineering.

Deliver reports, analyses, and business scorecard insights to support data-driven decisions. Partner with cross-functional teams to understand data needs, identify trends and opportunities, flag performance risks, and present recommendations to senior stakeholders. Promote data literacy and a data-driven culture while staying current on analytics best practices.