Tech Support Manager

Posted 2 Days Ago
Be an Early Applicant
National Capital Region
Senior level
Fintech • Software • Financial Services
The Role
The Tech Support Manager will oversee the IT support team, manage IT operations including Windows and Mac endpoint maintenance, and develop network and server strategies. Responsibilities include troubleshooting technical issues, managing vendor contracts, ensuring policy compliance, and preparing the IT budget.
Summary Generated by Built In

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

  • Manage and supervise the IT support team, providing guidance and training as needed.
  • Oversee Windows and Mac endpoints' installation, configuration, and maintenance.
  • Develop and implement network and server management strategies, including security protocols and disaster recovery plans.
  • Monitor system performance and troubleshoot complex technical issues.
  • Collaborate with other departments to identify and implement technology solutions that support business objectives.
  • Manage vendor relationships and negotiate hardware, software, and services contracts.
  • Ensure compliance with IT policies and procedures and stay updated with current technology trends.
  • Prepare and manage the IT budget.
  • Manage and supervise Active Directory, office network and servers.

 

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Minimum of 10 years experience in IT, with at least three years in a managerial role.
  • Strong knowledge of Windows and Mac operating systems, network protocols, and server management.
  • Proven experience in troubleshooting and resolving complex technical issues.
  • Excellent leadership and team management skills.
  • Strong communication and interpersonal skills.

Preferred Certifications:

  • Microsoft Certified: Windows Server Infra, AD
  • Apple Certified Support Professional (ACSP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Systems Security Professional (CISSP)

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

Top Skills

macOS
Windows
The Company
HQ: Bonifacio Global City, Metro Manila
2,570 Employees
On-site Workplace
Year Founded: 2015

What We Do

Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans.

Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.

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