Jobs at Frontify

Act as a product expert for Frontify, advising Sales and Customer Success on technical solutions, delivering tailored demos, designing integrations with design and CMS tools, leveraging APIs/SDKs for complex requirements, capturing customer feedback to influence product, and creating technical enablement content.

Lead marketing systems and analytics for allbound and ABM programs. Own attribution reporting, campaign and advertising operations, account scoring, intent data, and integrations between marketing systems and CRM. Translate strategy into scalable technical execution, drive data quality, and deliver actionable insights to marketing and commercial teams.

As a Senior Enterprise Account Manager, you'll develop relationships with enterprise customers, drive revenue growth, manage accounts, and collaborate with various teams to enhance customer success in the EMEA market.

Lead customer security assurance and run compliance programs (ISO 27001, SOC 2, TISAX). Serve as audit SME, automate Vanta-based GRC workflows using AI/LLMs, scale vendor risk assessments, and improve security awareness and policy management.

Lead security governance by operating and improving compliance programs (ISO 27001, SOC 2, TISAX), owning customer security assurance, audit readiness, and vendor risk. Drive automation and AI adoption in the Vanta-based GRC program, design AI-enabled GRC workflows, scale automated vendor assessments, and improve security awareness to make governance continuous and auditable.

Provide technical, customer-facing support across email, chat, and occasional calls; diagnose and resolve product issues, perform SSO/SAML and custom domain setups, coordinate with Engineering on escalations, improve knowledge base and AI deflection, and document troubleshooting and process improvements.

Lead a 20-person platform engineering org to define and execute platform strategy (cloud, internal developer platform, AI/LLM tooling, frontend/backend platforms, quality, and security). Remove friction so product teams ship faster and at higher quality, set architecture/standards, manage tech debt, mentor leaders, and measure developer experience and platform adoption.

Drive customer happiness by guiding clients through onboarding, maintaining relationships, providing support, and identifying upsell opportunities. Collaborate with cross-functional teams to enhance customer experience and product adoption.

Four-year apprenticeship to learn modern software development within a product team: design and build features, troubleshoot and fix bugs, test, and learn development practices while gaining hands-on experience and mentoring.

Own investigation and resolution of complex technical issues across APIs, integrations, authentication, provisioning, and product behavior. Guide customers and developers via email, chat, and calls; create high-quality bug reports and troubleshooting guides; collaborate with Product and Engineering to identify root causes and improve product and support processes. Contribute to documentation, AI knowledge sources, and automation to scale support.

Manage and grow Frontify’s consultancy partner ecosystem by identifying, onboarding, and enabling consultancies. Drive partner-sourced revenue and pipeline, coordinate enablement, track performance with data, collaborate cross-functionally, represent Frontify at events, and contribute strategic ideas to scale the partner program.

Generate qualified leads for the DACH market through targeted outbound prospecting (calls, emails, multi-touch). Qualify and hand off opportunities to Account Executives, manage high-volume accounts, research buyer personas, anticipate objections, and communicate tailored value propositions. Work collaboratively with sales teams and follow structured onboarding and enablement.

Generate qualified leads for the DACH market through personalized outbound prospecting (calls, emails, multi-touch). Manage target accounts, research buyer personas, collaborate with Account Executives, overcome objections, and move high-potential prospects into the sales cycle while synthesizing complex information for executive buyers.

The Senior Backend Engineer will implement features for a web application, ensure solutions are scalable, secure, and maintainable, and collaborate on product development.

Lead and scale the Customer Success organization across Northern Europe, Middle East, and APAC. Manage team leads and CSMs, drive regional expansion, align CS strategy with global goals, improve retention and adoption through data-driven decisions, partner with Sales/Product/Marketing, and represent customer voice at executive level.