Fortune Brands Innovations Offices

Provides B2B customer support through phone, email, and fax; validates and modifies orders, responds to inquiries about products, pricing, inventory, accounts, and returns, and resolves customer issues. Collaborates with Sales, Finance, Transportation, Marketing, Quality, and other departments while maintaining accuracy in a high-volume environment. Uses customer service systems, websites, SAP, and EDI to support order processing and customer communications.

Leads the architecture, development, testing, deployment, maintenance, and support of enterprise Dell Boomi integrations. Translates business requirements into scalable technical specifications, coordinates onshore and offshore developers, and oversees integration projects. Establishes development standards and governance, validates deliverables, supports production operations, and drives continuous improvement. Requires expertise in Boomi, API management, ETL, EDI, databases, web services, programming, CI/CD, and integration security.

Leads SAP Financials technical design, ABAP development, configuration, integration, testing, support, and global deployment activities. Partners with business leaders, develops RICEW solutions, contributes to architecture and proof-of-concept initiatives, coordinates project schedules, provides training, manages risks, and drives continuous process improvements. The role also supports SAP FI/CO integrations with SD and MM and participates in an on-call rotation for system emergencies.