Jobs at Frontify

Generate qualified leads for the DACH market through targeted outbound prospecting (calls, emails, multi-touch). Qualify and hand off opportunities to Account Executives, manage high-volume accounts, research buyer personas, anticipate objections, and communicate tailored value propositions. Work collaboratively with sales teams and follow structured onboarding and enablement.

Generate qualified leads for the DACH market through personalized outbound prospecting (calls, emails, multi-touch). Manage target accounts, research buyer personas, collaborate with Account Executives, overcome objections, and move high-potential prospects into the sales cycle while synthesizing complex information for executive buyers.

The Senior Backend Engineer will implement features for a web application, ensure solutions are scalable, secure, and maintainable, and collaborate on product development.

Lead and scale the Customer Success organization across Northern Europe, Middle East, and APAC. Manage team leads and CSMs, drive regional expansion, align CS strategy with global goals, improve retention and adoption through data-driven decisions, partner with Sales/Product/Marketing, and represent customer voice at executive level.

Lead Frontify's global Scaled Customer Success organization to drive adoption, renewals, and expansion for a large, mid-market customer base. Design scalable CS strategies and AI/automation-enabled workflows, optimize processes, playbooks, segmentation, and tooling, partner with Sales/Product/Revenue teams, and use customer and revenue data to improve NRR/GRR and CS efficiency. Build a solutions-focused culture and ensure consistent execution across onboarding, adoption, renewals, and expansion.

Lead marketing systems and analytics for allbound and ABM programs. Own attribution reporting, campaign and advertising operations, account scoring, intent data, and integrations between marketing systems and CRM. Translate strategy into scalable technical execution, drive data quality, and deliver actionable insights to marketing and commercial teams.

As a Senior Enterprise Account Manager, you'll develop relationships with enterprise customers, drive revenue growth, manage accounts, and collaborate with various teams to enhance customer success in the EMEA market.

Own and optimize quote-to-cash processes including subscription billing, invoicing, renewals, dunning, reconciliations and data validation. Partner with Sales, Customer Success, Legal and Revenue Operations to resolve customer operational requests, improve workflows, drive automation/AI initiatives, and document scalable finance operations best practices.

Drive enterprise customer onboarding, adoption, and retention for US accounts. Build strategic relationships, track usage and success metrics, resolve issues, and coordinate across sales, product, support, and marketing to enable renewals, upsells, and business value.

Lead a 20-person platform engineering org to define and execute platform strategy (cloud, internal developer platform, AI/LLM tooling, frontend/backend platforms, quality, and security). Remove friction so product teams ship faster and at higher quality, set architecture/standards, manage tech debt, mentor leaders, and measure developer experience and platform adoption.

Drive customer happiness by guiding clients through onboarding, maintaining relationships, providing support, and identifying upsell opportunities. Collaborate with cross-functional teams to enhance customer experience and product adoption.

Own investigation and resolution of complex technical issues across APIs, integrations, authentication, provisioning, and product behavior. Guide customers and developers via email, chat, and calls; create high-quality bug reports and troubleshooting guides; collaborate with Product and Engineering to identify root causes and improve product and support processes. Contribute to documentation, AI knowledge sources, and automation to scale support.

Contribute creative ideas and execute polished designs across social, internal comms, presentations, campaigns, events and video. Take briefs, collaborate with writers and designers, iterate quickly on feedback, and raise the studios overall creative quality.